Episode 1: Intro & Interview With LinkedIn Pulse Star John White
Release Date: 07/10/2015
How GoTo Sees The Reality Of AI Adoption In The Workplace
Tech Talks Daily
Are employees really ready for AI in the workplace, or are we moving faster than people can realistically keep up? In this episode, I’m joined by David Evans, Chief Product Strategist at GoTo, to explore what is actually happening inside organizations as AI becomes part of everyday work. There is a growing assumption that businesses are already well on their way, with employees confidently using AI tools and leaders rolling out strategies at pace. But David brings a more measured view, backed by research and real-world insight, that suggests the picture is far more complex. One of the...
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How TheyDo And PwC Are Rethinking Customer Experience At Scale
Tech Talks Daily
How can companies be drowning in customer data and still struggle to make better decisions? In this episode, I speak with Jochem van der Veer, CEO and co-founder of TheyDo, about a problem that many business leaders quietly recognize but rarely solve. Organizations are investing heavily in customer experience and AI, yet the results often fall short. There is more data than ever before, more dashboards, more reporting, and still a disconnect between insight and action. Jochem offers a refreshing perspective shaped by his work with global brands like Ford, Atlassian, Cisco, and Home Depot. He...
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How Permutable AI Is Turning Unstructured Data Into Trading Insight
Tech Talks Daily
What happens when financial markets stop reacting to data and start reacting to narratives in real time? In this episode, I’m joined by Wilson Chan, CEO and founder of Permutable AI, to explore how artificial intelligence is reshaping the way financial institutions interpret the world around them. Wilson brings a rare perspective, combining years of experience as a trader with a deep background in computer science, and it shows in the way he describes this shift. We talk about how markets are moving away from traditional quant models and toward AI-native systems that can reason over...
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How Legrand Turned Customer Feedback Into Action Across A Global Business
Tech Talks Daily
What does customer experience look like inside a company most people associate with switches, infrastructure, and engineering rather than surveys, empathy, and brand perception? In this episode, recorded at the Qualtrics X4 event in Seattle, I sit down with Jerome Boissou, Head of Global Customer and Brand Experience at Legrand. Jerome has been with the company for 28 years and now leads a customer experience program designed to help Legrand better understand a customer base that is changing fast. This matters because Legrand is no longer serving only its traditional markets. The company...
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TruGreen’s AI Agents Journey: 51% of Concerns Resolved And Escalations Down By 30%
Tech Talks Daily
What does it take to turn millions of customer interactions into meaningful relationships instead of missed opportunities? In this episode, recorded live at the Qualtrics X4 Summit in Seattle, I sit down with James Bauman, Senior Director and Head of Experience, Analytics, and Insights at TruGreen. James leads customer experience, analytics, and retention strategy across a business that manages around 60 million customer touchpoints every year. And as he explains, that scale creates both opportunity and risk. At the center of our conversation is a challenge he describes as the “leaky...
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Salesforce - The Vision For Agentic AI And The Future Of Work
Tech Talks Daily
What does it really take to move from AI hype to something that actually works inside a business? In this episode, I sit down with Shibani Ahuja, SVP of Enterprise IT Strategy at Salesforce, to talk about why so many enterprise AI projects stall long before they deliver real value. While the market is full of noise around agents, copilots, and automation, Shibani makes the case that the real issue is often much simpler and much harder at the same time. Design. She explains why model capability alone will never rescue poor architecture, weak governance, or unclear data ownership. Our...
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From The HP Garage To AI PCs: How HP Is Rethinking Work Technology
Tech Talks Daily
How is AI reshaping our relationship with work, and what does that mean for the tools we rely on every day? In this episode of Tech Talks Daily, I’m joined by Cory McElroy, Vice President of Commercial Product Management at HP. Our conversation begins with a reflection on one of the most famous garages in technology history. The original HP garage in Palo Alto is often described as the birthplace of Silicon Valley, and standing there recently reminded me how far the industry has come since those early days. But as Cory explains, we may be entering another turning point. The nature of work...
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How Saviynt Is Tackling The Explosion Of Human And Machine Identities
Tech Talks Daily
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BlackBerry - A Strategy For Post Quantum Secure Communications
Tech Talks Daily
How prepared are organizations for a world where today’s encrypted communications could be quietly stored and cracked years from now? In this episode of Tech Talks Daily, I sat down with Nate Jenniges, Senior Vice President and General Manager at BlackBerry, to talk about why the conversation around quantum computing is moving from academic curiosity to operational reality. For many leaders, quantum threats still feel distant, something for researchers and cryptographers to worry about. But as Nate explained, governments and adversaries are already capturing encrypted data today with...
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Inside Ricoh’s Research On Workflow Friction And Document Chaos
Tech Talks Daily
Why are employees still drowning in administrative work despite years of digital transformation, new software platforms, and constant promises that technology will make work easier? In this episode of Tech Talks Daily, I explore that question with Jason Spry from Ricoh Europe. What begins as a discussion about a new Ricoh research report quickly turns into a much broader conversation about how modern workplaces actually operate day to day. The findings are striking. Employees across Europe are losing an average of 15 hours every week to routine administrative tasks. That is time spent...
info_outlineIn this first episode, Neil talks about his blogging journey on the LinkedIn Publishing platform and interviews John White who shares his experiences and success with blogging on LinkedIn.
Show Notes
Exactly 12 months ago today, I was given access to contribute my professional insights on the LinkedIn publishing platform that was being rolled out to its members. One Year later, I have published 83 blog posts that have reached nearly 1 million article views and somehow amassed over 7,000 followers along the way.
The greatest reward I have received from writing on LinkedIn is developing real friendships with like-minded individuals on a similar journey.
There is a long list of real friendships with fellow writers such as John White, Dustin McKissen and Paul Drury along with many others who inspire me to improve. On a recent holiday to New York, I even met with another LinkedIn friend and mentor Tom Ziegler at the White Horse Tavern where Dylan Thomas famously enjoyed his last whiskey.
There are many discussions of how technology is separating us rather than uniting us all. However, my experience of the last 12 months has proved that engaging with your audience and genuine networking that is not used for some kind of cynical self-gain is the essence of how humans learn from each other and move forward.
What Next?
Now that my fear of hitting the publish on a blog post is a distant memory combined with the knowledge that engagement is about conversations rather than dialogue, a new idea was born. On average there are around 66,000 people reading my blog posts each month, rather than this remain a one-way conversation, I want to engage with every reader.
The same fear of hitting publish has returned as my first Podcast became available oniTunes, RSS and Web, where I interview the prolific John White about his similar journey on LinkedIn long-form posting.
Podcasting allows me to open up this new communications channel and broadcast your thoughts that I am hoping might even challenge my thought process too. My plan is to offer an open invite to anyone that would like to feature in an interview. You could even just message me from your phone with a recording of a few words with your view on of the latest tech trend posts that I publish here on LinkedIn.
This idea was born out of a moment of madness and a genuine desire to connect with each and every one of my readers. Maybe, John Lennon said it best with the lyrics ‘You may say I'm a dreamer. But I'm not the only one. I hope someday you'll join us’.