loader from loading.io

Ep 13 - David Williams, VP Claims, Texas Windstorm Insurance Association

FNO: InsureTech

Release Date: 03/08/2019

Ep 46 – GloveBox Co-Founders Ryan Mathisen, CEO, and Sean Mulhern, CIO show art Ep 46 – GloveBox Co-Founders Ryan Mathisen, CEO, and Sean Mulhern, CIO

FNO: InsureTech

On this episode of FNO: InsureTech we are joined by Ryan Mathisen, CEO & Co-Founder, and Sean Mulhern, CIO & Co-Founder, at Denver-based insurance start-up GloveBox. The GloveBox app creates access to all your insurance information, aggregating the information you need, whenever you need it, with ease.

info_outline
Ep 45 – Mike McCann, Senior Vice President of Corporate Partnerships, at Rev1 Ventures show art Ep 45 – Mike McCann, Senior Vice President of Corporate Partnerships, at Rev1 Ventures

FNO: InsureTech

On this week’s episode of FNO: InsureTech, we are joined by Mike McCann, Senior Vice President of Corporate Partnerships at Rev1 Ventures. Rev1 Ventures is the investor startup studio that combines capital and strategic services to help startups scale and grow. Through their resources, Rev1 is able to work with startups to effectively validate a product, structure a company, land customers, raise capital, and build a team.

info_outline
Ep 44 – Darin McCarthy, Vice President of Claims at Hippo Insurance show art Ep 44 – Darin McCarthy, Vice President of Claims at Hippo Insurance

FNO: InsureTech

On this episode of FNO: InsureTech, we are joined by Darin McCarthy, Vice President of Claims at Hippo Insurance. Hippo has automated the process and modernized coverage, allowing them to offer policies that cover the homes and possessions that consumers own today, with cost efficiency and effectiveness.

info_outline
Ep 43 – Mark Breading, Partner & Chief Research Officer at Strategy Meets Action (SMA) show art Ep 43 – Mark Breading, Partner & Chief Research Officer at Strategy Meets Action (SMA)

FNO: InsureTech

On this week’s episode of FNO: InsureTech, we are joined by Mark Breading, Partner & Chief Research Officer at Strategy Meets Action (SMA). As a strategic advisory firm, SMA delivers advice, consultation, and published research to insurers, solution providers, and insuretech startups.

info_outline
Ep 42 – Demetrius Gray, CEO & Co-Founder of WeatherCheck show art Ep 42 – Demetrius Gray, CEO & Co-Founder of WeatherCheck

FNO: InsureTech

On this week’s episode of FNO: InsureTech, we are joined by Demetrius Gray, CEO & Co-Founder of WeatherCheck. WeatherCheck monitors properties for hail damage so that insurance carriers, mortgage companies, and property owners can take action.

info_outline
Ep 41 – Carey Anne Nadeau, Founder & CEO of Open Data Nation (ODN) show art Ep 41 – Carey Anne Nadeau, Founder & CEO of Open Data Nation (ODN)

FNO: InsureTech

Data is power. It creates. It moves. With data comes knowledge and information that can be integral and crucial to a business, organization, even an infrastructure of a city.   This week, we talk with a business that makes sense of data points and turns it into useable, logical big data.   On this week’s episode of FNO: InsureTech, we are joined by Carey Ann Nadeau, Founder & CEO of Open Data Nation (ODN). ODN combines detailed public records and industry expertise to reveal new, leading indicators of risks in cities. By measuring the risk around customers, they are able to...

info_outline
Ep 40 – Catherine Reese, Chief Claims Officer at Tower Hill Insurance Group show art Ep 40 – Catherine Reese, Chief Claims Officer at Tower Hill Insurance Group

FNO: InsureTech

On this week’s episode of FNO: InsureTech, we are joined by Catherine Reese, Chief Claims Officer at Tower Hill Insurance Group (https://www.thig.com). As one of Florida’s largest residential property insurers with more than 800+ insurance agencies throughout the state, Tower Hill has been protecting Florida’s home and business owners for nearly half a century.

info_outline
Ep 39 – Miguel Fernandez, CEO & Co-Founder of Claimbot show art Ep 39 – Miguel Fernandez, CEO & Co-Founder of Claimbot

FNO: InsureTech

Communicating with customers is integral to any business. When it comes to communicating with the insured, it’s important to build rapport and relationships that allow easy flow of information.  On this week’s episode of FNO: InsureTech, we are joined by Miguel Fernandez, Founder of Claimbot (https://www.claimbotcx.com). Claimbot’s technology integrates with your systems to ensure users receive accurate and actionable answers—reducing the need to connect with a call center agent and delivering a better customer experience for the auto, warranty, and insurance industries. • •...

info_outline
Ep 38 – Andy “Maverick” Liu, Founder & CEO of Bees360 Inc. show art Ep 38 – Andy “Maverick” Liu, Founder & CEO of Bees360 Inc.

FNO: InsureTech

“Artificial Intelligence” and “Drone Technology” have been recent and relevant buzz phrases in the insuretech industry. The application of these technologies have mostly been used in separate situations, but when you put the two together, you get a result that can do amazing things. On this week’s episode of FNO: InsureTech, we are joined by Andy “Maverick” Liu, Founder & CEO of Bees360 Inc. (https://www.bees360.com). Bees360 is empowering property inspections by leveraging AI, Big Data, and Drone Technology to make the claims process more accurate, cost-effective, and...

info_outline
Ep 37 – Alex Beller, Co-Founder/President at Postscript show art Ep 37 – Alex Beller, Co-Founder/President at Postscript

FNO: InsureTech

SMS is has become a commonplace form of communication. Notifications have become the normal. The ease of communication has opened up opportunities to contact customers on a more personable, direct way. One company has taken a direction in harnessing the power of SMS for smart and intelligent communication for businesses. On this week’s episode of FNO: InsureTech, we are joined by Alex Beller, Co-Founder/President of Postscript (https://www.postscript.io). Postscript (Y Combinator W19 participant), is a messaging platform that lets you easily create and manage SMS marketing campaigns with...

info_outline
 
More Episodes

“Better beats perfect.” - David Williams

(click to tweet)

Disasters happen.

And when that time of crisis hits, all touchpoints of the insurance chain of command are notified. But is this communication seamless? Or, are some notches in the workflow bottlenecking the progress to the next?

On today’s episode of FNO: InsureTech, we are joined by David Williams to discuss the intersection of technology and insurance claims. David is the Chief Claims Officer at the Texas Windstorm Insurance Association, and in this conversation—he shares his unique lens on the claims space.

Tune in to this episode to hear David talk about everything from how to best manage your employees to the future of insuretech.  

“We all know the longer a claim stays open, the worse it gets.” - David Williams

(click to tweet)

 

The FNO: Tips

  • Claims transformation can be rooted in changing process, procedure, people, or technology
  • Six sigma is a method for managing projects that looks at 2 things: the voice of the customer and the voice of the process
  • Many public-serving insurance operations are understaffed and thus, unprepared for the bigger natural disasters
  • Look EagleView, Guideware, and Xactware as solutions to shortening cycle times
  • Studies show that around 60% of technology projects never get implemented due to fear of not being perfect
  • Get to know your clients instead of using sales and marketing tactics
  • In the future, the claims consumer will demand a multi-channel experience
  • Insuretech will have to create the expert systems to bridge the gap between the newbies and the people who are retiring

Fourseventy Claim Management

www.470claims.com