GenAI for CX, Cybersecurity, Fraud Detection, and Marketing Workflows in Insurance - with Dr. John Almasan of TIAA
Release Date: 04/14/2024
Navigating the New Retail and eCommerce Fraud and Risk Arms Race - with Venkatesh Palani of eBay
The AI in Business Podcast
Today’s guest is Venkatesh Palani, Senior Director and Head of Engineering for Risk and Trust at eBay. Venkatesh joins us on today’s show to discuss the evolving challenges and solutions within the fraud and risk space in eCommerce. As AI and digital tools have democratized, fraudsters have leveraged these technologies, making prevention and mitigation efforts more complex. Venkatesh offers insight into how retail leaders can tackle these issues, from identity verification complications arising from deepfake technologies to the rising sophistication of phishing attacks. This episode is...
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Solving Healthcare Challenges with AI Infrastructure - with Kimberly Powell of NVIDIA
The AI in Business Podcast
Today’s guest is Kimberly Powell, Vice President of Healthcare and Life Sciences at NVIDIA. Kimberly joins us to discuss how AI is reshaping the healthcare landscape. As generative AI adoption accelerates, Kimberly shares her insights on the major challenges the healthcare industry faces, particularly in terms of technology infrastructure. Together, we explore the critical need for hybrid strategies that blend on-premise and cloud computing, enabling real-time data processing for medical imaging, clinical operations, and more. Kimberly emphasizes the importance of developing infrastructure...
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Lessons from Microsoft’s Responsible AI Journey - with Dean Carignan of Microsoft
The AI in Business Podcast
Today’s guest is Dean Carignan, Partner Program Manager in the Office of the Chief Scientist at Microsoft. Dean shares insights from his upcoming book with Microsoft, , highlighting the company’s Responsible AI (RAI) journey and principles that guide its deployments. Throughout the episode, Dean discusses the importance of RAI principles—Fairness, Reliability & Safety, Privacy & Security, Inclusiveness, Transparency, and Accountability—and the rationale behind adopting these pillars alongside a sort of enterprise AI Constitution. This episode is sponsored by OneTrust. Learn how...
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Audit’s Evolving Role in Business Intelligence for Heavy Industry - with Eric Wilson of Gulfport
The AI in Business Podcast
Today’s guest is Eric Wilson, Director of Internal Audit and Chief Audit Executive of Gulfport Energy. Gulfport Energy is a natural gas-focused exploration and production company operating independently. It specializes in exploring, acquiring, and producing natural gas, crude oil, and natural gas liquids (NGL) within the United States, with key activities centered in the Appalachia and Anadarko basins. With his extensive experience in the energy and retail sectors, Eric shares his insights on the critical challenges auditors face today, especially as they navigate the complexities of...
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Procurement Data for Business Intelligence in Life Sciences - with Jennifer Sieber of Gilead Sciences
The AI in Business Podcast
Today’s guest is Jennifer Sieber, Global Head of Procurement for Systems and Insights at Gilead Sciences. Jennifer joins today’s podcast to share her perspectives on overcoming the operational complexities global procurement faces, especially when aiming to optimize data and maintain agility in a competitive 2024 landscape. Jennifer begins highlighting the ongoing transformation at Gilead, emphasizing that efficient procurement begins with data integrity and a unified process architecture. Later, she shares how her team is addressing these through data cleansing, integration into a data...
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Digitalization of Procurement and Supply Chain Functions in F&B Spaces – with Saurin Patel of Symrise AG
The AI in Business Podcast
Today’s guest is Saurin Patel, Digital Transformation & Analytics Lead at Symrise AG. Symrise AG is a German chemicals company specializing in flavors and fragrances, with sales reaching 4.6 billion euros in 2022. Saurin joins us in the program to give listeners a deep dive into the complex journey of digital transformation within procurement and supply chain functions, particularly in the food and beverage (F&B) sector. The conversation addresses critical challenges that arise from operating in multiple countries and managing a vast network of suppliers and acquisitions. To...
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Privacy, Security, and the Future of Trusted Data – with Mark Surman, President of Mozilla Foundation
The AI in Business Podcast
Today’s guest is Mark Surman, President of the Mozilla Foundation. In conversation with Emerj CEO and Head of Research Daniel Faggella from 2023, Mark speaks at length about the shifting paradigms of privacy, security, and data governance in the age of generative AI. Throughout the episode, Mark explains how privacy concerns have evolved from simple data protections in the early days of the internet to complex issues involving data provenance, consumer trust, and ethical AI governance. As businesses increasingly rely on AI-powered services, leaders must address not only compliance but also...
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Navigating the Future of Financial Risk Management - with Patrick Simonnet of Bank of China
The AI in Business Podcast
Today’s guest is Patrick Simonnet, Chief Audit Executive for Bank of China’s US operations. Patrick joins us on today’s show to explore the evolving landscape of financial risk management. As technology reshapes the financial sector, Patrick shares practical use cases of generative AI in audit workflows and cybersecurity, touching on how these technologies assist financial institutions in staying ahead of increasingly sophisticated cyberattacks. His conversation with Emerj Senior Editor Matthew DeMello also covers the long-term future of audit, emphasizing the importance of merging data...
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New Challenges in Fraud Prevention for Retail and eCommerce - with Joe Gelman of Riskified
The AI in Business Podcast
Today’s guest is Joe Gelman, Platform Marketing Manager at Riskified. Riskified is a publicly traded SaaS company that specializes in fraud and chargeback prevention. Joe joins us to talk about the evolving landscape of fraud prevention for retail and eCommerce. As the holiday season approaches, with forecasts projecting $240 billion in U.S. online shopping, merchants face increasing challenges balancing customer-friendly policies with the risk of policy abuse and sophisticated fraud schemes. Joe explains how the pandemic reshaped consumer behavior, normalizing liberal return policies but...
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Winning Buy-In for Responsible AI Projects - with Juan Lavista Ferres of Microsoft
The AI in Business Podcast
Today’s guest is Juan Ferres, Corporate Vice President and Chief Data Scientist at Microsoft. Juan returns to the program to explore how to win buy-in for sustainable AI projects. As a leader in the AI4G Lab and author of the new book AI for Good, Juan shares insights on navigating complex digital transformations, particularly when it comes to initiatives where the return on investment is philosophical rather than immediately measurable. Throughout the episode, Juan and Emerj Senior Editor Matthew DeMello discuss the challenges of managing up and driving forward AI innovations that aim to...
info_outlineToday’s guest is Dr. John Almasan, Head of AI & Emerging Technologies at TIAA. TIAA, or the Teachers Insurance and Annuity Association of America-College Retirement Equities Fund, is a US-based insurance provider specializing in retirement services in areas like academia, research, healthcare, and government. Dr. Almasan joins Emerj CEO and Head of Research Daniel Faggella on today’s podcast to discuss AI in insurance with a focus on governance, talent, and innovation. Together, they cover practical use cases in customer experience, fraud detection, and marketing throughout the episode. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!