How Omni Hotels Rebuilt Their Entire Tech Stack (and Why It Worked) | HITEC 2025
No Vacancy Live and No Vacancy News
Release Date: 07/03/2025
No Vacancy Live and No Vacancy News
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What happens when you merge the top two players in hotel tablet tech? According to , CEO of , it’s a hospitality tech revolution. In this , Glenn Haussman catches up with Kevin to discuss a game-changing shift for four-star hotels and beyond. Here’s what you’ll discover: • Why HCN’s acquisition of Crave marks a major turning point in the in-room technology landscape • How guestroom tablets are finally becoming cost-effective—even profitable—for four-star hotels • The innovative model turning tablets into revenue generators via advertising, ticketing, and stakeholder...
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What happens when you merge the top two players in hotel tablet tech? According to , CEO of , it’s a hospitality tech revolution. In this , Glenn Haussman catches up with Kevin to discuss a game-changing shift for four-star hotels and beyond. Here’s what you’ll discover: • Why HCN’s acquisition of Crave marks a major turning point in the in-room technology landscape • How guestroom tablets are finally becoming cost-effective—even profitable—for four-star hotels • The innovative model turning tablets into revenue generators via advertising, ticketing, and stakeholder...
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Peter Ricci is Hospitality & Tourism Management Director @ Florida Atlantic University. We assume that since the humidity is clouding his judgement, he's joing Glenn, Craig and Producers Dave and Suzanne for some laughs and cocktails to kick off the weekend.
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Recorded during , had the privilege of chatting with Shubach from to explore how , people-first thinking, and bold ideas could reshape the hospitality industry. ✨ Key highlights from our conversation: • Why Rosen is exploring a 4-day workweek with 5-day workweek pay as a real benefit of AI-driven productivity • How sharing automation gains with employees—rather than only owners—can build unmatched loyalty • Tackling class divides in hospitality by returning more time (instead of promising remote work that frontline staff can’t access) • Using technology to remove workplace...
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✨ In this episode of , Glenn Haussman and speak with , VP of Brand and Marketing at , about how a heritage brand keeps its edge by making every stay truly special. 🔑 Highlights you won’t want to miss: • Why Fairmont’s new campaign isn’t just —it’s a cultural movement within the company • The powerful role of storytelling and real-life legends like in connecting with guests • How Fairmont balances modern digital tools with timeless human touch • The secret behind creating unforgettable moments for travelers worldwide—from grand gestures to the smallest thoughtful...
info_outlineRecorded live during HITEC last month, Glenn Haussman and hashtag NoVacancyNews talks with Deborah Stuempfig and Amy Jones from Omni Hotels & Resorts about what it really took to rebuild their entire hashtag hospitalitytech stack—and why it’s transforming how they do business.
🧠 What you’ll learn:
Why Omni decided to move away from running its own tech and partner with Oracle
How strong change management and executive backing kept the project on track
The real challenges behind the scenes—and why they didn’t let doubt stop them
New opportunities unlocked: faster integrations with booking engines, F&B systems, and partner platforms
What’s next: fully moving PMS and POS to the cloud for a seamless guest and operations experience
This episode is sponsored by Unifocus —workforce technology that drives value. Learn more at unifocus.com.
👇 Tell us in the comments: Would your organization take on a full rebuild like this?