Most Data Transformation Projects Fail: Here's how to do them right
Banking on Experience powered by BUSINESSNEXT
Release Date: 05/23/2023
Survival of the Data-Fittest: Win the Retention Race in Modern Banking
Banking on Experience powered by BUSINESSNEXT
What if the secret to member retention isn’t more data—but better use of it? In this live episode of Banking on Experience, we tackle one of the biggest challenges facing credit unions today: keeping Members engaged in an era of limitless options and vanishing loyalty. You’ll learn: Why 44% of new accounts go inactive within a year—and how to reverse it The high cost of fake personalization Real-world tactics that combine human connection and AI-powered insights How a Detroit Lions-themed CD campaign turned into a member engagement machine Why you don’t need a data warehouse to...
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Why Bank of Idaho Bet Big on Acquisition – A Candid Talk with CEO Jeff Newgard
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Bank of Idaho made headlines with its $245 million acquisition deal with Glacier Bancorp—a bold move at a time when community banks are battling rising regulatory pressure, digital disruption, and funding challenges. In this episode, Chairman, President & CEO Jeff Newgard shares: The key factors that drove the decision to sell The toughest leadership challenges during the transition How he approached cultural integration between two institutions The hard truths every community bank leader must face in today's fast-changing market Whether you're weighing an acquisition or simply...
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The Real-Time Payments Fraud Dilemma: Why Faster Transactions Mean Bigger Risks
Banking on Experience powered by BUSINESSNEXT
Real-time payments are revolutionizing how money moves—faster, easier, and more seamless than ever. But with speed comes risk. Fraudsters aren’t just small-time scammers anymore; they’re running sophisticated, AI-powered crime rings that target credit unions and community banks in real time. So, how do financial institutions fight back? In this episode of Banking on Experience, host Joshua Barclay sits down with Jeff Scott, VP of Fraud Tech Solutions at Q2, a fraud prevention expert on the front lines of the fight against real-time financial crime. Together, they reveal how credit...
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Turning Data into Dollars: Smarter Segmentation, Better Marketing for Banks & Credit Unions
Banking on Experience powered by BUSINESSNEXT
Banks and credit unions are sitting on a goldmine of data—so why aren’t they using it to drive real growth in their marketing motions? Too often, financial institutions collect massive amounts of customer insights but struggle to turn them into personalized marketing strategies that actually convert. The key isn’t just having data—it’s knowing how to use it. In this episode, we sit down with Phillip Bosley, Founder & CEO of Tactical Marketing Automation, to break down the roadblocks keeping banks and credit unions from leveraging their data effectively. We cover the following in...
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Why 44% of Accounts Go Inactive in Year One—and How to Fix It
Banking on Experience powered by BUSINESSNEXT
Did you know that nearly half of new accounts—44%—go inactive within the first year? That’s not just lost revenue—it’s a major threat to long-term growth for banks and credit unions. The culprit? A broken onboarding process. Too many financial institutions skip relationship-building and jump straight into cross-selling, leaving members and customers disengaged and more likely to churn. So what’s going wrong—and how can banks and credit unions turn things around? Our guest, Har Rai Khalsa, CEO & Cofounder of Swaystack, joins hosts Joshua Barclay and Andrew Piron to...
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The 2025 Marketing Playbook for Banks & Credit Union
Banking on Experience powered by BUSINESSNEXT
Marketing budgets are being slashed. Competition is fiercer than ever. Proving ROI? It’s an uphill battle. Are you ready to transform your marketing from a cost center into a growth engine? In this episode of Banking on Experience, we’re joined by James Robert Lay, CEO of the Digital Growth Institute and host of the Banking on Digital Growth podcast, boasting over 450 episodes of insider strategies. James reveals his proven playbook to help financial institutions unlock podcasting as a game-changing growth tool, defend their marketing budgets in tough times, and focus on the key areas that...
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Do You Really Own Your Digital Transformation?
Banking on Experience powered by BUSINESSNEXT
Digital transformation isn’t just a buzzword—it’s a survival strategy. But here’s the catch: 70-80% of digital transformation projects fail. Why? Because many credit unions and banks unknowingly rent their digital future from vendors, leaving them trapped by hidden fees, outdated systems, and lack of control. In this episode of Banking on Experience, we sit down with Dylan Shaver, Chief Revenue Officer at TreXis, to uncover the truth about digital transformation. Dylan shares why owning your digital infrastructure is the only way to truly innovate and how TreXis is...
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The Global Mission to Advance Credit Union Growth
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Credit unions are making waves not just locally, but globally! The need for people helping people extends far beyond U.S. borders, and we’re about to take you on a journey that will expand your understanding of just how impactful this movement is. In the latest episode of Banking on Experience, we had the pleasure of speaking with Mike Reuter, CEO of the Worldwide Foundation for Credit Unions. From supporting disaster recovery efforts to driving financial inclusion across the globe, Mike shares eye-opening stories and highlights how credit unions are helping communities...
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How Small Credit Unions Can Find Their Competitive Advantages
Banking on Experience powered by BUSINESSNEXT
Think small credit unions can't thrive in a post-pandemic economy? Think again. If you believe they can't be at the forefront of innovation, it's time to reconsider. In this episode, we're joined by Jed Meyer, CEO of St. Cloud Financial Credit Union, who is rewriting the playbook for small-to-midsize credit unions. Jed is challenging the status quo, growing, and innovating at a rapid pace—all while making no excuses and staying laser-focused on the core mission of the credit union movement: serving members and making a meaningful impact on the community. Get ready to dive deep into the...
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Navigating CDFI Changes: Shirley Senn’s Timely Advice
Banking on Experience powered by BUSINESSNEXT
Are you struggling with the complexities of getting crucial certifications and grants for your credit union? We’re excited to welcome Shirley Senn, Chief Consulting Officer for CU Strategic Planning, a key figure in the credit union movement. With a passion for saving small credit unions and serving the underserved, Shirley has dedicated her career to helping financial institutions thrive. In this episode, Shirley shares her deep insights and expert advice on navigating the intricate world of certifications and grants. With a tremendous amount of change in the CDFI space over the last...
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Here's an uncomfortable reality that our Credit Union comrades must grapple with: a whopping 84% of digital transformations fail, according to Forbes.
And this isn't just a Credit Union issue; it's an industry-wide epidemic, with every data point on the internet citing a two-thirds or higher failure rate.
What truly unnerves us about this staggering statistic is the impact it has on our Credit Union members. After all, they are the reason we exist, and they're relying on us to navigate these turbulent economic times.
We're not just talking about a failed project or wasted resources here. We're talking about failing to provide the timely and effective help our members desperately need. If we can't access our member data on-demand, and if we can't swiftly convert insights into action – how can we genuinely assist them? How can we live up to our promise to be their trusted financial partner?
In our latest episode of The Banking on Experience Podcast, we aren't dwelling on failure. Nope. Instead, we're flipping the script and discussing how Credit Unions can achieve successful digital transformation.
Why is this so crucial? Because our members' wellness is at stake, and the "too-big-to-fail" banks are waiting in the wings. And let's be honest, those guys have never offered me, or probably any of you, a decent rate on an auto loan.
Big promises require big firepower, and that's exactly what we're bringing to the latest podcast episode. We've invited two heavy hitters in the world of digital transformation, and they're here to show us how to get it right.
First, we have Jamie Jackson, CEO of Arkatechture, a data transformation company with a remarkable 100% successful implementation rate. They're not just any data company; they're also a CUSO that recently clinched the CUSO of the Year title at the 2023 NACUSO Event.
Then we have Nishant Rao, helming CRMNEXT North America, a financial CRM that has overseen four of the five largest successful CRM implementations worldwide and has a stunning record of zero customer churn. Talk about setting the bar high!
These industry veterans are not just talking the talk; they're walking the walk, and they are here to share their invaluable insights and proven strategies with us.
Get ready to learn how to do digital transformation, and data transformation, the right way.
Happy transformation, friends.