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Serve Your Employees with Chris Free - MGW #2

Mighty Good Work

Release Date: 05/28/2016

MGW #24 - How To Fire People show art MGW #24 - How To Fire People

Mighty Good Work

MGW #24 -  How To Fire People Welcome back to the newly relaunched Mighty Good Work with your hosts Aaron Schmookler, Co-founder and Trainer of The Yes Works and Kristin Adams, Co-director of Startup Grind and first time founder of ALL2.  Last episode we discussed shifting both the thought process surrounding, dialogue about and facilitation of people quitting their jobs and this episode we are focused on the other side of that equation - how to fire people compassionately.   While one might think that goes without saying, you’d be surprised what still occurs in the...

MGW #23 - How to Retain Talent show art MGW #23 - How to Retain Talent

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MGW #23 - How to Retain Talent Welcome to the Mighty Good Work relaunch. The focus hasn’t changed – this is still a podcast for people who want to make work a place worthy of the time we dedicate to it and for leaders and aspiring leaders who are committed to inspiring the same.  We’ve tweaked the format, including a permanent new co-host, in the hopes of adding diversity of viewpoints, experience and topics for the benefit of our listeners.  We are excited to share version 2.0 with you and on that note, let’s get started! In this episode we focus on shifting both the thought...

MGW #22 - Putting Core Values to Work show art MGW #22 - Putting Core Values to Work

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Here are some action items taken from the episode to help you put your company's core values to work: Step 1: To get your company values off the wall, and actually working in your organization from top to bottom, make sure INTEGRITY tops the list. Without integrity, your other values are just suggestions. Step 2: Define integrity. Don’t take for granted that everyone knows what it means. Many companies define integrity as, “do the right thing.” The problem with that is... people can and do argue all day about what the right thing is. A more practical definition for integrity is...

MGW #21 - “Anxiety Free Workplace” with Bud Torcom show art MGW #21 - “Anxiety Free Workplace” with Bud Torcom

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GUEST: Bud Torcom https://mazamamedia.com/ Twitter:     HIGHLIGHTS FROM OUR CONVERSATION:   Bud Torcom’s Big Hairy Audacious Goal is an anxiety free workplace.   I’ve wanted to treat people the way I want to be treated and work in the kind of workplace I’d want to be working in.   As a digital marketing company, being in the office for normal business hours isn’t necessary.   We’re on a constant, steady drip of the stress hormone, cortisol. OUr bodies did not evolve for a constant cortisol drip. Anxiety is making us sick.   Bud’s not sure an...

MGW #20 - “Dream Big. Perform Big” with Dan Ralphs_01 show art MGW #20 - “Dream Big. Perform Big” with Dan Ralphs_01

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GUEST: Dan Ralphs www.thedreamblog.com Twitter: @dreamtolead HIGHLIGHTS FROM OUR CONVERSATION:   You can’t teach another person anything they don’t want to learn. They have to choose to learn it. If you can’t motivate people to choose to learn and grow, you won’t be very successful as a teacher… or as a leader.   There’s a magic lever you can use to awaken that intrinsic motivation. It’s the question, “What’s the future for you? I’m an advocate for you.” Give them ownership of their future.   We’re afraid of letting our people define success for...

MGW #19 - You’re Doing Conflict Wrong show art MGW #19 - You’re Doing Conflict Wrong

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There’s a lot out there about how to reduce conflict at work. A lot of the stuff out there is very good.   This episode is about transforming conflict, and using it to your advantage. If conflict seems like something to avoid… If it seems like something you can win… Then, you’re doing it wrong.   We’ve got a you can read. For those of you who don’t have time for well thought out articles, here’s your Mighty Good Work ADEPTability Skills Checklist:   Slow Down   Your primitive brain, and the fight or flight response is powerful, but it’s not the only game in...

MGW #18 - Culture for Recruiting show art MGW #18 - Culture for Recruiting

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From THE YES WORKS, this is MIGHTY GOOD WORK. A podcast built on the stories of people and companies who are making good work happen. Whether it’s work as a place to be, work as a product or service, or work as a way to spend your life, we will be talking to those who are committed to excellence and who are succeeding in bringing Mighty Good Work into existence.

MGW #17 - “Happy Side-Effects of Channel Partnership” with Jen Spencer show art MGW #17 - “Happy Side-Effects of Channel Partnership” with Jen Spencer

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GUEST: Jen Spencer Twitter: @JenSpencer HIGHLIGHTS FROM OUR CONVERSATION:   Your partners are a natural extension of your sales, marketing, and customer success teams. And they should be treated as such.   These relationships and their health starts at the top.   Fear, uncertainty, and a lack of trust can erode the health of those partner relationships.   What would help your partners be successful in the partnership. Give them access to all information and control that will help them succeed. Expose more to your partners than you may be inclined to.   Alignment...

MGW #16 - “Drive Learning and Growth” with Elaine Lin Hering show art MGW #16 - “Drive Learning and Growth” with Elaine Lin Hering

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GUEST: Elaine Lin Hering   Across industries, people say that feedback conversations are their most difficult conversations -- both giving and receiving.   ONe the receiving end, it’s triggering. On the giving end, you may cause a trigger in the receiver, and you don’t know how it’s being received.   Three kinds of feedback: Positive feedback: appreciation Coaching: guidance for improved effectiveness Evaluation: Tracking against expectations   In order to learn and thrive and do good work, we need all three kinds of feedback.Feedback is: solicited and...

MGW #14 - “Thriving Business/ Product, Process, and People” with Eric Johnson show art MGW #14 - “Thriving Business/ Product, Process, and People” with Eric Johnson

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GUEST: Eric Johnson -- CFO of Nintex    Nintex is a leader in workflow and content automation. Making more time in workflow for what really matters.   The Eric Johnson approach: When I make a commitment, I deliver on that commitment. That builds respect and trust. Caring about people, and hold a mark of high integrity. And look for creating benefit for everyone.   If you’re great to work with, and you do great work, life goes pretty well.   We’ve never taken venture capital to fund operations.   How are we achieving excellence, growth and recognition? It’s a...

More Episodes

GUEST: Rapport Benefits Group Principal, Chris Free -- http://rapportbenefits.com/  

Chris Free on LinkedIn: https://www.linkedin.com/in/chris-free-b337714


A theme that runs through my conversation with Chris can be summed up with a Richard Branson quote: “Employees come first. If you take care of your employees, they’ll take care of the clients.”


Rapport Benefits Group keeps winning “Top Place to Work” awards because Chris and his business partners take this wisdom to heart, and they run their buiness in support of their employees. I’ve talked to their employees. They love woking there. And the company keeps growing. Business is good.


Here are a few highlight points from our conversation.


Make sure employees are well respected and treated.

Your employees are the face of your company.

Take care of your employees and they will take care of your clients.

  • Practice flexibility and compassion
  • Time and space for the things that come up in life
  • Look at output over time from a given employee. Some days are up, some are down. It’s the aggregate that matters.


Longevity of employees leads to great client relationships


Loyal employees are engaged with their work. If your employee is worried about personal, at-home things, they’re not productive. Let them address their life in the timing of life, and they’ll produce.


Maslow’s hierarchy of needs is often cited when looking at student productivity in school. It’s just as relevant on the job. Basically, if you’re hungry, or worried about your well being or that of your family, you’re not going to be able to focus on matters higher up the hierarchy -- like writing a report or serving a client.


Chris told us, “We ask them about their goals. We help develop them to achieve their goals -- career and non-career goals.” We want you to fulfill your life. As we do, you’ll perform for our firm.


Create a place where people think, “Maybe I don’t want to get out of bed and go to work today, but what if I miss something cool?”


You can foster great relationships with people whom you turn down for jobs -- by referring them to jobs that’d be a better fit.


If you help people promote themselves out of your employ, you’ll have a brand ambassador for life.


Don’t create the environment for work that you’ve been disappointed by in past workplaces.

Set clear and accurate expectations.


Look for outcomes, not features.


How do you stand apart? Get out of the office. Get involved with people. Be in the community.

Cultivate a qualitative over a quantitative focus.


Theme music by: Miguel Juarez

Midshow break music by : Allan Loucks www.TinEar.com