Interview with Jon Ostenson, CEO of FranBridge Consulting
Best of the Best in Franchising
Release Date: 09/18/2025
Interview with Jon Ostenson, CEO of FranBridge Consulting
Best of the Best in Franchising
In this episode, I talk with Jon Ostenson, who is the CEO of FranBridge Consulting, on his remarkable career as one of the top 1% of franchise consultants in the United States. He is a frequent contributor on the topic of "non-food franchising" for outlets such as Inc., Forbes, The Franchise Journal and Franchise Connect. Jon is a multi-brand franchisee and is grateful to have strong operators leading his ventures. As a result, he is able to commit over 90% of his time to serving as CEO of FranBridge Consulting where he helps others achieve their own dreams of freedom and wealth generation...
info_outline
Interview with Caty Witt, a Multi-Unit PostNet Franchise Owner in Arizona and California
Best of the Best in Franchising
In this episode, I talk with Caty Witt, who is a multi-unit PostNet franchise owner in Arizona and California. Caty shares her story, how she got started and how she started scaling into multiple stores. She also shares lessons she has learned from scaling her business, working with others to review and enhance performance, and what she's most excited about as she continues to scale her business.
info_outline
Interview with Jason Wong of Studio Pilates International in Williamsburg, Brooklyn, New York
Best of the Best in Franchising
In this episode, I talk with Jason Wong, who with his wife Wati started a Studio Pilates International franchise in Williamsburg, Brooklyn, New York. Wati comes from the corporate world as a management consultant in banking and Jason spent the last two decades building and operating businesses in the hospitality and wellness industries across New York. They decided to open their studio after Wati discovered Studio Pilates during the pandemic and became deeply committed to the method. Pilates helped her feel stronger, more balanced, and energized—physically and...
info_outline
Interview with Steve Buors, CEO and Co-Founder of Reshift Media
Best of the Best in Franchising
In this episode, I talk with Steve Buors about how he and his partner got into franchising and started providing digital marketing services with Reshift Media to franchisors and franchisees. Steve shares lessons he has learned in his business about marketing and promotion, the impact AI is already having on marketing for franchising today, and what he and his team are most excited about in the future of digital media.
info_outline
Interview with Cathy Trlica and Lara Harris of Caring Senior Service in New Braunfels, Texas
Best of the Best in Franchising
In this episode, I talk with Cathy Trlica and Lara Harris, a mother / daughter team that own a Caring Senior Service Franchise in New Braunfels, Texas. They share their story, how they chose the Caring Senior Service franchise, how they have scaled and grown their business, secrets to leadership, retention, and getting great referrals from clients, and what they're most excited about in the year ahead for their business.
info_outline
Interview with Rich Schepler and TJ Chillot of AlphaGraphics in Charlotte, North Carolina
Best of the Best in Franchising
In this episode, I talk with Rich Schepler who started his AlphaGraphics franchise in December of 2015 and TJ Chillot, who is his Client Relationship Manager. Rich shares his story about how he went from working for a big commercial printer in Rochester, New York to moving to Charlotte, North Carolina and acquiring an AlphaGraphics franchise. He shares why he made the decision to start a franchise, his philosophy on leadership and coaching to support his employees, how they get referrals, the key elements to casting vision for a team, and why he wants to be easy to do business with in every...
info_outline
Interview with Rachel Leuck of Gotcha Covered with Five Star Franchising in Sugarland, Texas
Best of the Best in Franchising
In this episode, I talk with Rachel Leuck of Gotcha Covered in Sugarland, Texas. Rachel shares her story of how she and her brother got into franchising and why they selected the Gotcha Covered franchise, lessons she has learned about scaling and retaining great independent contractors to help her build the business, awards that she has won, and why she is so excited about the future with Gotcha Covered and Five Star Franchising.
info_outline
Interview with Matt Drescher of The Grout Medic and Kitchen Wise Closet Wise Franchises with Premium Service Brands in Minneapolis, Minnesota
Best of the Best in Franchising
In this episode, we talk with Matt Drescher, who recently opened The Grout Medic franchise to their existing Kitchen Wise Closet Wise franchise with Premium Service Brands in January of 2025. Matt shares how he and his family got started in the original business, the benefits that he has found with stacking on another brand to their business, how Premium Service Brands has supported and helped them grow the business, how other franchise locations collaborate and have helped him launch a new brand, and additional stories about how they have given back to their community and offered additional...
info_outline
Interview with Rich Marzan of House Doctors with Premium Service Brands in McLean, Virginia
Best of the Best in Franchising
In this episode, we talk with Rich Marzan, who owns a House Doctors franchise with Premium Service Brands in McLean, Virginia. Rich shares his story about how he started his House Doctors franchise after twenty-seven years of service in the Army, lessons he has learned about retention and management of great team members, how he has scaled his business, lessons he has learned from growing an impressive operation, and what he is most excited about now that he has been in the business for ten years.
info_outline
Interview with Pete Throndson, Franchise Owner of Wonderly Lights and CertaPro Painting in Red Bank, New Jersey
Best of the Best in Franchising
In this episode, I talk with Pete Throndson, who is a franchise owner of Wonderly Lights and CertaPro Painting in Red Bank, New Jersey. Pete shares his story about how he got into franchising, lessons he has learned about employee retention and growth, what he likes most about adding the Wonderly Lights franchise to his existing franchise operations, and his outlook for the future with his franchise operations.
info_outlineIn this episode, I talk with Jon Ostenson, who is the CEO of FranBridge Consulting, on his remarkable career as one of the top 1% of franchise consultants in the United States. He is a frequent contributor on the topic of "non-food franchising" for outlets such as Inc., Forbes, The Franchise Journal and Franchise Connect. Jon is a multi-brand franchisee and is grateful to have strong operators leading his ventures. As a result, he is able to commit over 90% of his time to serving as CEO of FranBridge Consulting where he helps others achieve their own dreams of freedom and wealth generation through business ownership.
Prior to FranBridge, Jon served as the President of ShelfGenie, a national franchise system with 200 locations. Before moving to ShelfGenie, Jon invested fifteen years in the corporate world, including a long tenure as Vice President of Sales for Carter's Inc., responsible for over $350 million in annual sales. Jon began his career as a consultant with Accenture, often working internationally on behalf of his clients. Jon is on the Board of Directors for the Entrepreneurs Organization (EO) and has BBA and MBA degrees from the University of Georgia. Jon lives in Atlanta where he and his wife have three children and are very active in the community.
Jon talks about the process he takes people through to find out which franchise is the right one for them to start, how his book Non-Food Franchising educates people on his process and actually helps his clients find the right business sooner. He also shares the hot new opportunities that he sees that franchise candidates should consider, the big five of the best franchise brands, red flags that candidates should be aware of, and stories and lessons from his extensive career as one of the best of the best in franchising.