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Are You Overpaying for IT? The Hidden Technology Costs Draining Practice Profit

Release Date: 08/12/2026

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Are You Overpaying for IT? The Hidden Technology Costs Draining Practice Profit

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More Episodes

In this episode of The Optometry Success Podcast, Adam and Chad dive into one of the most overlooked expense categories on an optometric practice’s P&L: IT and technology. From managed IT retainers to software subscriptions, networking fees, equipment warranties, and EMR integrations, they explore why so many practice owners assume these costs are fixed—and why that assumption may be costing them thousands of dollars every year.

Drawing from Chad’s hands-on experience building and managing technology infrastructure in a growing multi-location practice, the conversation focuses less on specific vendors and more on developing the mindset to thoughtfully evaluate every recurring expense. The goal isn’t to cut costs at all costs—it’s to ensure every dollar spent is delivering meaningful value to both the patient experience and the long-term health of the practice.

In this episode, you’ll learn:

Why IT expenses deserve the same scrutiny as any other line item on your P&L.
The trade-offs between managed IT services, subscriptions, and self-insuring certain technology costs.
How convenience and automation can quietly inflate overhead.
Why “everyone else does it” is rarely a good business strategy.
Practical ways to begin evaluating whether your current technology spending aligns with your practice’s goals.

Next Best Step (NBS):

Ask your office manager or practice administrator to compile a complete list of every recurring technology-related expense—including IT retainers, software subscriptions, equipment support agreements, and integration fees. Don’t make changes immediately. Simply review each item and ask one question: “Is this providing enough value to justify its ongoing cost?” Sometimes the greatest savings come not from eliminating technology, but from challenging long-held assumptions.

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