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The ongoing case of Quincecare and APP fraud

All Eyes on FIs

Release Date: 09/20/2023

AI for regulated firms - discussion with Starr Companies show art AI for regulated firms - discussion with Starr Companies

All Eyes on FIs

Much of AI’s potential has yet to be imagined. But already we are seeing how it can: increase efficiency and productivity, enhance customer and employee experience, improve analytics and aid innovation. However, it’s no secret that AI has potential to be maliciously used to disrupt business. Assem Marat, Senior FI Underwriter at Starr Companies joins Trenton McNnee, Fintech Industry Leader, FINEX Financial Institutions, GB to discuss AI and it’s impact on financial institutions.

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Commercial D&O and Financial Institutions: What are the differences in cover? show art Commercial D&O and Financial Institutions: What are the differences in cover?

All Eyes on FIs

When corporates on the one hand and financial institutions (FIs) on the other, seek D&O liability cover they enter different insurance markets. This means that even if their broker approaches the same insurer or syndicate, they will deal with different underwriting teams who will negotiate policies with different terms and different rates.  Join the discussion where John Orr, D&O liability product leader NA and Angus Duncan, Global D&O coverage specialist based in London, unpick those differences. 

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Asset Managers: Highlighting the gaps between perceived and actual operational risks show art Asset Managers: Highlighting the gaps between perceived and actual operational risks

All Eyes on FIs

Join our discussion on the key operational risk trends within the asset management industry. The host and guests from our Financial Institutions, Operational Risk Solutions and, Clients Insights & Analysis teams take you through the perception of risk from speaking to clients compared to the information and data our proprietary database can provide. The aim in episode five of All Eyes on FIs is to highlight the gaps and identify areas of alignment between the data and the people.

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Be ready, be resilient – the opportunities and threats of AI show art Be ready, be resilient – the opportunities and threats of AI

All Eyes on FIs

AI isn’t new, it has been used to assist us for a long time. So, what has changed? We now deal with the idea of machine learning and being able to predict future outcomes. Businesses, in this case Financial Institutions (FIs) are using the output from these machines to make decisions.  For episode four of All Eyes on FIs the team have dedicated this discussion to cyber awareness month. The team discuss the opportunities and threats that we face today as AI rapidly evolves.  Benefits of AI for FIs include:  -    Customer behaviour analysis: Helping FIs to identify...

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Navigating the FI insurance market – an interview with Inigo Insurance show art Navigating the FI insurance market – an interview with Inigo Insurance

All Eyes on FIs

In our third episode of All Eyes on FIs, WTW Financial Institutions broker, Trenton McNee, based in London, interviews Adam Brown, a Senior Underwriter from the Financial Institutions team at Inigo Insurance also based in London, where they explore the current market conditions for global financial institutions. Trenton and Adam highlight the lasting effects of COVID-19 and they also discuss other turbulent events that are happening across the globe and how the insurance industry is reacting to this turbulent environment. Join us for a chat and tune in now.

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Digital Assets – An evolving insurance landscape show art Digital Assets – An evolving insurance landscape

All Eyes on FIs

In our second episode of All Eyes on FIs we discuss digital assets and how the insurance market is responding to client needs. Caroline Sawyer, Director in our Financial Institutions (FI) team asks our speakers Craig Glendinning (also in our FI team in GB) and Miguel Cano, our digital assets lead in our US FI practice to give examples of the requests that the financial institutions team have seen from clients, the current state of the insurance market and how the insurance market is adapting and providing solutions in this evolving space. Also in this episode we offer both a UK market...

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The ongoing case of Quincecare and APP fraud show art The ongoing case of Quincecare and APP fraud

All Eyes on FIs

You may be familiar with the ‘Hey Mum’ WhatsApp fraud where scammers prey on parents, posing as their children who have lost their phones and as a result need some money to cover the costs of their lost belongings. This is an example of an authorized push payment fraud which happens when a person or a business is tricked into sending some money to a fraudster who's posing as a genuine payee. In this episode we discuss the Quincecare Duty (derived from Barclays Bank Plc v Quincecare) which is a duty for the financial institution to protect its customer from itself where circumstances are...

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More Episodes

You may be familiar with the ‘Hey Mum’ WhatsApp fraud where scammers prey on parents, posing as their children who have lost their phones and as a result need some money to cover the costs of their lost belongings. This is an example of an authorized push payment fraud which happens when a person or a business is tricked into sending some money to a fraudster who's posing as a genuine payee.

In this episode we discuss the Quincecare Duty (derived from Barclays Bank Plc v Quincecare) which is a duty for the financial institution to protect its customer from itself where circumstances are such as to put the bank on reasonable inquiry that there may be fraud on the account.

WTW Claims Advocates, Kelly Willcox and Krysta Prestney discuss the Duty along with Julie Baker, Banking Industry Practice Leader in this episode.