Protecting Your Intellectual Property: What Startups Need to Know
Release Date: 04/06/2014
Operationalizing Customer Service at Scale with Outcome-Driven Agentic AI - with Craig Walker of Dialpad
The AI in Business Podcast
Customer service leaders face rising pressure to resolve more interactions faster, while maintaining high-quality experiences — and many legacy systems and processes can’t keep up. In this episode, Craig Walker, CEO of Dialpad, joins Daniel Faggella, Emerj CEO and Head of Research, to break down how AI can augment human agents to handle routine requests like order status and password resets, freeing teams to focus on complex issues. He shares actionable strategies for enterprise leaders, from cleaning knowledge bases and analyzing ticket patterns to running controlled pilots and scaling AI...
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Pricing Changes in Small Commercial Without Governance Debt - with Barbara Stacer of Utica National Insurance Group
The AI in Business Podcast
The critical bottleneck in small commercial pricing is no longer the actuarial model itself, but the operational friction and administrative stagnation that occurs during the transition from indication to production deployment. In this episode, Barbara Stacer, Vice President and Head of Small Commercial Underwriting and Underwriting Operations at Utica National Insurance Group, unpacks how carriers can eliminate premium leakage and accelerate speed-to-market by implementing standardized operational infrastructure to automate versioning, documentation, and governance. The discussion outlines a...
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Funding Agentic AI in HR Without Losing Control - with Carey Smith of Blue Cross and Blue Shield
The AI in Business Podcast
Today’s guest is Carey Smith, Former President and CIO of XcelerateHealth and Chief Technology Innovation Officer (CTIO) of Blue Cross and Blue Shield of Minnesota. XcelerateHealth is a health-tech startup and business unit of Blue Cross and Blue Shield of Minnesota, focused on AI-driven digital products to transform healthcare insurance experiences. Carey joins Emerj’s Nick Gertsch to discuss how leaders can structure talent and workforce AI so decisions are consistent, reviewable, and aligned with organizational controls. Smith also shares practical steps for tightening decision rights,...
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Rethinking Pharma Commercial Targeting with AI - with Philip Poulidis of ODAIA
The AI in Business Podcast
Commercial life‑sciences teams are facing a widening gap between strong brand strategy and fragmented real‑world execution, driven by misaligned workflows, static targeting, and an inability to act at the speed patients move through their therapeutic journeys. In this episode, Philip Poulidis, CEO and Co-founder of ODAIA, unpacks how AI can close that gap by connecting brand intent to real‑time execution, enabling teams to prioritize the right HCPs, orchestrate engagement, and measure impact through outcomes rather than activity metrics. He highlights the practical shifts required to get...
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How AI Is Reshaping Shutdown and Turnaround Operations - with Raghu Ahobilam of NOV
The AI in Business Podcast
Today’s guest is Raghu Ahobilam, Global Director of Inventory and Assets at NOV. Raghu brings global leadership experience across inventory management, asset strategy, and operational transformation in the energy and industrial manufacturing sector. Raghu joins Daniel Faggella Emerj CEO and Head of Research to examine how enterprise data foundations and emerging AI capabilities are reshaping maintenance, asset utilization, and cross-functional decision-making in complex, legacy environments. Raghu also shares practical approaches to building KPI-driven dashboards, prioritizing predictive use...
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Trusted AI Architectures for Risk and Compliance Leaders - with Dean Alms & Eric Hensley of Aravo
The AI in Business Podcast
Enterprise risk leaders are currently struggling to move beyond static, episodic checklists while managing the data "fire hose" generated by continuous monitoring. In this episode, Dean Alms, Chief Product Officer, and Eric Hensley, Chief Technology Officer at Aravo, break down how AI-native orchestration transforms fragmented risk data into a holistic, board-level resilience strategy. They examine practical shifts toward exception-based monitoring, the automation of rote tasks like document ingestion, and the necessity of governing "responsible AI" practices within the vendor ecosystem. This...
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AI for Better Customer Connections in CX - with Joe Atamian of Comcast
The AI in Business Podcast
Eliminating the friction caused by fragmented customer context is a primary mandate for enterprise operations leaders. Joe Atamian, Vice President at Comcast, joins the program to discuss the transition to an AI-first operating model — where AI acts as the connective infrastructure that maintains history and intent across IVR, chat, and live agents. This briefing explores how the Fortune 500 can move human teams away from system navigation and toward high-value judgment, empathy, and resolution. This episode is sponsored by Atlan. Learn how brands work with Emerj and other Emerj Media...
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Turning Real World Data into Safer Outcomes for Fleets and Physical Operations - with Hemant Banavar of Motive
The AI in Business Podcast
Today’s guest is Hemant Banavar, Chief Product Officer at Motive. Hemant leads product strategy for AI-driven systems that bring real-time visibility and decision support to safety-critical physical operations. Hemant joins Emerj Editorial Director Matthew DeMello to unpack what changes when AI moves from after-the-fact reporting to edge-based, real-time detection and feedback — where accuracy and low latency determine whether insights actually prevent incidents. Hemant also shares practical takeaways on replacing lagging indicators with frontline feedback loops, combining video and...
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Overcoming Skepticism and Driving AI Adoption - with Umesh Rustogi of Microsoft
The AI in Business Podcast
Today’s guest is Umesh Rustogi, General Manager of Dragon for Nursing at Microsoft Health & Life Sciences. An expert in applying AI to clinical workflows, Umesh joins Emerj Editorial Director Matthew DeMello to explain how healthcare organizations are moving AI from pilot programs to real-world adoption. Umesh also shares practical strategies for reducing nurse documentation burden, improving accuracy and compliance, and turning AI deployments into measurable operational and patient-care impact. Want to share your AI adoption story with executive peers? Click for more information and to...
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Improving Warehouse Efficiency with Unified Data and AI-Driven Visibility - with Dan Keto of Easy Metrics
The AI in Business Podcast
Today’s guest is Dan Keto, President and Co-founder at , where he focuses on helping warehouse and distribution teams turn fragmented transactional data into a unified “single pane of glass” that supports faster diagnosis of variance and more defensible decision-making. Dan joins Emerj’s Matthew DeMello to explore what a solid data foundation looks like in warehouse networks — and why it matters before teams attempt to layer AI on top. He also shares practical takeaways on how enterprises can align stakeholders around a common data language, avoid costly “AI-first” missteps, and...
info_outlineIn this episode, I interview Howard G. Zaharoff from Morse Barnes-Brown Pendleton. With over 30 years in business law, intellectual property & technology - Howard helps companies not only secure their assets from infringement but also secure various licensing & distribution channels and other strategic alliances.
During this interview - Howard focuses on common mistakes & oversights that companies often make when pursuing patents, trademark & other licensing arrangements. He also discusses several valuable resources that companies can access online when researching strategies to protect their intellectual property.
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