Compassionate Documentation WizardCast Episode 117
WizardCast
Send Us Your Feedback & Suggestions! Voicemail: 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email: Website: We know it's been a while. Things have been a bit rough pandemic-wise in the studio. Here's an interview we actually recorded mid-2021 with Jon Varese. Jon is the Senior Director, Documentation, Salesforce.org at Salesforce. He used to be Mark's old boss. We talk about the importance of documentation and more importantly the importance of Compassionate Documentation. It was a fun interview. I hope you enjoy...
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Salesforce Summer '21 Release Note Overview WizardCast 116
WizardCast
It's the lazy days of summer, and because of that our Salesforce Summer 21 release notes overview is out AFTER the release. Okay, it wasn't really laziness just lots of schedule conflicts. In this episode, Mark and Brian go thru the Salesforce Summer '21 release notes and highlight some features.
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Debugging Flow with Tim Peng WizardCast 115
WizardCast
We're talking about the history of debugging flows. What we used to have to do and how we got to have the tools we now have - including new debugging updates in Summer '21 release. Tim Peng - Directory of Product Management at Salesforce shares the journey of Debugging Flow.
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We’re Back! A Spring 21 Release Notes Story Episode 114
WizardCast
Spring 21 is here! It feels like 8 years since last March, but here we are after a long hiatus with a new episode. We're all talking about the new Salesforce release.
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True to the Confetti with Aria Niazi and Scott Allan WizardCast 113
WizardCast
True to the core (TTTC) sessions are now virtual and Monthly via Trailhead Live! Scott Allan, Senior Manager Product Strategy of Customer & Market Insights at Salesforce, joins us to talk about why this is a big deal and how you can participate.
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Midwest Streaming with Peter Coffee WizardCast 112
WizardCast
Peter Coffee with a special introduction by Eric Dreshfield joins the WizardCast with a discussion on technology, trends, and impacts of the pandemic. Peter is the VP of Strategic Research at Salesforce and has often spoken at Midwest Dreamin'.
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User Experience with David Tsai WizardCast 111
WizardCast
What is User Experience and why is it important to us as Admin and Devs?
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A Message
WizardCast
Organizations you can donate your time and money to if you're able.
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IdeaExchange Prioritization with Anusha Surepeddi and Scott Allan
WizardCast
First, the IdeaExchange Prioritization can get 4000 participants, there will be a donation of $10,000 to habitat for humanity. So get out there, prioritize and then share! We have 2 weeks to accomplish this.
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What if we were not afraid with Kristen Engelhardt WizardCast 109
WizardCast
We have a special episode including an interview with Kristen Engelhardt - Vice President of Customer & Market Insights at Salesforce. She was they keynote speaker at Midwest Dreamin 2019 and shared a series of stories focused around the question "what would we do if we were not afraid"
info_outlineAs the cold days of November creep upon us and we fall slowly into the dreary days of winter, the WizardCast harkens back to warmer days. Days where the sun was hot, the leaves were green, and we sat down with the great Peter Coffee at MidWest Dreamin'
Peter Coffee is the VP of Strategic Research at salesforce.com. He always has some delightful perspectives and stories that make you stop and think. I always walk away from a discussion with Peter both feeling smarter and dumber. It's a very unique experience.
This is part 3 of our conversation with Peter Coffee. The first episode, The Fellowship of Peter Coffee WizardCast Episode 76 we talked about Salesforce Admins being the Stewards of Change. In our second episode, Experience Design with Peter Coffee WizardCast 78 we talked about experience design. In our third and final episode from our discussion at MidWest Dreamin' we are talking about Silo Busting.
Silo Busting is an interesting - albeit violent - metaphor for breaking down the barriers at an organization. It's about changing our perspective and how we think. Peter uses the example of a bookstore. Don't ask: What should a bookstore do in an age of Amazon? Instead ask: In an age with Amazon, what should a bookstore be?
This changes your perspective and how we look at a problem by redefining the issue. Our jobs as Salesforce Admins and Developers are very much the same. As Peter Coffee says in this episode "Because they're not trying to do it the way you used to do it with a new tool. They're saying with this tool, this is the way to do it." (16:45) Too often do we try to follow an old process using Salesforce instead of determining the best process because we're using Salesforce.
Show Overview
0:00 Last Time on WizardCast
01:03 Introduction
02:03 Terrible Joke
02:40 New Artwork!
03:47 Peter Coffee on Silo Busting
22:30 Ferengi Rules of Acquisition one you have their money, you never give it back.
26:40 "Everyday you show up at work is a piece of performance art to some extent"
26:56 "This isn't about not being authentic. It's about underswtanding What aspect of your authenticity you need to present that day."
23:58 Boiler Room Art of the Cold Phone Call
34:40 "I never know what to think until people ask" Peter Coffee
35:10 Outro
37:10 Out-takes
Books Peter Mentions
Quotes
- "Because they're not trying to do it the way you used to do it with a new tool. They're saying with this tool, this is the way to do it." 16:45
- "Doing the old thing better at some point becomes doing the wrong thing and doing the wrong thing no matter how well you do it still is doing the wrong thing" 19:10
- "All of to some extent, when we go into a room need to be conscious of who do people think is walking into the room" 26:22
- "Everyday you show up at work is a piece of performance art to some extent" 26:40
- "This isn't about not being authentic. It's about understanding what aspect of your authenticity you need to present that day." 26:56
Links in This Show
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