Communication Etiquette - MAC105

On other episodes of the Managing A Career podcast, I tend to focus on the big-picture strategies that can propel your career forward—things like building influence, earning visibility, and positioning yourself for future opportunities. But advancement isn’t just about the major moves. Sometimes, it’s the subtle, everyday actions that shape how others perceive you. This week, I want to zoom in on one of those seemingly small details that won’t directly earn you a promotion, but will absolutely impact the impression you leave on colleagues, managers, and executives: communication etiquette.

 

While you may build friendships at work, most colleagues are focused on getting their tasks done and moving on to the next priority. That means the way you communicate can either support their productivity—or unintentionally disrupt it. Poor communication habits, even small ones, can cause you to be seen as annoying, distracting, or inconsiderate. On the other hand, mastering clear and efficient communication signals respect for others’ time and attention. Over time, that respect translates into stronger working relationships, greater credibility, and an overall reputation as someone people want to work with.

 

So what exactly do I mean by communication etiquette? Let’s start with a classic example. Someone messages you on your company’s internal chat tool and simply types “Hi”… and then waits. Now you’re left wondering—do you stop what you’re doing to respond, or do you ignore it and keep working? Your decision probably depends on who it is. If it’s your boss, you’ll likely pause everything to reply. If it’s someone you barely know, chances are you’ll hold off until you’ve finished your task. Now flip the scenario. When you need something, how do you open that conversation? Do you set the context right away, or do you leave the other person hanging? These small choices—how you start, how you respond, how you respect the other person’s time—are exactly what falls under the umbrella of communication etiquette.

 

No matter the medium—chat, email, or even a quick stop by someone’s desk—the goal of good communication etiquette is to minimize disruption. It’s fine to start with a brief greeting, but you should quickly move into the context of your request. Dropping just a “Hi” in chat leaves the other person guessing—Is this urgent? Is it a quick question? Is it a major problem? That uncertainty forces them to pause and wonder instead of continuing their work. By including context up front, you give them clarity: how urgent the matter is, how much of their time you’ll need, and what information they might need to prepare before fully engaging in the conversation. That small adjustment can be the difference between being seen as considerate and efficient—or frustrating and vague.

 

Of course, communication etiquette isn’t one-size-fits-all. How you approach a peer, a manager, an executive—or even a direct report—should look very different. With peers, there’s usually more room for informality, but clarity and efficiency still matter. When speaking with your manager, context becomes even more important—they need enough information to make quick decisions without having to drag details out of you. And with executives, brevity is king. They don’t have the bandwidth for long explanations or back-and-forth messages. The faster you can give them the key point, the decision required, or the action needed, the more respect you earn.

 

The dynamic shifts again when you’re a manager communicating with your team. Something as simple as sending, “Can we chat?” to a direct report can create unnecessary stress. Without context, their mind may immediately jump to the worst-case scenario—Am I in trouble? Am I about to be fired?—when all you really wanted was a quick project update. Providing a short explanation, like “Can we chat for 5 minutes about the client presentation?” removes that anxiety and creates psychological safety. As a leader, this kind of clarity not only improves communication efficiency but also builds trust, which pays dividends in team morale and performance.

 

In spite of good intentions, many professionals fall into communication traps that waste time and damage credibility. In email, vague subject lines like “Quick Question” force recipients to open the message just to understand the context. On chat, sending multiple short messages instead of a single, well-structured one can feel like a flood of interruptions. In meetings, inviting too many people—or failing to set an agenda—leaves participants wondering why their time was taken. And perhaps the most common error of all: failing to tailor your message to your audience, whether that means overwhelming an executive with unnecessary detail or leaving a direct report anxious with too little context. These small mistakes add up, and over time, they shape how others perceive your professionalism.

 

Fortunately, strong communication etiquette isn’t complicated—it just requires a little intention. Start by leading with context: state what you need and why upfront, so the other person knows how to engage. Be concise, but complete; don’t make people chase you for missing details. Match the level of detail to your audience—big picture for executives, decision-ready context for managers, and clarity with psychological safety for subordinates. In email, write subject lines that preview the request, like “Need approval by Friday: Client Presentation Slides.” In chat, combine your greeting and your request in one message, so the other person can respond when they’re ready. And in meetings, only invite the people necessary and share an agenda in advance. These small practices send a powerful signal: you respect others’ time and attention, and that respect often comes back to you in the form of trust, influence, and opportunity.

 

Mastering communication etiquette may feel like a small thing, but it creates outsized benefits for your career. First, it builds a reputation for professionalism—people notice when you consistently respect their time and communicate clearly. Second, it increases your influence, because colleagues, managers, and executives are more likely to engage with and support someone who makes interactions smooth and productive. Third, it opens doors to leadership opportunities; when you demonstrate the ability to adapt your style across peers, managers, executives, and subordinates, you signal that you’re ready to operate at a higher level. And fourth, it reduces friction in your daily work, which means projects move faster, relationships are stronger, and you spend less time repairing misunderstandings. Over time, these advantages compound, setting you up not only for promotions but also for long-term success in any role.

 

To make this simple, here’s a quick set of do’s and don’ts you can keep in mind the next time you communicate at work:

Do	Why It Matters	Don’t	Impact of Mistake
Lead with context in chat/email	Gives clarity and saves time	Drop just “Hi” and wait	Creates confusion and frustration
Adjust detail to your audience	Shows awareness and respect	Use the same approach for peers, managers, and executives	Signals lack of professionalism
Use clear subject lines in email	Helps recipients prioritize	Send vague subjects like “Quick Question”	Wastes time, lowers urgency
Limit meeting invites & share agenda	Increases efficiency & focus	Invite everyone “just in case”	Wastes time, lowers credibility
Provide context to subordinates	Builds trust & reduces anxiety	Send cryptic messages like “Can we chat?”	Creates unnecessary stress

 

In the end, communication etiquette isn’t about following rigid rules—it’s about respecting the time, attention, and emotional energy of the people you work with. When you communicate clearly, efficiently, and with empathy, you build stronger relationships at every level of the organization. And while no one gets promoted just for writing great emails or sending thoughtful chat messages, those habits set you apart as someone who is professional, trustworthy, and ready for more responsibility. Start applying these best practices today, and you’ll not only make your coworkers’ lives easier—you’ll be paving the way for your own career growth.

 

If you’re thinking that your communication style might be holding you back—or if you’re ready to take the next step in building the skills that lead to promotions and bigger opportunities—I can help. Through my career coaching practice, I work with professionals at all stages to refine the everyday habits, strategies, and long-term plans that accelerate success. If you’d like to explore how coaching can give you a competitive edge, visit ManagingACareer.com and reach out through the contact form. Let’s make sure your next promotion isn’t left to chance.