Discover the Only Thing Your Competition Can’t Copy You on Episode 92
Contractors Secret Weapon Podcast
Release Date: 10/29/2015
Contractors Secret Weapon Podcast
Pick up the Contractor's Secret Weapon Solution by going here: https://CSWSolution.com
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Pick up the Contractor's Secret Weapon Solution by going here: https://CSWSolution.com
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Want a transcript for this episode? Text keyword 322 to 850-990-2020 to receive it.
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Want a transcript for this episode? Text keyword 321 to 850-990-2020 to receive it.
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Want a transcript for this episode? Text keyword 320 to 850-990-2020 to receive it.
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Get the transcript to this episode by texting 315 to 850-990-2020
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You can be copied on many things by you competition.
- Your competition can copy your marketing
- They can copy you sales strategies
- Your competition can try to beat your pricing
- They can copy your customer service
- Your competition can copy or attempt to copy everything you do,
There is only one thing your competition cannot copy is the customer experience.
The customer experience is what keeps your customer coming back.
It’s the customer experience that creates raving fans that creates referrals.
So what can you do to create that experience from the first contact?
Here is just a short list.
- How do you answer the phone?
- What does the first point of contact look like?
- Do they feel appreciated when you arrive until you leave or you have completed your project?
- How do you treat them after the sale?
- How can you add to this list?
Remember it’s the experience that your competition cannot copy you on do crate an award winning customer experience.