Loyalty in Asia-Pacific: Insights from Loyalty Summit Hong Kong
Loyalty Leaders Podcast
In this episode of the Loyalty Leaders Podcast, David Feldman discusses insights from the recent Loyalty Summit in Hong Kong with Mark Ross-Smith and Nik Laming. They explore the unique dynamics of loyalty programs in the Asia Pacific region, the challenges of revenue management versus loyalty, and the importance of customer experience. The conversation also touches on aspirational redemptions, marketing strategies, and the role of technology within loyalty programs.
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Unlocking the secrets of Casino Loyalty
Loyalty Leaders Podcast
In this episode of the Loyalty Leaders Podcast, David Feldman discusses the intricacies of casino loyalty programs with guests Michael Trager and Josh Duffy. They explore the role of hosts, the concept of theoretical loss, and how casual visitors can still benefit from loyalty programs. The conversation highlights the importance of transparency in offers and the friction points that can deter customer engagement
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'Alaska Airlines' Atmos Rewards: A New Era
Loyalty Leaders Podcast
In this episode of the Loyalty Leaders Podcast, David Feldman speaks with Gary Leff about the recent changes to Alaska Airlines' loyalty program, Atmos Rewards, following its merger with Hawaiian Airlines. They discuss the evolution of loyalty programs, the importance of customer trust, and how Alaska Airlines has maintained a strong reputation among its customers.
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From Legacy to Leadership: The Evolution of Loyalty in Airlines with LPS & AWS
Loyalty Leaders Podcast
In this conversation, David Feldman discusses the challenges and advancements in loyalty technology with Christian Gerlich from Loyalty Partner Solutions and Massimo Morin from AWS. They explore the pain points of legacy systems in loyalty programs, the shift towards cloud solutions, and the operational advantages of modern platforms like LPS FLITE. The discussion also highlights real-world migration examples, particularly with Alaska Airlines, and the future of loyalty technology, including the integration of AI.
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Unlocking the Value of Loyalty Programs
Loyalty Leaders Podcast
In this episode of the Loyalty Leaders Podcast, David Feldman and Len Llaguno discuss the often misunderstood financial aspects of loyalty programs. They explore the misconceptions surrounding loyalty as a cost center, the importance of proving and improving ROI, and the role of actuaries in loyalty management.
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Elevating Guest Experience in Hospitality
Loyalty Leaders Podcast
In this episode of the Loyalty Leaders Podcast, David Feldman speaks with Caitlin Wildenstein, Director of Loyalty at AKA Hotels, about the importance of emotional engagement in hospitality, the unique approach of AKA Hotels in providing personalized guest experiences, and the challenges and opportunities of running a boutique hotel loyalty program. They discuss the significance of building loyalty beyond transactions, insights on member retention, operational agility, and future trends in loyalty programs, particularly focusing on wellness and experiential offerings.
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Unlocking Loyalty: The Emotional Connection
Loyalty Leaders Podcast
In this episode of the Loyalty Leaders Podcast, David Feldman and Mark Ross-Smith discuss the evolution of loyalty programs, focusing on the differences between transactional and emotional loyalty. They explore how regional differences impact consumer behavior, particularly in the hospitality and airline industries. The conversation highlights the challenges loyalty programs face in retaining members and the strategies that can enhance engagement and emotional connections with consumers.
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Announcing Loyalty Summit Asia-Pacific
Loyalty Leaders Podcast
In this episode, David Feldman and Nik Laming discuss the upcoming Loyalty Summit Asia Pacific, highlighting the regional differences in loyalty programs compared to the Americas and Europe. They explore the balance between transactional and emotional loyalty, the impact of technology on loyalty programs, and the concept of lifestyle programs. The conversation also touches on the challenges and dynamics of coalition programs and partnerships in the loyalty landscape.
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Nordic Hotels and Airline Loyalty
Loyalty Leaders Podcast
On Episode 61 of the Loyalty Leaders Podcast, Tommy Danielsen chats with Christian Kamhaugabout the evolving landscape of the Nordic hospitality and airline industries. They delve into the significance of breakfast in Nordic hotels, the recent changes in SAS's ownership and strategy, and the introduction of new aircraft to enhance SAS's operations. The conversation highlights the competitive advantages and challenges faced by hotels and airlines in the region, as well as the implications for customer experience and loyalty programs.
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From Boring to Brilliant: How Neoday is Reinventing Loyalty with Gamification and Psychology
Loyalty Leaders Podcast
On Episode 60 of the Loyalty Leaders Podcast, Nik Laming chats with Kim van der Zande, CCO of Neoday, at Loyalty Summit London. They explore how Neoday is using psychology, gamification, and AI to drive short-term R.O.I. and long-term engagement, transforming loyalty into a powerful revenue engine. Kim also shares how AI and machine learning are enabling individualized challenges that stretch customer behavior without relying on broad segments.
info_outlineIn Episode 25, Loyalty Summit Global Chair David Feldman chats with Len Llaguno from Kyros about actuarial science and how loyalty program managers can use detailed redemption and member behavior data to drive incremental revenue and increase ROI from promotional campaigns.