#254 Winning Inside to Win Outside: The EX-CX Connection with Francesca Di Meglio
Business Transformation Pitch with The CX Goalkeeper
Release Date: 08/17/2025
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Business Transformation Pitch with The CX Goalkeeper
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Business Transformation Pitch with The CX Goalkeeper
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Business Transformation Pitch with The CX Goalkeeper
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Business Transformation Pitch with The CX Goalkeeper
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Business Transformation Pitch with The CX Goalkeeper
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Business Transformation Pitch with The CX Goalkeeper
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Business Transformation Pitch with The CX Goalkeeper
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Business Transformation Pitch with The CX Goalkeeper
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info_outlineHow do you build customer experience (CX) that truly matters? Start by winning inside—through employee experience (EX). In this episode, Francesca Di Meglio reveals how human connections, trust, and empathy fuel transformation in both HR and CX. It’s a masterclass in real leadership in the age of AI.
The Top 3 Key Learnings
1. EX is the foundation of CX — Happy, trusted employees create better customer outcomes. The inside always reflects outside.
2. Trust and flexibility drive performance — Remote work isn’t the enemy. When employees feel trusted and supported, they deliver more.
3. Relationships are your new currency — In a world shaped by AI, human connection is what sets you apart.
About Francesca Di Meglio
Francesca Di Meglio is a veteran writer, reporter and editor. Currently, she is the editor of HR Exchange Network and CX Network and a producer at PEX Network, all part of IQPC Digital. In 2024, she won the Innovator of the Year award from IQPC Digital for her work in building community roundtable and breakout sessions. Earlier in her career, for nearly a decade, she worked for the award-winning business schools rankings team at Bloomberg Businessweek. She has written the book Fun with the Family New Jersey (Globe Pequot Press, 2012).
Resources
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Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/
About Gregorio Uglioni:
Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions
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