62: Randy Keirn: How to Manage a Conflict Situation

On today’s show,

Randy shares a lot of tips on how to resolve any conflict situation.

Randy also covers,

• The background story of how he became a firefighter
• A lot of things that are difficult when you begin later become some of your greater strengths
• One conflict situation that helped him learn how to manage people better and become a leader
• The first step in learning how to manage a conflict is learning how to control your emotions
• The more you practice the choice of not responding negatively, the better you will get at managing conflict situations

• Two questions to ask yourself in a conflict situation:

1. What are my triggers?
2. What is the underlying value, why is it so important to me?

• Two techniques to handle a conflict:

1. Stop and breathe
2. Say: ‘Let me take a minute to think about this’

• The difference between delayed responding and avoiding
• If you're asking yourself: ‘Should I say or do something? ’, the answer is already ‘yes’
• Effective listening is about 2 things: being present and really listening to the other person and being curious
• In order to master conflict don’t attack the person, attack the problem and find a solution
• His Life Changing Questions are: ‘If you could be at your funeral, what would you want your friends and family to say about you?’ and ‘Where you at, where you are going, how you gonna get there?’
• How B.J. Fogg's system called ‘Three Tiny Habits’ works
• His rituals are: a little meditation, a little journaling, and a little reading each day
• How to form a habit by having an anchor, something that you already do in your life regularly
• Thing on his bucket list is doing some more traveling

 

Recommended Reading:

“Power of Intention” - Wayne Dyer
“It’s Your Ship” - Michael Abrashoff