E236: The Customer-Centric Model That Drives HubSpot’s Growth With Michael Redbord
Release Date: 08/31/2018
Breakthrough Success
Jason Hreha is a behavioral scientist and entrepreneur specializing in applying behavioral science to solve business challenges. His illustrious career includes studying neuroscience at Stanford, conducting research in BJ Fogg’s Persuasive Technology Lab, and being the Global Head of Behavioral Science at Walmart. He’s now the CEO of Persona, a firm that uses behavioral science assessments and rigorous vetting to connect companies with exceptional talent. Key links from the show: to discuss how we can boost your revenue and visibility with optimized content.
info_outlineBreakthrough Success
Jesse Kay is the founder and CEO of Vyber Media, a performance marketing agency specializing in helping eight and nine-figure brands unlock scalable, high-margin digital growth. He has worked with professional athletes, small business owners, and Fortune 1000 CEOs to drive measurable results in email, SMS, paid social, growth marketing, and influencer campaigns. Key links from the show: to discuss how we can boost your revenue and visibility with optimized content.
info_outlineBreakthrough Success
Brandon Dawson is the CEO and co-founder of Cardone Ventures, one of the biggest privately held business coaching and consulting firms. The parent company consists of several smaller companies like 10X Health, 10X Buy Sell, and others. He has more than 30 years of experience in building and selling businesses, including a company that he took public at 29. He is also the author of which teaches people how to go from zero to over $100 million in net worth. Key links from the show: to discuss how we can boost your revenue and visibility with optimized content.
info_outlineBreakthrough Success
Chris Brisson is the CEO and co-founder of Salesmsg, a conversational texting platform trusted by thousands of businesses to engage customers through genuine, two-way messaging. Chris previously co-founded Call Loop, an innovative SMS marketing and voice broadcasting company, pioneering personalized customer communications. Key links from the show: to discuss how we can boost your revenue and visibility with optimized content. -- Chris' SMS platform
info_outlineBreakthrough Success
Jake Schonberger is the Head of Operations at Beehiiv’s ad solutions segment. He is also the co-founder and CEO of , a platform that enables independent creators and advertisers to work together through sponsorships. Key links from the show: to discuss how we can help you achieve better results with your digital marketing strategy
info_outlineBreakthrough Success
Ari Galper is the founder and CEO of AriAI, the world's only trust-based proprietary AI sales growth advisor. AriAI embeds trust into every interaction, decision, and process within your business so you can grow and scale it. He is the author of seven best-selling books, including Trust in a Split Second! and Unlock The Sales Game. Key links from the show: to discuss how we can help you achieve better results with your digital marketing strategy
info_outlineBreakthrough Success
Jenna Harrison is a top-ranked business coach, podcast host, and founder of The Uncommon Way, a coaching program that helps you work smarter instead of harder while supercharging your results. She went from overworked to operating under 24 hour workweeks and helps others do the same. Key links from the show: to discuss how we can help you achieve better results with your digital marketing strategy
info_outlineBreakthrough Success
Kelly Roach is a one of the only female founders in the online space to build her company from 0 to 8 figures with 0 debt, investors, or outside funding. Kelly is a former NFL cheerleader and Fortune 500 executive turned 8-figure+ entrepreneur empowering thousands around the globe to achieve financial and lifestyle freedom through entrepreneurship. Key links from the show: to discuss how we can help you achieve better results with your digital marketing strategy
info_outlineBreakthrough Success
Matthew Dicks is an award-winning bestselling author, speaker, and marketing consultant to some of the world’s biggest companies. He’s advised C-suite executives and their teams for more than a decade and has taught at multiple universities including Yale, MIT, and Harvard. His book reveals story worthy strategies to grow your business and brand. Key links from the show: to discuss how we can help you achieve better results with your digital marketing strategy
info_outlineBreakthrough Success
Dr. Jeremy Weisz has been featuring top entrepreneurs with video interviews since 2008 that include founders/CEO’s of Pixar, P90X, Atari, Einstein Bagels, Mattel, Kettle Chips, RX Bars, Big League Chew, the Orlando Magic, and many more on www.InspiredInsider.com. He runs also Rise25 where they help B2B businesses connect to their ‘Dream 200’ clients, referral partners and get ROI, using a podcast. They eliminate 99% of the work and make sure you get ROI. Rise25 is an easy button for you to launch and run your podcast. Key links from the show: to discuss how we can help you...
info_outlineAs the General Manager of the Service Hub at HubSpot, Michael Redbord helps helps scale the support and success teams of many businesses ranging from startups to a publicly traded SaaS juggernaut. He turned HubSpot’s customer support team from a cost center to a profit center and one of HubSpot’s greatest engines of growth. He is a noted writer, speaker, and leader who is joins us today to help us re-envision what success looks like for your business.
Quotes To Remember:
“If you don’t make your customers successful, you are not able to create repeat customers.”
“The hard truth about marketing is that nothing you create is as powerful as what your customer says.”
“Make sure that there is an obvious way for your customers to create repeat cycle.”
“The customer can be the best marketer.”
What You’ll Learn:
- How to Create a Customer Centric Strategy For Your Business
- Balancing Sales and Marketing
- The Power of Repeatable Business
- Getting Our Customers to Voice Out Their Thoughts
Key Links From The Show:
What's The Difference Between Customer Satisfaction And Customer Loyalty?
Recommended Books:
Content Marketing Secrets by Marc Guberti
Delivering Happiness by Tony Hsieh
The Messenger is The Message by Mark Organ