How Omni Hotels Rebuilt Their Entire Tech Stack (and Why It Worked) | HITEC 2025
No Vacancy Live and No Vacancy News
Release Date: 07/03/2025
958: What Hotel Investors Are Getting Wrong — And How to Build Smarter in 2025
No Vacancy Live and No Vacancy News
With new labor mandates, interest rate pressure, and legal complexity at an all-time high, hotel development is no longer a game of instinct — it’s about precision. In this episode of #NoVacancyNews, Glenn Haussman and Anthony Melchiorri talk with Guy Maisnik, Vice Chair of the Global Hospitality Group at Jeffer Mangels Butler & Mitchell, about what today’s hotel owners need to understand to stay profitable in a shifting marketplace. 📌 Key insights include: Why operators must stress-test financials with wage hikes reaching $30/hour by 2028 How asset managers and ownership...
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Inside Avid & Garner: Why IHG’s Newest Midscale Brands Are Gaining Major Momentum
No Vacancy Live and No Vacancy News
Midscale doesn’t mean middle of the road — and is proving that with two rising stars: and Garner. In this special tour, Glenn Haussman visits Hotels & Resorts' Design Center in Atlanta with , VP of Brands for avid, Garner, and . They walk through real model rooms, explore growth strategies and , and reveal why these brands are resonating with both travelers and owners. 💡 Key takeaways: Avid’s “basics done exceptionally well” approach—and how it’s outperforming the market with RevPAR growth double the industry average Garner’s flexible conversion model that lets...
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957: Why Service in Hotels Still Wins
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It’s not about thread count—it’s about people. On #NoVacancyNews, Glenn Haussman and Anthony Melchiorri chat with hospitality consultant and author Kate Buhler, whose career has taken her from the world’s most iconic hotels to coaching today’s front-line staff and executives. 🔍 Topics that matter: Why today’s luxury service challenge is more about managers than guests The real impact of tech and AI—and why guests still crave a human touch Why and how elegant upselling can feel like #hospitality, not a hustle The problem with staffing algorithms and how they’re killing...
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Financial Wins Behind the Bar: Hospitality Masterclass with Fintech
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What happens when you merge the top two players in hotel tablet tech? According to , CEO of , it’s a hospitality tech revolution. In this , Glenn Haussman catches up with Kevin to discuss a game-changing shift for four-star hotels and beyond. Here’s what you’ll discover: • Why HCN’s acquisition of Crave marks a major turning point in the in-room technology landscape • How guestroom tablets are finally becoming cost-effective—even profitable—for four-star hotels • The innovative model turning tablets into revenue generators via advertising, ticketing, and stakeholder...
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956: The Bright Blueprint: Reimagining Hotels with Tech-Infused Soul
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Forget everything you thought you knew about hotel tech. On #NoVacancyNews, Glenn and Anthony chat with Bright Hotel Group CEO Deniz Dorbek Kocak about how her team is rewriting the rules of hospitality through integrated technology, curated design, and authentic guest connection. 💡 What you’ll hear about: The Bright Group’s evolution from tech firm to hotel operator—and why that shift matters How self-check-in kiosks and lean teams improve margins without compromising guest service Why tech should feel invisible yet powerful — especially for Gen Z and Millennial travelers...
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How HCN Is Revolutionizing Hotel In-Room Tech and Personalization
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What happens when you merge the top two players in hotel tablet tech? According to , CEO of , it’s a hospitality tech revolution. In this , Glenn Haussman catches up with Kevin to discuss a game-changing shift for four-star hotels and beyond. Here’s what you’ll discover: • Why HCN’s acquisition of Crave marks a major turning point in the in-room technology landscape • How guestroom tablets are finally becoming cost-effective—even profitable—for four-star hotels • The innovative model turning tablets into revenue generators via advertising, ticketing, and stakeholder...
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FNA 181: From Ricci to Poorer
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Peter Ricci is Hospitality & Tourism Management Director @ Florida Atlantic University. We assume that since the humidity is clouding his judgement, he's joing Glenn, Craig and Producers Dave and Suzanne for some laughs and cocktails to kick off the weekend.
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955: Authentic Hotel Leadership: Jimmy Taylor of IHG on Talent, Trust, and the Six A’s to Success
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In this episode of , Glenn Haussman and talk with , VP Operations at , about what really drives long-term success in hospitality leadership. • Why being truly beats trying to fit a corporate script — and how that builds loyalty • How hiring “thoroughbreds” but managing them like donkeys damages culture and retention • The six A’s that shape Jimmy’s leadership style: accessible, accountable, approachable, attitude, authentic, adaptable • Why empathy and fairness matter more than micromanagement — especially in today’s labor market • Insights on balancing owner...
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Could a 4-Day Workweek Transform Hospitality? Rosen Hotels Thinks So
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Recorded during , had the privilege of chatting with Shubach from to explore how , people-first thinking, and bold ideas could reshape the hospitality industry. ✨ Key highlights from our conversation: • Why Rosen is exploring a 4-day workweek with 5-day workweek pay as a real benefit of AI-driven productivity • How sharing automation gains with employees—rather than only owners—can build unmatched loyalty • Tackling class divides in hospitality by returning more time (instead of promising remote work that frontline staff can’t access) • Using technology to remove workplace...
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954: Inside Fairmont Hotel’s “Make Special Happen”: Storytelling, Strategy & Staying Human
No Vacancy Live and No Vacancy News
✨ In this episode of , Glenn Haussman and speak with , VP of Brand and Marketing at , about how a heritage brand keeps its edge by making every stay truly special. 🔑 Highlights you won’t want to miss: • Why Fairmont’s new campaign isn’t just —it’s a cultural movement within the company • The powerful role of storytelling and real-life legends like in connecting with guests • How Fairmont balances modern digital tools with timeless human touch • The secret behind creating unforgettable moments for travelers worldwide—from grand gestures to the smallest thoughtful...
info_outlineRecorded live during HITEC last month, Glenn Haussman and hashtagNoVacancyNews talks with Deborah Stuempfig and Amy Jones from Omni Hotels & Resorts about what it really took to rebuild their entire hashtaghospitalitytech stack—and why it’s transforming how they do business.
🧠 What you’ll learn:
Why Omni decided to move away from running its own tech and partner with Oracle
How strong change management and executive backing kept the project on track
The real challenges behind the scenes—and why they didn’t let doubt stop them
New opportunities unlocked: faster integrations with booking engines, F&B systems, and partner platforms
What’s next: fully moving PMS and POS to the cloud for a seamless guest and operations experience
This episode is sponsored by Unifocus —workforce technology that drives value. Learn more at unifocus.com.
👇 Tell us in the comments: Would your organization take on a full rebuild like this?