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The Best Commission Plan for Salespeople

SMB Community Podcast by James Kernan

Release Date: 12/14/2023

Embracing AI: Insights & Rollout Strategies show art Embracing AI: Insights & Rollout Strategies

SMB Community Podcast by James Kernan

Overview: In this episode of the SMB Community Podcast, hosts Amy and James discuss various topics including the shift in weather in the Midwest, the importance of developing an AI practice for Managed Service Providers (MSPs), and insights from top MSP executives about AI in the workforce. Amy highlights her AI course for MSPs, emphasizing the need for an AI acceptable use policy. The hosts also discuss the potential challenges and opportunities in AI investments, recent news about foldable phones from Apple, and the significance of the Windows 95 anniversary. Additionally, they mention the...

info_outline Attracting Top-Tier Tech Talent show art Attracting Top-Tier Tech Talent

SMB Community Podcast by James Kernan

Overview: In this episode of the SMB Community Podcast, hosts James and Amy discuss various topics including the challenges of hiring level 3 and level 4 IT professionals, the importance of certifications and ongoing education in the IT industry, and the current job hiring trends influenced by the COVID-19 pandemic. They also touch upon an interesting study on the growth of millionaires globally and its implications. The hosts offer practical advice for SMBs on developing relationships with subcontractors and enhancing company culture to attract top talent.  --- Chapter Markers: 00:00...

info_outline Dave Sobel Demonstrates Agentic AI at The Business of Tech show art Dave Sobel Demonstrates Agentic AI at The Business of Tech

SMB Community Podcast by James Kernan

In this episode, host Karl Palachuk caught up with Dave Sobel to talk about his "explainer video" on Artificial Intelligence. Dave is the host of the Business of Tech Podcast - https://businessof.tech.  Recently, Dave posted a video describing all the ways he uses AI agents to collect articles, filter them, and give him enough information to put together a show. He also reveals all the tools he uses for database management, storage, and everything else.  This is a great example of the kinds of things IT consultants need to be helping their clients with regarding AI! See Dave's video...

info_outline Navigating Price Increases show art Navigating Price Increases

SMB Community Podcast by James Kernan

Overview: In this episode of the SMB Community Podcast, hosts James and Amy discuss various topics relevant to the MSP community. They start with a casual chat about the weather and gardening before moving on to a listener's question regarding the best ways to communicate price increases to customers. The conversation shifts to security concerns, particularly focusing on vulnerabilities in printers and scan-to-email features, and the implications for MSPs. They also discuss recent developments in AI, including users' reactions to changes in Chat GPT and the security risks posed by new hacking...

info_outline Client Success Stories Leveraging Lansweeper show art Client Success Stories Leveraging Lansweeper

SMB Community Podcast by James Kernan

Overview: In this episode of the SMB Community Podcast, our host James Kernan, along with guests Christina Klein from Land Sweeper and Martin from B2B Cyber Secure, discuss the importance of data, automation, and innovative tools in transforming the Managed Service Provider (MSP) landscape. Christina and Martin share their experiences and successes using Lansweeper to drive IT asset discovery, risk assessment, and cybersecurity compliance. They also explore how MSPs can leverage Lansweeper data to enhance service offerings and build trust with clients. The episode highlights future...

info_outline Navigating Managed Service Contracts: What Is Best? show art Navigating Managed Service Contracts: What Is Best?

SMB Community Podcast by James Kernan

Overview: Navigating IT Contracts, AI Trends, and Industry Events: A Recap In this episode of the SMB Community Podcast, hosts James and Amy discuss the importance of managed service contracts and how they impact the valuation and security of IT businesses. They cover recent industry events including ChannelCon in Nashville, applauding its organization and opportunities for networking with top vendors. Finally, they delve into the positive economic impact of AI on the IT sector, with insights on job security concerns and the future of various professions. Tune in for advice on leveraging...

info_outline Health in the Workplace: Interview with Ana Nikseresht show art Health in the Workplace: Interview with Ana Nikseresht

SMB Community Podcast by James Kernan

Overview: In this episode of the SMB Community Podcast, host James Kernan interviews renowned wellbeing coach Ana Nikseresht. They discuss her journey from Iran to the U.S. and her evolution into a wellbeing coach. Ana shares her holistic approach to health, focusing on mental, emotional, and physical aspects. She emphasizes the importance of self-awareness, consistency, and compassionate accountability in achieving lasting results. Ana also discusses practical tools, like the Carb Manager app, to help clients track their progress. The episode underscores the transformation possible through...

info_outline Marketing Campaigns via Text Messaging: Good or Bad? show art Marketing Campaigns via Text Messaging: Good or Bad?

SMB Community Podcast by James Kernan

Overview: In this episode of the SMB Community Podcast, hosts James and Amy discuss the pros and cons of text marketing campaigns for IT businesses, emphasizing their annoyance and potential limited use for alerts and existing clients. They provide updates on recent IT security threats, including Microsoft's vulnerability in SharePoint servers and the Ingram Micro ransomware attack. The hosts also address industry events such as ChannelCon and news about Apple’s upcoming foldable iPhones. Additionally, they highlight recent acquisitions, such as Kaseya's confirmed purchase of Technology...

info_outline The Importance of Giving Back: Interview with Shannon Bingham show art The Importance of Giving Back: Interview with Shannon Bingham

SMB Community Podcast by James Kernan

Overview: In this episode of the SMB Community Podcast, James Kernan interviews Shannon Bingham, a successful business owner, former beauty pageant winner, and passionate adoption advocate. Shannon talks about her journey from growing up in Lennox, Iowa to owning a successful salon in Omaha, Nebraska. She discusses her personal experience with adoption and offers advice for those considering it. Shannon also shares marketing tips for small business owners, emphasizing the importance of consistency, authenticity, and understanding your audience. She highlights the different social media...

info_outline Strategic Exit Planning and Wealth Preservation: Interview with Justin Maxwell show art Strategic Exit Planning and Wealth Preservation: Interview with Justin Maxwell

SMB Community Podcast by James Kernan

Overview: In this episode of the SMB Community Podcast, James Kernan is joined by Justin Maxwell, a partner at Big Life Financial. The discussion centers around exit planning, legacy creation, and strategic planning for IT professionals and business owners. Justin explains the concept of a fractional family office and how Big Life Financial offers comprehensive services that include accounting, investment management, insurance, estate planning, and boutique investment banking. He emphasizes the importance of starting with a clear end goal in mind, regular tax planning, and the benefits of...

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More Episodes
Today the SMBCP is whole again: Karl is back! 
 
 
1.) MSP Question of The Week
 
What is the best commission plan for salespeople? 
 
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2.) What's New in the News 
 
OPEN AI – blew up!
 
And ransomware attacks are on the RISE! 
 
Ransomware attacks have surged in recent years; this has led to significant financial losses, data breaches and operational disruptions across various sectors. As of 2023, over 72% of organizations worldwide were affected by ransomware attacks, according to Statista.
 
That raises a question as to how malicious actors are able to successfully carry out these attacks on the majority of organizations. And one industry that is struggling to handle ransomware attacks is...healthcare.
 
In fact, Sophos revealed in its “The State of Ransomware in Healthcare 2023”  report that cybercriminals successfully encrypted data in nearly 75% of ransomware attacks. This is the highest rate of encryption in the past three years and a significant increase from the 61% of healthcare organizations that reported having their data encrypted last year.
 
 
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