Optimizing Hotels' Tech Stacks, Customer Personalization, and Business Intelligence
No Vacancy Live and No Vacancy News
Release Date: 08/23/2024
ESLA Icons and Experts: Paul Novak's Journey & Insights
No Vacancy Live and No Vacancy News
Join us in this insightful episode as we dive into the fascinating journey of Paul Novak, a seasoned hotel industry veteran with over 54 years of experience. Paul shares his story, from his early days in hotel development to his involvement with the extended stay segment, including his experiences with iconic brands like Marriott, Residence Inn, and Woodspring Suites. Discover the secrets behind his success, the challenges he faced, and the discipline required to thrive in the ever-evolving hospitality landscape. Whether you're a seasoned hotelier or just starting out, this episode offers...
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Inside the Extended Stay Experience: Marketing Innovations with My Place Hotels
No Vacancy Live and No Vacancy News
Jeff Thomas is VP of Marketing at My Place Hotels. We chatted about the unique marketing strategies required for extended-stay hotels. Recorded during the My Place Hotels Annual Conference, this episode covers: • How My Place leverages its brand website and OTAs to attract long-term guests. • The importance of storytelling in creating an emotional connection with potential guests. • New technologies like virtual tours to enhance customer online experiences. • Insights on marketing to construction crews, nursing teams, and corporate contracts. • Collaboration between marketing...
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Blazing New Trails: Behind the Success of My Place Hotels with Ryan Rivett
No Vacancy Live and No Vacancy News
Ryan Rivett, is not just a CEO but the driving force behind My Place Hotels. We discuss discuss the incredible growth and vision of the brand. From the company's 6th convention to the introduction of "My Place 3.0" and the future of the conversion brand Trend, Ryan talks about the company's unique approach to blazing new trails, how they are empowering the next generation of leaders, and the importance of partnerships and delegation. Main Points: Growth and excitement at the 6th My Place Hotels convention Introduction of "My Place 3.0" and its new prototype Expansion with franchisees and...
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Rewarding Guests To Maximize Hotel Loyalty - My Place Hotels
No Vacancy Live and No Vacancy News
Irene Roberts, VP of Loyalty at My Place Hotels of America, and I are kicking off the My Place 2024 Conference in Tucson. We discuss the significance of guest loyalty in the hospitality industry, particularly in the economy sector. Irene shares how My Place Hotels’ loyalty program, Stay Rewarded, enhances the guest experience by offering immediate rewards for long-term stays. We also discuss the challenges of encouraging hotel participation, the program’s success with over 310,000 members, and future growth strategies. *Importance of guest loyalty in the economy sector *Overview of the My...
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898: An Update on the Gaylord Pacific Resort & Convention Center
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Mike Stengel is back and he brings the new GM for the Gaylord Pacific Resort & Convention Center to talk about all the amazing things happening with this project.
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FNA 150!! Celebrating Mediocrity with a Side of Laughter!
No Vacancy Live and No Vacancy News
Grab your favorite drink and join the barely tolerable duo of Glenn Haussman and Craig Sullivan for the 150th episode of Friday Night Audit! This podcast, which somehow made it this far, is like hanging out at a bar after a hotel conference—if that bar had a low cover charge and no dress code. In this very 'special' episode, Bruce Ford, CJ Arlotta, Producer Dave, Dr. Producer Suzanne and more join for the usual mix of questionable humor, half-baked industry insights, and the kind of banter that makes you wonder, "Why am I still listening?" But hey, it’s a milestone! So, tune in for the...
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897: Vegan Cuisine in Hospitality: Boosting Profitability and Sustainability
No Vacancy Live and No Vacancy News
Ignore vegans at your peril!!! Today we discuss the vegan cuisine trend in the hospitality industry. Meredith Marin, CEO of Vegan Hospitality, shares insights on how hotels can boost profitability and enhance sustainability by offering plant-based menu options. Learn about the importance of menu engineering, overcoming guest hesitations, and creating a seamless dining experience for all guests. Key Points: The rise of vegan cuisine as a profitable and sustainable trend in hospitality. How Resorts World in Las Vegas set a precedent with its plant-based restaurant, Crossroads Kitchen. The...
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896: Navigating the RFP Season: Insights with IHG VP Cesar Wurm
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It’s RFP (Request for Proposal) season! , VP of Commercial and Premium Brands at joins us to explore crucial topics you need to know to maximize success with group business. Main Points: Understanding RFP Season: What it is, why it matters, and how it impacts the hospitality industry. Market Projections: Cesar discusses the anticipated 2-3% growth in the coming year and the factors influencing these projections. Customer Sentiment: How the general sentiment in the hospitality industry is surprisingly positive despite economic uncertainties. Impact of...
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FNA 149: Impersonatng a Hotelier?
No Vacancy Live and No Vacancy News
We're getting ready for an end of summer blast here on FNA and we're joined by Alex Coury, CEO and Founder at Coury Consulting, who's better at impersonating celebrities than Glenn is impersonating a podcaster.
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ESLA's Extended Stay Hotel Success: Masterful Lodging Industry Insights
No Vacancy Live and No Vacancy News
The ultimate guide to extended stay with Glenn McFarland, VP at Choice Hotels’ Extended Stay brand, and co-host Matt McElhare, VP and Segment Lead at Choice Hotels International. We’re digging into the unique opportunities within the extended stay segment, sharing valuable lessons from industry pioneer the late Jack DeBoer, and discussing how to achieve success in this growing market. Whether you're a seasoned hotel investor or new to the space, this episode offers essential advice on maximizing returns, understanding guest needs, and maintaining operational discipline. Learn: •...
info_outlineI caught up with Dina Belon, President of Staypineapple Hotels Inc. during the Southern Lodging Summit, where she shared insights on optimizing hospitality operations through implementing cutting-edge technology and personalized guest experiences.
Key highlights include:
Optimizing Tech Stacks: Insights into Staypineapple’s recent tech stack overhaul and the challenges of integration.
Personalized Guest Experiences: How Staypineapple uses data to create hyper-personalized services, enhancing guest satisfaction.
Business Intelligence: The role of AI and data in understanding market trends and outperforming competitors.
Nimble Operations: The importance of flexibility and smart decision-making in the evolving hospitality landscape.