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S06 E06: "Three Reds are Better than One" - a podcast Xtra with Enrica Latter as “The Third Red"

Two Reds are Better than One

Release Date: 06/05/2023

S07 E04:  Top Tips for starting, growing and selling your dental business - and the role of bespoke CRM software in the modern dental practice show art S07 E04: Top Tips for starting, growing and selling your dental business - and the role of bespoke CRM software in the modern dental practice

Two Reds are Better than One

An interview with Dengro CEO - Neil Stephen   Listeners - if you think this month’s podcast is an advert for Dengro - think again.   CEO Neil Stephen has a fascinating CV, including starting and selling a number of international tech businesses over the years, as well as running The London Olympic Beach Volleyball competition in 2012.   He “gets” business and speaks with the authority of having worn all the t-shirts in business development over the years.   In our conversation we discuss:   Why a fascination for building teams led him into the tech sector; His...

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S07 E03: The Monthly Action Plan - How to get the best out of your team, so that they can achieve their full potential show art S07 E03: The Monthly Action Plan - How to get the best out of your team, so that they can achieve their full potential

Two Reds are Better than One

This week we interviewed David Taylor, an ex Dale Carnegie International Master Trainer & Leadership Trainer, who shares the benefits of developing a Monthly Action Plan. Many Dental Practices report that finding the right people, retaining them and the paying their true worth challenging, this concept can help in all three areas and can make the Dental Practice a much more productive and a happier environment On this podcast you will discover; What is an 'Action Monthly Plan' and the benefits it brings to the Dental Practice  How to conduct an...

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S07 E02: We do things differently down here show art S07 E02: We do things differently down here

Two Reds are Better than One

If you walk round Manchester city centre, you will often see the above statement, ' WE DO THINGS DIFFERENTLY HERE'  which glorifys Manchester's achievements in the world and why Mancuncians are different. We have tweaked the above statement slightly for our guest today and you will see why when you listen to the interview.  Born in Glasgow, Lawrence decided to take some time out to travel the world and then visited Sydney 11 years ago to do some dentistry for several months. He ended up staying and now Lawrence is partner in Spa Dental   and three other Practices...

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S07 E01: On never giving up (and how to run your business in 60 minutes a month) show art S07 E01: On never giving up (and how to run your business in 60 minutes a month)

Two Reds are Better than One

On never giving up (and how to run your business in 60 minutes a month) an interview with Dr Mike Hughes of Deintyddfa Na-Nóg Dental & Implant Team in Bangor, North Wales   We begin our new podcasting year with a story of courage and resilience that has led to the creation of an award-winning specialist referral practice in Gwynedd, even though some local councillors and planning officers did their level best to stop the project before it started.   Mike Hughes shares his history with us - qualifying as a reluctant dentist second time around in Cardiff and then moving on to...

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S06 E12: Our final podcast of 2023 show art S06 E12: Our final podcast of 2023

Two Reds are Better than One

In our final podcast of 2023, there is no guest, instead,  we share our highs and lows of 2023 and also why we are so excited about dentistry in 2024.   In the interview we discuss;   Our highs of 2023 both personally and professionally  Chris's calendar management system - how he plans out his year, often several months ahead; How and why he takes 12 weeks vacation every year  Ashley's announcement - he is finally taking a short sabbatical  Why are they both excited about 2024 in Dentistry    AND MUCH MORE 

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S06 E11: Lessons in Innovation and Leadership - a conversation with Ashley Byrne show art S06 E11: Lessons in Innovation and Leadership - a conversation with Ashley Byrne

Two Reds are Better than One

Our guest for this month's podcast is dental technician Ashley Byrne - Owner Byrne Dental Laboratory, one of the largest and most advanced in the UK and now part of the European Corus Group.   In the first part of our interview, Ashley reviews the opportunity in digital workflow: The sheer magic of IOS; Why using intra-oral scanners can save time, increase staff retention/morale and engage patents in their oral health to an extent never before seen. We also discuss how important it is to advance along the adoption cycle and embrace every aspect of technology - Ashley even...

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S06 E10: Why 2024 will be a great time to buy a dental practice show art S06 E10: Why 2024 will be a great time to buy a dental practice

Two Reds are Better than One

S conversation with Lis Hughes - Managing Director - FTA   It’s not often that we get the chance to listen to an industry expert sharing with us her view of the dental landscape since lockdown to the present - and beyond.   Lis arrived at Frank Taylor Associates in 2008 to deliver some consultancy work - and has stayed there ever since, describing the company as a great place to work with nice people.   During our conversation we discuss topics that will be of interest to all existing Owners and equally those who aspire to buy a practice:   The current challenges we...

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S06 E09: 'Paid' - The 10 Secrets to being richly rewarded for the value you deliver show art S06 E09: 'Paid' - The 10 Secrets to being richly rewarded for the value you deliver

Two Reds are Better than One

In this latest episode of 'Two Reds are Better than One' Chris and Ashley interview Peter Thomson.    Peter shares many strategies from his latest book 'Paid'    Peter Thomson has been in business for over 51 years and he has been in the Personal Development world for 30 years. He has written 15 books, and produced over a 100 business programmes. This episode was a true masterclass in communication, sales and making sure you get richly rewarded for the value you bring to your patients.    We strongly advise you listen to this podcast twice and make...

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S06 E08: Buying and Selling your Practice - a true life roller coaster of a journey show art S06 E08: Buying and Selling your Practice - a true life roller coaster of a journey

Two Reds are Better than One

We asked Claire Nightingale to return as a guest and share with us the pains and pleasure of both buying and selling an orthodontic practice.   This interview will help any dentist (specialist or general) who is interested in embarkation (or disembarkation) from Ownership.   Claire’s first attempt at Ownership was a painful failure and she explains why - and equally why it was another 9 years before she acquired her own business.   In part 1 we talk about that slow journey into Ownership.   In part 2 the challenges of growing a business from “pen and...

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S06 E07: Why you should advise your children to get into dentistry - an interview with Eddie Small show art S06 E07: Why you should advise your children to get into dentistry - an interview with Eddie Small

Two Reds are Better than One

Ashley and I have known and worked with Gareth and Amanda Small at Helens Bay Dental Practice for so many years that Eddie remembers us as part of their dinner conversation when he and his sister Emily came home from school.   Emily is now a dental therapist working in Dubai and Eddie is a dentist who commutes between London and Helens Bay (just outside Belfast) on a weekly basis.   In this conversation, we trace Eddie’s life so far (one of our youngest ever guests) from thinking about dentistry at the age of 6, becoming more interested in his parent’s work from age 11...

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More Episodes
Have you ever considered what a new patient enquiry is worth to your practice?
 
If a patient is interested in some cosmetic treatments, for example short term orthodontics, bonding, teeth whitening, or implants, each telephone call could be potentially worth thousands of pounds. If a patient is enquiring about just becoming a patient and they join your membership plan, over a ten-year relationship, then they could easily spend several thousands of pounds with you. This is becoming increasingly important as patients are often shopping around, and some of them are enquiring about NHS services.
 
Therefore, it would be safe to say that the Reception Team are some of the most important members of your team, they are often dealing with thousands of pounds worth of opportunities every day and they could make, or break whether a patient visits your practice, or your competitors down the road.
 
In this episode Chris and Ashley along with Enrica Latter, Ashley's daughter, explore this topic in detail. Enrica who works in a top end Private Dental Practice in Manchester as a TCO, made a dozen mystery telephone calls to Practices throughout the UK and what she discovered was alarming.
 
In this podcast you will discover;
 
  • Why your Front of House Team/Receptionists are the most important team members within the Dental Practice;
  • Why they should be called 'Managing Director of First Impressions';
  • The skills and traits of someone who is dynamic on the telephone and how employing from outside the industry can be advantageous;
  • What Enrica discovered after making all these calls and the five big take-aways from the exercise;
  • What not to do if a patient is enquiring about NHS, when you can only see the patient on a private basis;
  • The incredible offer made by Ashley Latter for those who are serious about making progress in this area, including free training places on his courses.
 
AND MUCH MORE