Measure Success Podcast
Professional services firms often face a growth ceiling — struggling to scale without losing client relationships or service quality. In this episode of the Measure Success Podcast, Carl J Cox sits down with Mohan Rao of KnownWell to discuss how AI can help break through that barrier. Mohan explains how their platform turns everyday communication data into actionable insights, helping firms identify client risks, spot expansion opportunities, and strengthen account management. We also explore the “Playing to Win” strategy framework and how it applies to service-based businesses. Tune in...
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What if curiosity was the secret to getting unstuck? In this episode, Jon Bassford — CEO of Lateral Solutions and author of The Curious Leader — shares how leaders can overcome fear, break unhelpful habits, and create a culture of growth. We explore his TEDx talk, how to create operational excellence, and the difference between being busy and being effective. ✅ How to stop doing everything yourself ✅ Why psychological safety unlocks innovation ✅ Simple strategies to save time and money in operations Listen now and start building a more curious, effective organization.
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What if a business disaster was the exact push you needed? Nicole Cramer’s story starts with a total digital wipeout: her Facebook group hacked, Instagram accounts stolen, website taken down. Instead of folding, she turned it into fuel for her long-delayed goal—becoming a full-time speaker. In this episode of the Measure Success Podcast, Nicole shares how she pivoted, what she learned from professional speaking training, and how to build trust in an AI-saturated sales world. Key takeaways: How to rebuild after a tech breakdown Building a repeatable, profitable speaking business ...
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Trey Taylor returns to discuss what CEOs are getting wrong about AI—and why lazy usage is worse than no usage at all. From productivity tools to people leadership, this episode challenges leaders to take full ownership over how AI is integrated in their organizations. You’ll also hear how AI is being used in construction, insurance, and even quoting systems—and why quality control still starts with the CEO. 🎧 This is strategy for the future—listen now.
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Ken Rusk, author of Blue Collar Cash, started in the trenches—literally. Today, he’s built a company where success means everyone wins. In this episode, Ken shares: The power of “timed pathways” vs. vague goals Why blue-collar jobs are an untapped goldmine How culture, transparency, and shared purpose drive retention If you want practical advice on building wealth, culture, and freedom (without a college degree), this one’s for you. 🎧 Tune in and rethink what it really means to succeed.
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What’s more powerful than a strategy? Belief. In this episode, Idan Shpizear—CEO of 911 Restoration—shares how he helps entrepreneurs move from fear and doubt to clarity and execution. He unpacks: The difference between belief and knowing Why your inner world shapes your business results How simple mindset shifts unlock new revenue This is one of our most mindset-driven, actionable conversations to date. 🎧 Tune in and discover how your mind may be the key to your next level.
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What does it take to grow from 1 to over 650 locations—and stay CEO the entire time? Matt Ebert, founder of Crash Champions, shares his incredible journey on the Measure Success Podcast. He breaks down how private equity, cultural alignment, and a clear vision helped him lead one of the largest collision repair networks in the country. Key takeaways: Navigating private equity while staying in control Scaling talent without compromising culture Building apprenticeship programs to address labor shortages Why consistency matters more than shortcuts Tune in to learn what it really...
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Why do most podcasts fail-while others grow trust, community, and clients? In this episode of Measure Success, Carl J. Cox interviews Tom Schwab, founder of Interview Valet. Tom shares real-world advice on why podcasting works best when it’s rooted in service and strategy—not ego. Learn how to avoid “podfade,” what metrics really matter, and how to grow your influence with clarity. 🎧 Tune in to explore why your voice matters more than your downloads-and how to share your message in a way that lasts.
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In this episode of the Measure Success Podcast, Carl J Cox speaks with Perry Marshall, author of 80/20 Sales and Marketing, about why the Pareto Principle is more important—and misunderstood—than ever. They dive deep into why 80/20 now looks more like 95/5 in our digital world, how tech is amplifying inequality, and what leaders must do to stay focused, relevant, and profitable. You’ll learn how to eliminate distractions, double down on strengths, and why the ability to make clear decisions is the most valuable asset in today's marketplace. 🎧 Listen now and refocus your strategy with...
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Most sales teams are working with bad data—and it’s costing them revenue. In this episode of the Measure Success Podcast, Robert Kall, CEO of Cien, explains how AI-powered sales intelligence is helping companies clean up their CRM data, improve forecasting, and drive more conversions. Key insights: ✅ How bad sales data hurts revenue growth ✅ Why most CRM data is inaccurate—and how to fix it ✅ How AI helps sales teams improve forecasting and performance If you want to eliminate bad sales data and unlock more revenue, don’t miss...
info_outlineWhat’s the most important element of any successful business?
You might initially think it’s the company’s products, its market share, its sales team, its profits, or something else. All those are significant elements. But at the top of the list is…relationships. No matter your industry, you won’t find success without building the right relationships.
But how do you actually do that? Our guest this week is the expert who can teach us.
Patrick Galvin is the Co-founder and Chief Galvanizer of The Galvanizing Group, a learning and development company in Portland, Oregon, founded in 2001 with a focus on helping people build better personal and professional relationships. He’s also an accomplished speaker and author of two business parables, “The Connector’s Way” and “The Trusted Way.”
Tune into the full conversation for more about the power of relationship-building (and what many business owners get wrong about it), how to move past analysis paralysis, when to know whether to pivot your business, and a lot more.
Here’s a Glimpse of What You’ll Learn:
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More about the genesis of Patrick’s company, his coaching program, and his books, along with why relationship-building is so much more important than advertising or marketing
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How Patrick knew it was time to make a pivot from traditional public relations — and what he did instead
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What Patrick wished he would have known at the onset of his business, and why he thinks many people and companies “put the cart before the horse” when it comes to growing their business
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The benefit — and and downside — of being an eternally curious business owner
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When to say yes and when to say no when you’re trying to grow a business
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Why many business owners struggle with analysis paralysis and how to get yourself out of that trap
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Why Patrick says being an entrepreneur is like being a jazz musician
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What a giant flop of a marketing campaign in the furniture industry taught Patrick — and how it inspired his first book
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How Patrick’s books helped reposition him as a speaker
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How Patrick measures success in his business — and why it’s important to discount the outliers
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Why it’s important for Patrick to start each of his mornings with gratitude
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Why swimming has become one of Patrick’s top regular habits, plus how he evolved into a regular meditator
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The differences between relationship building and networking, and why common sense is sometimes missing from both
Resources Mentioned in This Episode:
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“The Connector’s Way: A Story About Building Business One Relationship at a Time” by Patrick Galvin
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“The Trusted Way: A Story About Building a Life and Business of Character” by Patrick Galvin
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“The Go-Giver: A Little Story About a Powerful Business Idea” by Bob Burg and John David Mann
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Buy a copy of “Lost at CEO: An Entrepreneur’s Guide to Strategy” by Carl J. Cox