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AT&T Predicts Future, Save Service with Machine Learning

The AI in Business Podcast

Release Date: 02/28/2016

Data Governance and Legacy Tech Stack Challenges in Heavy Industry - with Rupam Baijal of Algoma Steel show art Data Governance and Legacy Tech Stack Challenges in Heavy Industry - with Rupam Baijal of Algoma Steel

The AI in Business Podcast

Today’s guest is Rupam Baijal, Director of Procurement at Algoma Steel. Algoma is a fully integrated steel producer based in Ontario that sells hot and cold rolled steel products, including sheet and plate. Rupam joins us on the program to talk about legacy data challenges in extractive industries and the need for digital transformation across the sector. Throughout the episode, Rupam measures the expertise gap between data science vendors and heavy industry subject matter experts and explains why it hinders collaboration. This episode is sponsored by Arkestro. Learn how brands work with...

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Fighting First Party Fraud and Chargebacks in e-Commerce - with Jeff Otto of Riskified show art Fighting First Party Fraud and Chargebacks in e-Commerce - with Jeff Otto of Riskified

The AI in Business Podcast

Today’s guest is Jeff Otto, CMO of Riskified. Riskified is a publicly traded SaaS company that specializes in fraud and chargeback prevention. In conversation with Emerj CEO and Head of Research Daniel Faggella, Jeff explains the ethical and business dilemmas surrounding chargebacks in online retail – particularly those for first-party fraud. Throughout their conversation, Jeff pulls from Riskified research and surveys with merchants across the globe to illustrate the enormity of the problem and why both chargebacks and first-party fraud are on the increase. This episode is sponsored by...

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Deploying AI in Healthcare and Life Sciences with Dr. Milind Sawant of Siemens Healthineers show art Deploying AI in Healthcare and Life Sciences with Dr. Milind Sawant of Siemens Healthineers

The AI in Business Podcast

Today’s guest is Dr. Milind Sawant, Founder and Lead of the AI/ML & DFSS Centre of Excellence at Siemens Healthineers. Dr. Sawant joins us in today’s program to talk about the top impediments to developing and deploying AI in any organization and avoiding the typical mistakes that life sciences and healthcare firms tend to make in the process. Later in the program, Dr. Sawant talks about the enormous changes that AI capabilities are bringing to diagnostics workflows and what the future of these industries will look like as these changes become more commonplace. This episode is...

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Fostering Responsible AI Outcomes through Operations and Developer Workflows - with Ranjan Sinha of IBM show art Fostering Responsible AI Outcomes through Operations and Developer Workflows - with Ranjan Sinha of IBM

The AI in Business Podcast

Today’s guest is Ranjan Sinha, IBM Fellow, Vice President and Chief Technology Officer of WatsonX and IBM Research AI. Ranjan joins us on today’s program to discuss driving responsible AI and data governance practices through corporate operations. Throughout the episode, Ranjan highlights challenges and novel approaches for operationalizing AI with confidence and trust, emphasizing the importance of end-to-end lifecycle tracking, automated processes, and scalability. This episode is sponsored by Pieces. Learn how brands work with Emerj and other Emerj Media options at .

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The Importance of Tribal Knowledge for the Success of AI Adoptions - with Edwin Pahk of Aquant show art The Importance of Tribal Knowledge for the Success of AI Adoptions - with Edwin Pahk of Aquant

The AI in Business Podcast

Today’s guest is Edwin Pahk, Senior Vice President of Customer Success and Customer Pre-sales at Aquant. Aquant. Aquant is an AI-powered tech company that builds a co-pilot platform for service workflows. Edwin joins us on today’s show to talk about how AI can help service industries retain their organizational knowledge – or tribal knowledge, as it gets called – in the face of turnover and other expertise challenges. Throughout the episode, Edwin emphasizes the importance of personalization on both sides of B2B workflows and how these same tools can often enhance the work-life...

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Driving Innovation and Clean Data in Finserv Information Flows - with Hossein Zahed of Capital One show art Driving Innovation and Clean Data in Finserv Information Flows - with Hossein Zahed of Capital One

The AI in Business Podcast

Today’s guest is Hossein Zahed, Senior Director of Data Science and Machine Learning at Capital One. Hossein joins us on today’s program to talk about the value that financial leaders tend to misplace in emerging generative AI systems. Where many managers place too much stock in customer-facing applications, Hossein insists it’s ‘behind the curtain’ that the true ROI of generative AI can be found. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful,...

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Targeting Providers through Omnichannel Marketing and Patient Personalization - with Tom Hayes and Gareth Dabbs of IQVIA show art Targeting Providers through Omnichannel Marketing and Patient Personalization - with Tom Hayes and Gareth Dabbs of IQVIA

The AI in Business Podcast

Today’s guests are Tom Hayes and Gareth Dabbs, Senior Director of Product Strategy & Commercialization and Global Technology Product Strategy Lead at IQVIA, respectively. In today’s episode, they come to share two use cases helping to drive quality patient experiences between healthcare and insurance workflows. The first focuses on optimizing omnichannel marketing for compliance. The second use case centers on building trust and value in caretaker support systems through personalized insights. If you’ve enjoyed or benefited from some of the insights in this episode, consider leaving...

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Setting Strong Foundations for Modernization in the Era of Everything AI - with Carm Taglienti of Insight show art Setting Strong Foundations for Modernization in the Era of Everything AI - with Carm Taglienti of Insight

The AI in Business Podcast

Today’s guest is Carm Taglienti, Chief Data Officer at Insight, a leading IT solutions provider that specializes in streamlining enterprise data infrastructure. Carm joins us on today’s program to advise business leaders across industries on best strategies for AI adoption teams in picking the right tools and technological approaches for driving digital transformation across the enterprise. Throughout the episode, Carm details at length the features and ingredients of robust systems focused on serving organizational goals efficiently. This episode is sponsored by Insight. Learn how brands...

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Leveled Approaches to AI for Asset Management Challenges - with Aman Thind of State Street show art Leveled Approaches to AI for Asset Management Challenges - with Aman Thind of State Street

The AI in Business Podcast

Today’s guest is Aman Thind, Chief Architect at State Street. He joins us in the program today to talk about practical applications of AI across asset management workflows and what advanced generative technologies will mean for the sector in the long term. Throughout the program, Aman makes a finer point about the possibilities for content generation, administration, and data governance as these technologies advance in the coming years. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at .

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The Market and Tech Forces Shaping the Future of Software Development - with Tsavo Knott of Pieces show art The Market and Tech Forces Shaping the Future of Software Development - with Tsavo Knott of Pieces

The AI in Business Podcast

Today’s guest is Tsavo Knott, Co-founder and CEO of Pieces. Pieces is an AI-driven software company that builds a platform to enable software developers to work more efficiently. Tsavo returns to the program with Emerj CEO and Head of Research Daniel Faggella for the second in a special two-part conversation on the challenge for software developers as generative AI drives greater heights in computing power and enterprise infrastructure. This episode is sponsored by Pieces. Learn how brands work with Emerj and other Emerj Media options at .

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More Episodes

We’ve featured a number of artificial intelligence researchers on the show, but today we switch gears and dive into the business side of the industry. In this episode, Dr. Mazin Gilbert (who earned his PhD in Engineering) breaks down AT&T’s efforts to make more intelligent systems large-scale. How do they train their network to route traffic through the right nodes on holidays, when certain areas of traffic are overloaded? How can a system know, based on signals from hardware, which pieces might be going bad and need replacing and send out a message to alert the company? Making a network ‘aware’ is a large challenge, but Mazin gives an insider’s perspective as to how economic and business pressures are driving AT&T to implement machine learning technologies in order to remain profitable.