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AI Simplified: Real-world Tactics for transforming your financial workflow today

Banking on Experience powered by BUSINESSNEXT

Release Date: 11/28/2023

Why 44% of Accounts Go Inactive in Year One—and How to Fix It show art Why 44% of Accounts Go Inactive in Year One—and How to Fix It

Banking on Experience powered by BUSINESSNEXT

Did you know that nearly half of new accounts—44%—go inactive within the first year? That’s not just lost revenue—it’s a major threat to long-term growth for banks and credit unions. The culprit? A broken onboarding process.  Too many financial institutions skip relationship-building and jump straight into cross-selling, leaving members and customers disengaged and more likely to churn. So what’s going wrong—and how can banks and credit unions turn things around?  Our guest, Har Rai Khalsa, CEO & Cofounder of Swaystack, joins hosts Joshua Barclay and Andrew Piron to...

info_outline The 2025 Marketing Playbook for Banks & Credit Union show art The 2025 Marketing Playbook for Banks & Credit Union

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Marketing budgets are being slashed. Competition is fiercer than ever. Proving ROI? It’s an uphill battle. Are you ready to transform your marketing from a cost center into a growth engine? In this episode of Banking on Experience, we’re joined by James Robert Lay, CEO of the Digital Growth Institute and host of the Banking on Digital Growth podcast, boasting over 450 episodes of insider strategies. James reveals his proven playbook to help financial institutions unlock podcasting as a game-changing growth tool, defend their marketing budgets in tough times, and focus on the key areas that...

info_outline Do You Really Own Your Digital Transformation? show art Do You Really Own Your Digital Transformation?

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Digital transformation isn’t just a buzzword—it’s a survival strategy.  But here’s the catch: 70-80% of digital transformation projects fail.  Why? Because many credit unions and banks unknowingly rent their digital future from vendors, leaving them trapped by hidden fees, outdated systems, and lack of control. In this episode of Banking on Experience, we sit down with Dylan Shaver, Chief Revenue Officer at TreXis, to uncover the truth about digital transformation.  Dylan shares why owning your digital infrastructure is the only way to truly innovate and how TreXis is...

info_outline The Global Mission to Advance Credit Union Growth show art The Global Mission to Advance Credit Union Growth

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Credit unions are making waves not just locally, but globally!  The need for people helping people extends far beyond U.S. borders, and we’re about to take you on a journey that will expand your understanding of just how impactful this movement is. In the latest episode of Banking on Experience, we had the pleasure of speaking with Mike Reuter, CEO of the Worldwide Foundation for Credit Unions.  From supporting disaster recovery efforts to driving financial inclusion across the globe, Mike shares eye-opening stories and highlights how credit unions are helping communities...

info_outline How Small Credit Unions Can Find Their Competitive Advantages show art How Small Credit Unions Can Find Their Competitive Advantages

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Think small credit unions can't thrive in a post-pandemic economy? Think again. If you believe they can't be at the forefront of innovation, it's time to reconsider. In this episode, we're joined by Jed Meyer, CEO of St. Cloud Financial Credit Union, who is rewriting the playbook for small-to-midsize credit unions.  Jed is challenging the status quo, growing, and innovating at a rapid pace—all while making no excuses and staying laser-focused on the core mission of the credit union movement: serving members and making a meaningful impact on the community. Get ready to dive deep into the...

info_outline Navigating CDFI Changes: Shirley Senn’s Timely Advice show art Navigating CDFI Changes: Shirley Senn’s Timely Advice

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Are you struggling with the complexities of getting crucial certifications and grants for your credit union?  We’re excited to welcome Shirley Senn, Chief Consulting Officer for CU Strategic Planning, a key figure in the credit union movement. With a passion for saving small credit unions and serving the underserved, Shirley has dedicated her career to helping financial institutions thrive. In this episode, Shirley shares her deep insights and expert advice on navigating the intricate world of certifications and grants. With a tremendous amount of change in the CDFI space over the last...

info_outline Tackling Healthcare Costs: CU Healthcare PayCard & VyStar Credit Union show art Tackling Healthcare Costs: CU Healthcare PayCard & VyStar Credit Union

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Healthcare costs are skyrocketing, and the pandemic has intensified both mental and physical health crises. Traditional healthcare plans often fall short, leaving many to endure high-interest loans or forgo essential treatments. In this crucial episode of Banking on Experience, we explore how innovative fintech solutions and credit union collaboration are stepping in to address these challenges. Join us as we interview Paul Clampitt, Principal at CU Healthcare PayCard, and Kris Carerra, SVP at VyStar Credit Union. They share insights into CU Healthcare PayCard, a groundbreaking approach...

info_outline Leveraging AI for Credit Union and Banking Growth: More Than ChatGPT show art Leveraging AI for Credit Union and Banking Growth: More Than ChatGPT

Banking on Experience powered by BUSINESSNEXT

Ever feel like AI is just a buzzword? This episode is where the rubber meets the road. We’re diving into how AI can elevate your bank or credit union by growing your member base and deepening your existing relationships. Get ready for a no-nonsense AI breakdown with real-world applications that could up-level your approach to growth. Our guest today is Mitch Rutledge, CEO and Co-Founder of Vertice AI. Mitch breaks down the essentials of new member acquisition and expanding share of wallet, providing a clear blueprint for leveraging AI to achieve these goals. This discussion isn’t just...

info_outline High Finance: How Credit Unions Can Lead the Cannabis Banking Charge show art High Finance: How Credit Unions Can Lead the Cannabis Banking Charge

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In this episode, we dive into the rapidly expanding world of cannabis banking—a sector buzzing with opportunity yet tangled in regulatory constraints. Despite the broad legalization across states, federal hesitancy leaves many entrepreneurs in the cannabis industry struggling to find financial footing, caught in a limbo of being either unbanked or underbanked. Enter the vanguard of the Credit Union Industry, who are not just observing from the sidelines but actively stepping in to bridge this glaring gap. Join us for an enlightening discussion with two trailblazers leading the charge....

info_outline Overcoming Core Challenges: How Credit Unions & Banks can innovate despite their Legacy Systems show art Overcoming Core Challenges: How Credit Unions & Banks can innovate despite their Legacy Systems

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Is legacy technology stifling innovation at your bank or credit union? In this transformative episode of the Banking on Experience Podcast, we delve into the heart of technological stagnation that plagues many financial institutions. Join us as we engage with the minds behind Janusea, the company at the forefront of breaking down the barriers imposed by outdated core systems. Kyle Stutzman, CEO and Co-founder of Janusea, along with Masako Long, VP of Sales, share their expert insights and the visionary blueprint they’ve developed to revolutionize the financial technology landscape....

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Are you ready to see what artificial intelligence can really do for your Credit Union or Community Bank, beyond the buzzwords and the hype?

Forget the jargon and the tech-speak; this episode is tailored for Credit Union and Community Bank professionals who want to harness the power of AI without getting bogged down by complexities.

We're cutting through the noise to focus on what AI really means for you, the backbone of our local financial institutions, and the communities you serve. It's time to uncover the practical implications of AI and explore how these breakthroughs can enhance your operational efficiency and service delivery.

You don't need a tech background to get the most out of this conversation. All you need is to tune in as we break down the opportunities that AI is bringing to your doorstep. Whether you're looking to streamline processes, enhance customer experience, or leverage data like a pro, this episode is your playbook for the digital age.

And who better to guide us through this journey than Rich Edwards, CEO of Mindspan Systems? With his extensive background in software for financial institutions and a pivotal role in developing IBM's Watson — the AI that became a household name after its victory on Jeopardy! — Rich offers unparalleled insights. He’s here to explain why the current landscape is an unprecedented opportunity for Credit Unions and Community Banks to leverage AI's potential.

Don't miss out on the chance to elevate your professional game. Tune in to "AI Simplified" and be part of the transformation that's reshaping the future of finance, one insight at a time.