117 You Can’t Proceduralize Everything! With Jake Mazulewicz
Release Date: 05/15/2024
Mindfulness Manufacturing
We all love giving advice! But when advice is your default as a leader, you can fall into an “advice trap” that actually crushes curiosity, creates disconnect, and prevents your team from finding productive outcomes. Bestselling author Michael Bungay Stanier (MBS) tackles this subject in his newest book The Advice Trap: Be Humble, Stay Curious & Change the Way You Lead Forever. In this episode, MBS shares some of the key lessons from the advice trap and his other books, including lessons and insights leaders can use to change their mindset, grow their curiosity, and create great new...
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How can we bring more mindfulness to the manufacturing floor without comprising speed or efficiency? With a background as an award-winning senior executive for agencies, brands, and team properties in NASCAR, IndyCar, and Formula One racing, Mike Mooney knows all about speed! He now uses his unique background to help leaders accelerate culture, unlock potential, drive opportunity, and create traction. In this episode, Mike shares why humans are high-performance vehicles, and how leaders can use presence, intentionality, and curiosity to improve communicates, reach creative outcomes, and...
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Trust is the antidote to so many common issues that can occur on the manufacturing floor. But how can you build trust—both in yourself and with your team? Find out in this episode of Mindfulness Manufacturing with guest Justin Patton! Justin is a certified speaker professional and leadership presence expert, who challenges leaders to reimagine how they lead, love, and communicate. He’s also the author of and the recently-released The High-Impact Manager: Your Blueprint for Bringing Out the Best in Your Team. In this episode, Justin talks about the vital role trust plays in improving...
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The manufacturing industry just keeps getting greater—and it’s all thanks to passionate, mindful leaders who show up every day ready to engage their teams, improve their mindset, and create an environment where people love to work. One of these leaders is Karen J. Lund, a bestselling author and keynote speaker with a long career in the steel industry. Drawing on her experience in the steel industry, Karin now leads the team at G-Power Global, an organization she founded to inspires corporate and organizational entities to lead with compassion while continuing to focus on productivity,...
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When a mistake occurs on the plant floor, your mind might jump to one question: who caused this issue, and should I write them up for their mistake? But there’s a more productive approach you could be taking—and in this episode of Mindfulness Manufacturing, guest Dr. Jake Mazulewicz breaks it all down! With a background as a firefighter, EMT, and military paratrooper, Jake knows the challenges of high-hazard industries, and works with organizations to reduce errors and create safer, more reliable workplace environments. In this episode, Jake shares why you can’t procedularize everything,...
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In 2009, total engine loss forced US Airways Flight 1549 to make an emergency crash landing in New York City’s Hudson River—and thanks to the quick actions of the pilot, flight crew, and passengers, all 155 people on board made it safely off the plane. Now known as “the miracle on the Hudson,” this harrowing incident offers up important lessons on staying calm under pressure, coping with traumatic challenges, and making every moment count. To learn more, let’s hear from a Flight 1549 survivor! Dave Sanderson is a nationally recognized leadership speaker and bestselling author, who...
info_outlineWhen a mistake occurs on the plant floor, your mind might jump to one question: who caused this issue, and should I write them up for their mistake? But there’s a more productive approach you could be taking—and in this episode of Mindfulness Manufacturing, guest Dr. Jake Mazulewicz breaks it all down!
With a background as a firefighter, EMT, and military paratrooper, Jake knows the challenges of high-hazard industries, and works with organizations to reduce errors and create safer, more reliable workplace environments. In this episode, Jake shares why you can’t procedularize everything, including the way you handle errors and accidents, and offers great insights and stories about how to use connection and curiosity to improve safety, address errors, and strengthen your organization.
3:35 – Procedures and policies are the work that is imagined, and on the floor is how the work actually gets done
4:19 – The work as-done is almost always radically different than the work as-imagined
5:20 – Even when you have standards and people show up wanting to do a good job, you can still see issues that need to be addressed
6:44 – There will always be areas that absolutely need to have procedures in place
8:02 – There are also adaptive jobs, which leans less into procedures and more intro troubleshooting and tacit human knowledge
10:56 - In an ideal environment, both mechanistic and adaptive models are used and respected and needed
12:11 – There are four levels, ranging from strict procedurals to looser guidelines that show what to do, but not how to do it
15:36 – Tacit knowledge gets shared through conversations
16:22 – A way to share important information is to have frontline experts record videos sharing their insights to problems, especially those that are not covered in procedures
19:44 – Through conversation and connection, more knowledge is shared
21:58 – Debriefing also plays a central role
23:45 – If you have strong discipline, you’ll find more freedom
25:31 – In most situations, errors are signals, not defects
27:07 – When an error occurs, be curious and find the deeper cause of the problem
Connect with Jake Mazulewicz
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