How We Build And Design Care Homes With Optimum Experiences For Residents And Staff

This episode of the Care CEO Success Stories podcast discusses how care providers can design homes that are optimised for both residents and staff.

 My guest is Avnish Goyal, chair of Hallmark Care, which was founded 27 years ago and operates 20 homes across England.

Avnish is also CEO of Savista Developments and Santhem Residences, a retirement living venture in Sheffield.

 Committed to delivering outstanding relationship-centred care in luxury care homes, Avnish is also at various stages of planning for sites in Brentwood, Ingatestone, Billericay, and Bromley with more high-quality sites of one to three acres being sought.

 In this episode Avnish discusses his own journey from accountant to the care sector, and also shares secrets to how you can build your own care provider through making a positive difference to residents with innovative designs and high-quality facilities as well as a commitment to staff development through training and strong processes, including: 

•     The importance of building a quality team, implementing strong systems and processes, and providing the right equipment for delivering great care.

•     The recruitment process at Hallmark Care Homes being values-based, and how they offer a strong induction to ensure staff are well-prepared.

•     How the company has introduced a real living wage for all its care homes. 

•     How Avnish addressed retention and recruitment difficulties by supporting staff with a cost of living crisis support fund and bonuses during COVID.

•     The importance of placing a strong emphasis on training and development, including dementia programs and leadership training.

•     How the company organises empowerment days to connect team members with the ownership and reinforce family values.

•     Avnish also shares insights into building new care homes with innovative designs, spacious rooms, and en-suite facilities. 

•     The way they have focused on creating dementia communities that don't feel institutional and are visually appealing.

•     How food quality and presentation are essential for resident satisfaction, and they hire trained chefs.

•     Avnish also highlights the Championing Social Care initiative, which aims to celebrate and enhance social care and raise funds for charity.