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Stopping the 5:00 PM Response

All Things Internal Audit

Release Date: 04/08/2025

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The Institute of Internal Auditors Presents: All Things Internal Audit

In this episode, Mike Levy speaks with Adam Neifach about the challenges of late audit responses — what they call the “dreaded 5:00 p.m. response.” They discuss why audit clients delay engagement, how to foster collaboration, and practical strategies for improving responsiveness. 

Host:
Mike Levy, CIA, CRMA, CISA, CEO and managing principal, Cherry Hill Advisory  

Guests:

Adam Neifach, CIA, CPA, CISA, senior manager of Internal Audit, Frontier Airlines

Key Points: 

  • Introduction [00:00-00:43]
  • The 5:00 PM Response [00:44-02:28]
    • Explanation of the "5:00 PM response" and its impact on audit processes.
    • Discussion on why audit clients delay engagement.
  • Challenges and Causes [02:29-03:36]
    • Adam Neifach shares his experiences with late responses and the challenges they pose.
    • Exploration of potential reasons behind delayed responses, including inefficiencies and reluctance.
  • Building Relationships [03:37-05:32]
    • Importance of building relationships with audit clients to improve responsiveness.
    • Strategies for fostering collaboration and understanding client perspectives.
  • Proactive Communication [05:33-07:03]
    • The role of proactive communication in preventing late responses.
    • Techniques for maintaining open and constant communication throughout the audit process.
  • Real-world Tactics [07:04-09:35]
    • Adam Neifach shares real-world tactics from his own experience.
    • Practical strategies for encouraging earlier engagement and ensuring smoother audits.
  • Cultural and Generational Differences [09:36-11:08]
    • How cultural and generational differences impact audit responses.
    • Adapting communication styles to different stakeholders.
  • Tactical Solutions [11:09-13:08]
    • Specific tactics for dealing with delayed responses, including setting up pre-deadline meetings.
    • Importance of addressing resource constraints and understanding client workloads.
  • Escalation and Management [13:09-15:11]
    • When and how to escalate issues to management without damaging relationships.
    • Balancing the need for timely responses with maintaining positive client relationships.
  • Final Thoughts [15:12-17:57]
    • Final advice for auditors on improving audit response times and fostering collaboration.

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