Unlocking Value: The Power of Value-Based Pricing in Legal with Ken Callander
Release Date: 03/22/2024
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info_outlineDive into the transformative world of Value-Based Pricing in our latest episode, featuring UpLevel Ops COO/Senior Advisor Elizabeth Lugones and Ken Callander, Managing Principal of Value Strategies LLC. Discover how this shift towards efficiency, transparency, and alignment in legal services can drastically reduce legal costs, ensure budget predictability, foster strong law firm relationships, and boost organizational value. Don't miss this episode of the UpLevel View podcast for an enlightening conversation to help you take your Legal to the Next Level.
Highlights
- How Ken helps manage and optimize legal operations
- The billing procedures in the legal industry to other professional services industries
- How law firms can establish value-based pricing
- The need for time and exercise to fully understand and implement value-based pricing
- Importance of firm-client relationships in successful value-based pricing models, and the need for communication, trust, and fair business practices
- The need for clients to consider the value of matters against the cost of the firm and why it's not always cost-effective to opt for the most expensive firm for everything
- Benefits of value-based pricing
- Why you should start small when implementing value-based pricing models
Episode Resources
- General Counsel Thought Leadership Hub at UpLevel Ops: https://uplevelops.com/gc_thoughtleadership/
- Start with Why: How Great Leaders Inspire Everyone to Take Action, by Simon Sinek: https://www.amazon.com/Start-Why-Leaders-Inspire-Everyone/dp/1591846447
- https://linkforlegal.com/
- Connect with Stephanie Corey
- https://www.linkedin.com/in/stephcorey-ulo
- https://fr.linkedin.com/company/uplevel-ops
- https://uplevelops.com/
- https://linkforlegal.com/
- Thought Leadership Resources from UpLevel Ops: https://uplevelops.com/legalopsresources/
- Connect with Ken Callander
- http://linkforlegal.com
- https://value-strategies.com