British Airways Program Changes – Has BA Overplayed Their Hand?
Release Date: 01/10/2025
Loyalty Summit London
Loyalty Leaders Podcast
In Episode 52, Global Chair of Loyalty Summit David Feldman sits down with Chair of Loyalty Summit EMEA, Harald Deprosse, to chat about the agenda for the upcoming Loyalty Summit in London.
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U.S. Airline Loyalty & AKA Hotels
Loyalty Leaders Podcast
In Episode 51, Global Chair of Loyalty Summit, David Feldman, caught up with Brian Sumersfrom The Airline Observer to talk U.S. Airline Loyalty. And Dave Andreadakis chatted with Caitlin Wildenstein from AKA Hotels & Residences about how AKA leverages loyalty with their guests.
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Loyalty Leaders: What does Loyalty Mean?
Loyalty Leaders Podcast
In Episode 50, Guest hosts Phil Rubin and Dave Andreadakis caught up with Claudia Infante from Margaritaville and Allison Ferguson from Honda at the Loyalty Summit CXM in Los Angeles, to chat about what Loyalty means to them and their customers.
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Stockholm Re-Cap and Executive Interview: Shyam Shah
Loyalty Leaders Podcast
In Episode 49, Guest host Dave Andreadakis caught up with Charlie Hills to talk all things loyalty from Loyalty Summit CXM in Stockholm, and and got a chance to sit down with Shyam Shah from Loyalty Juggernaut
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Scandinavian Loyalty
Loyalty Leaders Podcast
In Episode 48, Founder of Loyalty Summit Tommy Danielsen talks Scandinavian Loyalty with Håvard Hovdahl from Strawberry, and Kristian Marthinsen from Oculus, at the recent Loyalty Summit CXM in Stockholm.
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MEGA Episode: Southwest Airlines – Part 2
Loyalty Leaders Podcast
In Episode 47, Global Chair of Loyalty Summit David Feldman chats with Henry Harteveldt, Travel Industry Analyst and President of Atmosphere Research Group, about the new changes at Southwest Airlines and what it means from the industry perspective.
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MEGA Episode: Southwest Airlines – Part 1
Loyalty Leaders Podcast
In Episode 46, Global Chair of Loyalty Summit David Feldman chats with Gary Leff, Author of View From The Wing, about the new changes at Southwest Airlines and what it means for both the airline and frequent flyers.
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How to improve CLV and Loyalty in the Emerging Cannabis Market
Loyalty Leaders Podcast
In Episode 45, Guest Host Dave Andreadakis, Chief Growth Officer at Bluewater, caught up with Joe Hodas from Wana Brands, and Len Llaguno from Kyros, at the recent Loyalty Summit CXM in Los Angeles. First up Dave and Joe discuss how the emerging cannabis industry is approaching customer loyalty.
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Bringing Loyalty to Life
Loyalty Leaders Podcast
In Episode 44, Guest Host Marc Berman, CEO and Managing Partner at The Mallett Group, chats with Jodi Rausch, Managing Director at Concentrix Catalyst. Dave Andreadakis from Bluewater then chats with Roger Williams from Marigold, about the impact AI will have on loyalty operations. First up – Marc and Jodi discuss how to work with brands to bring loyalty to life.
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Loyalty Propositions Across Brands
Loyalty Leaders Podcast
In Episode 43, Guest Host Lars Holmquist, Managing Partner at The Mallett Group, chats with Pam Piligian, Chief Marketing Officer at Navy Federal Credit Union, and Dave Canty, Head of Loyalty at Bilt, at the recent Loyalty Summit CXM in Los Angeles. First up – Lars and Pam discuss how Navy Federal is implementing a loyalty proposition without points. Then Lars chats with Dave about how Bilt is engaging with members across home and community.
info_outlineIn Episode 38, Loyalty Summit Global Chair David Feldman chats with editor of Head for Points, Rob Burgess, about the changes to status qualification with British Airways.