How to Manage After Hours Calls
The 7-Power Contractor® Radio
Are you a 24/7/365 shop? You might be wondering how you should manage after hours calls. Here's some advice. Notice to listeners: The information in this book, along with the forms and structures provided, are meant to serve as a helpful reference guide for the plumbing, heating, cooling, electrical, and other contracting industries. The host of and contributors to this podcast take no responsibility for compliance with the laws or regulations that govern your specific business. The responsibility for making sure everything is compliant (among other things) is 100 percent yours. Before you...
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Your Managers Should Do Nothing... At First
The 7-Power Contractor® Radio
If you're trying to get your company in order, don't start with training your managers. Start with those at the bottom, and work your way up. Once they're trained, then you can then focus on your managers' KPIs. Find more resources at . Notice to listeners: The information in this book, along with the forms and structures provided, are meant to serve as a helpful reference guide for the plumbing, heating, cooling, electrical, and other contracting industries. The host of and contributors to this podcast take no responsibility for compliance with the laws or regulations that govern your...
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General Managers – What Should They Do?
The 7-Power Contractor® Radio
Having general managers is important. But they, just like everyone else, must have their own KPIs. Find more resources at . Notice to listeners: The information in this book, along with the forms and structures provided, are meant to serve as a helpful reference guide for the plumbing, heating, cooling, electrical, and other contracting industries. The host of and contributors to this podcast take no responsibility for compliance with the laws or regulations that govern your specific business. The responsibility for making sure everything is compliant (among other things) is 100 percent yours....
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What is Power Napping?
The 7-Power Contractor® Radio
Busy day? A 15 to 20 minute power nap will get you recharged and ready for the second half of your day. Notice to listeners: The information in this book, along with the forms and structures provided, are meant to serve as a helpful reference guide for the plumbing, heating, cooling, electrical, and other contracting industries. The host of and contributors to this podcast take no responsibility for compliance with the laws or regulations that govern your specific business. The responsibility for making sure everything is compliant (among other things) is 100 percent yours. Before you...
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What's a Call Booking Funnel?
The 7-Power Contractor® Radio
Do your CSRs have a call booking funnel? Here's what that is and why it's needed. Notice to listeners: The information in this book, along with the forms and structures provided, are meant to serve as a helpful reference guide for the plumbing, heating, cooling, electrical, and other contracting industries. The host of and contributors to this podcast take no responsibility for compliance with the laws or regulations that govern your specific business. The responsibility for making sure everything is compliant (among other things) is 100 percent yours. Before you implement any new information...
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Will They Leave if I Train Them?
The 7-Power Contractor® Radio
A lot of business owners are concerned that if they begin training their employees, they'll leave. In reality, when staff is trained properly, they actually stay, because they learn how they can grow in your company. Learn more in this episode. Notice to listeners: The information in this book, along with the forms and structures provided, are meant to serve as a helpful reference guide for the plumbing, heating, cooling, electrical, and other contracting industries. The host of and contributors to this podcast take no responsibility for compliance with the laws or regulations that govern...
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Acquiring a Company? Here's What to Consider.
The 7-Power Contractor® Radio
If you're acquiring a new company, here's what you need to consider to make your acquisition successful. Notice to listeners: The information in this book, along with the forms and structures provided, are meant to serve as a helpful reference guide for the plumbing, heating, cooling, electrical, and other contracting industries. The host of and contributors to this podcast take no responsibility for compliance with the laws or regulations that govern your specific business. The responsibility for making sure everything is compliant (among other things) is 100 percent yours. Before you...
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The 4 Steps of Corrective Action
The 7-Power Contractor® Radio
Every shop needs a plan of corrective action to help get employees back on track. The 4 Steps of Corrective Action is the best plan to use. Learn more here! Notice to listeners: The information in this book, along with the forms and structures provided, are meant to serve as a helpful reference guide for the plumbing, heating, cooling, electrical, and other contracting industries. The host of and contributors to this podcast take no responsibility for compliance with the laws or regulations that govern your specific business. The responsibility for making sure everything is compliant (among...
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Urgent vs. Important
The 7-Power Contractor® Radio
Urgent vs. Important – what's the different? The two are not the same, and you need to know the difference. Listen in to find out more! Notice to listeners: The information in this book, along with the forms and structures provided, are meant to serve as a helpful reference guide for the plumbing, heating, cooling, electrical, and other contracting industries. The host of and contributors to this podcast take no responsibility for compliance with the laws or regulations that govern your specific business. The responsibility for making sure everything is compliant (among other things) is 100...
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Rent or Own?
The 7-Power Contractor® Radio
Asking, "Should I rent or own my company building?" Good question. Here's what you should consider. Find more resources at . Notice to listeners: The information in this book, along with the forms and structures provided, are meant to serve as a helpful reference guide for the plumbing, heating, cooling, electrical, and other contracting industries. The host of and contributors to this podcast take no responsibility for compliance with the laws or regulations that govern your specific business. The responsibility for making sure everything is compliant (among other things) is 100 percent...
info_outline- Why owners must own the financial manager box on the org chart and how contractors do much harder math in their job than is required to understand their accounting and financials. [:008 ]
- The value of Ellen's best selling book, "Where Did the Money Go?" [3:05 ]
- A budget tells you what you need to hit your goals—but only if the numbers you're using to create it are right. [7:49]
- The three most important KPIs you need to track. [12:07]
- The two reports that allow you to track those three things. Cost of goods sold. [16:03 ]
- Who you need to help you figure out your financial situation. [20:40]
- Real world accounting vs. tax accounting [22:17]
- Getting your team in on the game [24:09]
- Getting to a "Known Financial Position" or KFP, keeping reports up to date, and reviewing them weekly so you can make better more profitable financial decisions. [31:14]
- The 1-page dashboard report updated weekly that tells you everything you need to know. [37:57]
- The process of getting to a Known Financial Position. Fixing the easy stuff first. [40:36]
- How Frank J. Blau, Jr. tackled the low self esteem issue in the contracting industry. [52:49]
- How charging the right price gives you the ability to give bad customers their money back and focus on serving the good customers. [54:00]
- Script for building value for the right price with a customer. [55:00]
Find more resources at www.7powercontractor.com.
Notice to listeners: The information in this book, along with the forms and structures provided, are meant to serve as a helpful reference guide for the plumbing, heating, cooling, electrical, and other contracting industries. The host of and contributors to this podcast take no responsibility for compliance with the laws or regulations that govern your specific business. The responsibility for making sure everything is compliant (among other things) is 100 percent yours. Before you implement any new information or forms, please check with your own trusted business advisers, including your own attorney, to make certain that the forms and the information you plan to implement will comply with all relevant laws, customs, and regulations.