The future of loyalty in banking: How customers vote with their wallets
Branching Out: A Retail Banking Podcast Series
In this episode of Branching Out, host Bill Dworsky and guests Ramya Murali and Deirdre O’Connell explore retail banking customer loyalty. Ramya defines loyalty as a mutually beneficial relationship, while Deirdre emphasizes formal programs ("big L" loyalty) and broader engagement ("little L" loyalty). Insights from a consumer loyalty survey highlight the importance of exclusive partner experiences and Gen Z's preferences, and how this generation is shaping the future of loyalty programs. The discussion underscores the need for agile, personalized loyalty programs and the role of...
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Evolving Partnerships in Retail Banking: Co-opetition in the Financial Ecosystem
Branching Out: A Retail Banking Podcast Series
Consumers are quickly wising up to the fact that they don't necessarily need a brick-and-mortar retail bank. Discover how fintech organizations and traditional banks are identifying innovative approaches to distinguish themselves while continuing to collaborate effectively.
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Retail and transaction banking: Moving money for customers large and small
Branching Out: A Retail Banking Podcast Series
Greg Murray sits down with hosts Kristin Korzekwa and Bill Dworsky to discuss how banks can expand on their business strategy to find success in the future of transaction banking.
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Retail Banking Credit & Analytics: Evolving Trends at the Edge
Branching Out: A Retail Banking Podcast Series
Dave Wasik, Partner at 2nd Order Solutions, joins our hosts, Kristin Korzekwa and Bill Dworsky to discuss credit risk, loans, advancing customer experiences, and more. In 2024, we already see trends of struggle within credit for students, along with homeowners as well and this is due to elevated interest rates that slow traditional processes. Importance of advanced analytics and digital collections have also been important in the credit space in 2024, and banks should look to expand on strategy to be successful in these areas.
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What a year for Retail Banking
Branching Out: A Retail Banking Podcast Series
Michelle Gauchat, US head of banking and capital markets consulting at Deloitte, joins hosts Kristin Korzekwa and Bill Dworsky to discuss how 2023 has shaped retail banking strategy. Gauchat also talks about the importance of deposits and AI, challenges facing small businesses, and improving customer banking experiences. This episode explores retail banking trends, digital transformation in banking, and changes we can expect for payments and deposits in 2024.
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Banking in the Cloud: How Tech Platforms Continue to Evolve
Branching Out: A Retail Banking Podcast Series
Law Helie, General Manager of Consumer Banking at nCino, joins Deloitte’s Kristin Korzekwa and Bill Dworsky to discuss consumer centered banking approaches. In this episode, we are provided with insights on how to provide more personalized customer experiences, especially when dealing with transactions such as consumer lending. Change management found when utilizing banking technologies have been driving business transformation in modern banking, and the new generation of AI capabilities will seemingly continue to enhance these experiences.
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Colleagues, Customers, and Community: Earning the Relationship in Retail Banking
Branching Out: A Retail Banking Podcast Series
In this episode, Kristin and Bill are joined by Paul Dilda, Head of Deposits, Segments and Consumer Strategy for US P&BB at BMO Harris Bank to share insights on how to deliver enhanced customer experiences and helping customers achieve real financial progress.
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Everyday Impact: Community Banking Stays Strong
Branching Out: A Retail Banking Podcast Series
In this episode, Kristin and Bill are joined by Emily Abbas, Chief Consumer Banking and Marketing Officer at Bankers Trust as they discuss new approaches for cultivating community through banking efforts and banking initiatives.
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About Branching Out
Branching Out: A Retail Banking Podcast Series
Join us as we dive into conversations with financial services leaders from across the industry in a podcast series from Deloitte’s retail banking practice.
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Winning the Customer Relationship: Banking Across Channels
Branching Out: A Retail Banking Podcast Series
In this episode, we discuss customer experiences, the impact of technology in digital banking, and modern marketing in banking. Host Kristin Korzekwa, managing director at Deloitte Consulting LLP, is joined by Liz Wolverton, head of consumer banking and brand experience at Synovus, and Bill Dworsky, senior manager, Deloitte Consulting LLP.
info_outlineJoin us as we dive into conversations with financial services leaders from across the industry in a podcast series from Deloitte’s retail banking practice.