FNO: InsureTech

FNO: InsureTech by Alacrity Solutions is a place where movers and shakers from all points within the insurance ecosystem gather and discuss all things insuretech. Industry veterans Lee Boyd and Rob Beller talk technology and innovation and how it affects and drives change in the industry. We sit down and talk with CEOs, Thought Leaders, Venture Capitalists, Carrier Execs, Innovators, Startups, Founders, and other high-profile experts. New episodes air every Friday, with occasional bonus treats in between. FNO: InsureTech is a production of Fourseventy Claim Management.

Ep 237 - CEO and Co-Founder of Clearspeed, Alex Martin 11/17/2023

Ep 237 - CEO and Co-Founder of Clearspeed, Alex Martin This week, we have the pleasure of being joined by Alex Martin, the CEO and Co-Founder of Clearspeed. Alex shares a glimpse into the interesting founding story of Clearspeed and its journey, transitioning from delivering outstanding results in the military sector to expanding into the realm of insurance. Alex explains the intricacies of how Clearspeed operates, emphasizing its role in swiftly establishing trust to expedite clearance processes and enable more informed, scalable decision-making. He sheds light on the significance of the insurance sector, highlighting it as a pivotal focus in every business decision made, and talks about going into a new industry with humility and the desire to always learn more. Learn More: What You’ll Hear In This Episode: [3:30] Alex dials in from the Property Insurance Conference. [4:18] What is Clearspeed? [5:15] How Clearspeed has evolved since starting in 2016 as a mostly military-founded group. [9:46] The magic in Clearspeed’s functions and technology as a voice analytics technology company. [10:14] What are they listening for in the 5-minute phone call? [11:55] Using AI to analyze answers to questions and categorize individuals as low, possible, or high risk for fraud. [16:10] Why did Clearspeed evolve into the insurance industry, and what has that journey been like for Alex? [18:58] The revolution of voice technology and AI in insurance. [22:44] Clearspeed has won multiple awards. What is their philosophy on entering a new market, such as insurance? [24:04] Finding Clearspeed’s first adopters. [27:21] Balancing trust with caution, and having tools that can strengthen our gut intuitions to weed out those who are bad vs. those who are just trying to do the right thing. [37:56] Clearspeed’s multiple arms still includes the military, and branching out to many industries, including the world of sports. [42:41] What keeps Alex motivated and excited about Clearspeed and what the company is doing? /episode/index/show/fnopodcast/id/28692263

Ep 236 - SemperVirens General Partner and Co-Founder, InsureTech Connect, Caribou Honig 10/27/2023

Ep 235 - Co-Founder and CEO of Encircle, Paul Donald 10/06/2023

Ep 234 - Co-Founder and CEO at Rhino, Benjamin Lantos 09/22/2023

Ep 234 - Co-Founder and CEO at Rhino, Benjamin Lantos In this episode, we welcome Benjamin Lantos, the CEO and co-founder of Rhino, joining us from sunny Santa Monica to discuss how they're revolutionizing the world of property management, renting, and deposits. Rhino’s innovative approach challenges the status quo, exploring how to modernize the entire renting experience for all parties involved. They've harnessed the power of insurance products to address the security deposit dilemma, providing risk mitigation for property managers and renters alike. By seamlessly integrating its technology into various platforms, Rhino is taking the financial burden off management companies and renters, ultimately creating a more flexible and customer-centric landscape for both landlords and property managers. Tune in to learn how Rhino is disrupting the market and reshaping the future of property technology. Learn More: What You’ll Hear In This Episode: [1:38] Be honest…how many of you have a game room? [6:42] What is Rhino and what do they do? [7:19] Fun fact: there's almost $45 billion trapped in security deposits across the country. [8:30] How did they come up with the idea for Rhino? [12:01] What is the process for a renter interested in using Rhino? [15:41] More about the most common arrangement that a renter opts for, the deposit insurance program. [19:24] What does Rhino do with all the data they have been collecting over the past 7 years? [20:39] How Rhino works to democratize renting. [24:21] What differentiates Rhino from others in the space? [24:39] Is Rhino an MGA? [26:01] Rhino also offers renters insurance. [27:33] How does the rising price in rentals affect Rhino? [32:02] Developing an ongoing relationship with their customer and building brand loyalty. [33:12] How Benjamin made his way to co-founding Rhino by way of financial background. [37:19] Benjamin identifies Rhino as a property technology company, working to enable a seamless move-in experience for owners and renters. [38:41] What does it mean to be the Chief Risk Officer? [40:40] How does Rhino’s claims area work? [45:37] Accounting for what Ben calls the “moral hazards” of claims. /episode/index/show/fnopodcast/id/28118852

Ep 233 - Chief Growth Officer at Coterie Insurance, Bobbie Collies 09/15/2023

Ep 232 - Founder and CEO of Roof Marketplace, Will Bazeley 09/08/2023

Ep 232 - Founder and CEO of Roof Marketplace, Will Bazeley Get ready to address the YES this week with guest Will Bazeley, the Founder and CEO of Roof Marketplace, a technology company that’s changing the way insurance is done when it comes to roofing and roof estimates. In the conversation, Will talks about the ways carriers are using Roof Marketplace, and how they are working to solve a big problem to bring some order to an otherwise potentially crazy area. Will talks about the emerging tech in the roofing industry, and how Roof Marketplace is providing a solution to make the customer experience easier, all while helping roofers get their job done easier and more efficiently. Learn More: Will Bazeley: What You’ll Hear In This Episode: [7:03] Will joins the show and talks about the path that led him to Roof Marketplace. [8:00] Is Roof Marketplace a venture backed organization? [8:32] Roof Marketplace was part of first entrance of companies, and a lot of good came out of it. [9:15] The decision to rebuild Roof Marketplace’s whole platform from scratch. [9:39] So, what exactly does Roof Marketplace do? [12:07] Why 94% of the insurance carriers that use Roof Marketplace give it a thumbs up. [16:33] Annually, carriers spend about $20 billion on roof related claims. [21:14] How much the average roof costs in America. [24:22] Will talks about their (trademarked) motto “address the yes”! [26:30] The work stream for a carrier and how the technology fits in. [27:52] Will talks about where the revenue for Roof Marketplace comes from. [31:08] Making sure Roof Marketplace has the right roofers and partnering with leading industry partners to make sure they are getting the highest quality professionals. [35:09] Who makes the decision on which roofer is going to be used? [45:03] How the service helps homeowners get things done easier and in less time. [44:26] Will talks about how Roof Marketplace is less a contractor network and more a technology and InsureTech platform. [46:53] Does Roof Marketplace effect Loss Adjustment Expense? /episode/index/show/fnopodcast/id/27970758

Ep 231 – Homee CEO & Co-founder, Doug Schaedler 09/01/2023

Ep 230 - Senior Director at Simon Kucher, Michael Nadel 08/25/2023

Ep 229 - CIO of Alacrity Solutions, Adam Menszer 08/18/2023

Ep 228 - Managing Director at American Family Ventures, Dan Reed 08/13/2023

Ep 228 - Managing Director at American Family Ventures, Dan Reed Dive into the world of insurance innovation with Dan Reed, Managing Director of American Family Ventures, as he returns as our guest. Dan shares a big announcement: the closing of AFVs fourth fund, showcasing their growth, their approach to raising capital, how it’s different from previous funds, and how they're expanding their team and network. Dan and the crew talk about future predictions and innovations in insurtech and the role of technologies like ChatGPT. Dan also details the Venture Follows program and its impact, and offers those hard hitting questions we all want to know — like why do left-handers seem to have more fun? Learn More: Dan Reed: What You’ll Hear In This Episode: [7:15] Dan comes out of the bullpen to join the show. [9:43] Not to brag, but Dan’s previous episode with us was the only podcast his mother has ever listened to. Check it out . [10:49] Dan shares his big announcement. He is proud to share that they have closed their fourth fund. [11:36] How did the process of raising capital go? [12:34] Having a larger fund allows them to expand the team and the network. [12:50] Was the reception different for fund four than it was for fund three? [14:40] The strategic engagement model that is at the heart of investing. [13:58] How American Family Ventures was able to build out their team and capabilities during the process of investing. [17:53] What does the platform look like for investors? [19:45] Is there a focus they’ve gone after for all funds? [21:50] What is on the edge of insurtech and what is Dan finding interesting right now in space? [29:32] Dan talks about his “second bridge” theory. [35:17] How do we drive efficiency in the insurance process? [36:22] Why does ChatGPT matter to insurtech? [38:02] Dan talks about a few portfolio companies including . [48:42] A non-mathematical way of understanding the power laws of investment. [51:55] Dan details the Venture Fellows program. [53:26] Dan and the crew discuss Branch Insurance. [1:00:12] Has the VC marketplace shrunk around InsureTech? Is it smaller and less sexy than it was before? /episode/index/show/fnopodcast/id/27737091

Ep 227- VP of Insurance Claims at Auto Club Enterprises, Claudia Rodriguez 08/04/2023

Ep 227- VP of Insurance Claims at Auto Club Enterprises, Claudia Rodriguez Join hosts Lee and Rob this week as they embark on an inspiring journey with Claudia Rodriguez, Vice President of Insurance Claims at Auto Club Enterprises, on her actual last day of work before she retires. Claudia shares the importance of straightforward communication in the workplace, and reflects on her trailblazing role as the first woman to occupy this position. Tune in to hear her insights on the evolution of the insurance industry and her thoughts on the crucial topic of social inflation's impact and significance in today's world. Prepare to be inspired by Claudia's remarkable climb from a receptionist in a small claims office to leading a multi-state, multi-billion dollar claims organization. Learn More: Claudia Rodriguez: Auto Club Enterprises What You’ll Hear In This Episode: [5:48] Claudia joins the show, on her last day of work after 35 and a half years of work! [6:47] She may have dreamt of being a water girl for the Cowboys, and roots for the Bruins, but her first job at Auto Club Enterprises was a claims receptionist. [8:54] Breaking through two barriers: the first homegrown Auto Club person to become VP of claims and the first woman to occupy the position. [12:00] The beauty of having a straightforward yet pleasant style at work. [13:01] How Claudia grew to do the job she did one step at a time. [15:01] Leaving was never in her plans, it was just a matter of doing the best she could for the Auto Club every day. [16:03] Claudia discusses Strike Force and the importance of leaders listening to their people and understanding what’s happening on the front lines. [19:32] Know your process and your capabilities, and listen to the customer. [20:34] How has the business changed in 1987 and how have customer expectations changed? [22:48] The issue of social inflation and why it matters to the insurance industry. [31:00] The need for more analytics in the industry. [39:22] It’s important to slow down and take time to understand which problem it is that you're trying to solve. [39:48] The more informed you are, the better you can help others. /episode/index/show/fnopodcast/id/27661548