How Introversion Impacts Customer Experience with Jennifer L. Fitzpatrick, CSP
Release Date: 05/27/2025
Reflecting on Season 3 with Bill Kahnweiler: Lessons, Laughs, and Long Views
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In the season finale of Introvert Ally, Jennifer Kahnweiler welcomes back her favorite recurring guest—and husband—Dr. Bill Kahnweiler, to reflect on the standout themes from an especially rich and extended third season. With 14 insightful episodes featuring a wide array of introverted leaders and allies, Jennifer and Bill deeply dive into the key takeaways and personal reflections that emerged. Bill, the self-proclaimed “resident introvert,” listened to each episode and distilled five thoughtful themes that surfaced across conversations: 🔹 Push Outside Your Comfort Zone – Many...
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Gather Testimonials As a Self-Promotion Strategy for Introverts with Tricia Molloy
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This week's episode features Jennifer’s dear friend and colleague, Tricia Molloy. With over 2,000 testimonials written, Tricia has developed a proven framework for creating resonant messages. She breaks down her signature approach—focusing on problem-solving, specific examples, and emotional connection—and offers listeners practical tips for both asking for and writing effective recommendations. Her advice applies to LinkedIn and preparing for your next career move. Often challenged with self-promotion, introverts will significantly benefit from listening to Tricia’s...
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The Power of Introversion in Consulting Leaders with Gayle Lantz
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In this thoughtful and energizing episode of Introvert Ally, Jennifer Kahnweiler sits down with longtime friend and leadership consultant Gayle Lantz, founder of WorkMatters, Inc. Gayle has spent decades working with leaders from organizations of all sizes—from startups to giants like NASA and Microsoft—helping them navigate change, lead with intention, and cultivate clarity. While Gayle has long avoided labels, she now embraces her introverted qualities and shares how they’ve become foundational to her consulting and coaching approach. Listening deeply, taking time to reflect, and...
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From Shyness to Leadership: Gwen’s Journey through Science, AI, and Empowering Introverts with Dr. Gwen Acton
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In this episode of Introvert Ally, Jennifer Kahnweiler speaks with Gwen, a scientist and leadership innovator who shares her transformation from a shy high schooler to earning a PhD in Biology at MIT. Gwen discusses introverts' unique strengths in technical fields and how leadership plays a critical role in successful science and technology teams. Gwen emphasizes that while introverts may feel more comfortable with technical discussions, leadership requires stretching into more emotional and interpersonal territory. She introduces an AI-powered conversation tool designed to help managers...
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How Introversion Impacts Customer Experience with Jennifer L. Fitzpatrick, CSP
Introvert Ally
This week's guest is Jennifer L. Fitzpatrick, CSP, who discusses the importance of recognizing and accommodating introverts in healthcare settings. Her company works with healthcare and senior living organizations to improve patient and family caregiver experiences, recruitment, and retention Take Breaks and Be Flexible The impact of burnout, particularly post-COVID, and the necessity for healthcare leaders to provide breaks to retain employees. Some in hospitals mention resorting to going to their cars or chapels for privacy, highlighting the lack of suitable break...
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Building Relationships for Introverts with Andy Lopata
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In this week’s episode, Jennifer Kahnweiler speaks with renowned business relationships strategist Andy Lopata about the intersection of networking, mentoring, and introversion. Together, they explore how introverts can harness their natural strengths—like listening and thoughtful reflection—to build powerful professional relationships. Andy shares his journey into business networking, which began with a family business and evolved into a global platform for relationship-building and mentoring. Drawing from his newest book, , Andy offers insights on developing strategic mentoring...
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Dr. Ruth's Lessons for Combatting Loneliness with Pierre Lehu
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This episode delves into the theme of overcoming loneliness with guest Pierre Lehu, who shares insights from his new book called co-authored with the late Dr. Ruth Westheimer (Dr. Ruth) and Allison Gilbert. The conversation touches on Pierre's personal experiences with loss, Dr. Ruth's impactful career, and practical advice. 'The Joy of Connections: 100 Ways to Beat Loneliness and Live a Happier, More Meaningful Life.' Episode Summary In this heartfelt episode of Introvert Ally, Jennifer speaks with Pierre Lehu, longtime collaborator and co-author with the legendary Dr. Ruth Westheimer. Known...
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Let Your Personality Shine: with Carrie Wheeler
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🎧 Episode Summary In this episode of Introvert Ally, Jennifer sits down with Carrie Wheeler, a seasoned technology and operations executive and current CEO of Carrie shares her professional journey from pre-med to business to becoming a key global tech and operations leadership player. With deep insight into what it means to be an introverted leader in a male-dominated industry, Carrie discusses how embracing her personality has contributed to her leadership success. Listeners will take away powerful lessons on authenticity, emotional intelligence, and how to create space for quieter...
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The Magic of the Stay Interview with Dick Finnegan
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Title: The Magic of the Stay Interview with Dick Finnegan Episode Summary: In this episode, Jennifer welcomes turnover expert Dick Finnegan to share his proven strategies for reducing employee turnover through one powerful tool: the stay interview. As CEO of C-Suite Analytics and author of The Power of Stay Interviews, Dick explains how five simple questions can dramatically improve retention, engagement, and trust between managers and employees. Dick walks us through his journey from traditional HR to becoming a thought leader in employee retention. He reveals how turnover often...
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Introversion, Social Justice and Equality with Carol Stewart
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🎙️ Introvert Ally Episode: Coaching, Confidence, and Conferences for Introverted Leaders Guest: Carol Stewart, Founder of Abounding Solutions and Creator of the Quietly Visible Conference Host: Jennifer Kahnweiler Duration: ~28 minutes 🔍 Episode Overview In this episode, Jennifer talks with Carol Stewart, a leadership coach, author, and advocate for introverted leaders. Carol shares her journey from the UK Ministry of Justice to becoming a globally recognized voice for introverts. Her passion for coaching, combined with academic rigor and lived experience, helped her create impactful...
info_outlineThis week's guest is Jennifer L. Fitzpatrick, CSP, who discusses the importance of recognizing and accommodating introverts in healthcare settings. Her company works with healthcare and senior living organizations to improve patient and family caregiver experiences, recruitment, and retention
Take Breaks and Be Flexible
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The impact of burnout, particularly post-COVID, and the necessity for healthcare leaders to provide breaks to retain employees.
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Some in hospitals mention resorting to going to their cars or chapels for privacy, highlighting the lack of suitable break spaces in healthcare settings.
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Examples of positive changes include allowing mental health days and communicating clear role expectations.
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Healthcare leaders need to permit breaks to prevent burnout and improve overall performance.
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The importance of flexible work schedules and other accommodations to improve employee satisfaction and retention.
Patients and Providers are Teams
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The importance of patient advocacy suggests that patients complete reviews and politely request accommodations to enhance their healthcare experiences.
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Healthcare must be more open to disruption and change, emphasizing that treating employees well leads to better patient care and fewer complaints.
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Encourage patients to think of themselves as part of a team with their healthcare providers, working together for the best possible outcomes.
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Don’t make assumptions about people's introversion or extroversion; ask directly to understand their needs.
About the Guest:
Jennifer L. FitzPatrick, MSW, LCSW-C, CSP, is a respected speaker, consultant, and author with deep expertise in caregiving, aging, and healthcare education. She is the founder of Jenerations Health Education, Inc., and one of fewer than 800 professionals worldwide to hold the Certified Speaking Professional (CSP) designation. A former gerontology instructor at Johns Hopkins University, Jennifer brings a unique blend of academic rigor and real-world experience to her work.
She is the author of two impactful books—Reimagining Customer Service in Healthcare and Cruising Through Caregiving: Reducing the Stress of Caring for Your Loved One. Jennifer’s insights have been featured on ABC, CBS, SiriusXM, and in major outlets like Forbes, U.S. News & World Report, Redbook, and Fast Company.
In addition to speaking and writing, she serves on several prominent boards, including Seth and Lauren Rogen’s nonprofit Hilarity for Charity (HFC), Salisbury University’s School of Health & Human Services, and Lifespan’s Beacon Institute.