From Firefights to Fixed Fees: Strategic Pricing in High-Stakes Legal Work with Katie Armistead
Release Date: 09/05/2025
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From Firefights to Fixed Fees: Strategic Pricing in High-Stakes Legal Work with Katie Armistead
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Litigation: the last stronghold of hourly billing. On the UpLevel View, Steph Corey and Ken Callander talk with Grubhub’s Katie Armistead about how legal teams are bringing order to the chaos with phase-based fees, risk-sharing, and value-driven pricing. The era of “We’ll see what the invoice says” is over. Take your Legal Leadership Vision to the Next Level: Subscribe to the UpLevel View today. Guest Additional Info Our guest today is Katie Armistead, Head of Legal at GrubHub. She began her career at Jones Day and holds a BA in Economics from Johns Hopkins University and a JD...
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Advice & Counsel work is due for a rethink. In this episode of the UpLevel View, Value Strategies Founder and pricing guru Ken Callander is joined by Collin Smyser, General Counsel of OptionCare, to explore how legal departments are moving beyond the billable hour with fixed monthly retainers. Discover how strategic advisory work is being redefined around accessibility, outcomes, and value, not minutes. Tune in and learn how to lead your legal department into a future where value, not hours, drives results. Subscribe to the UpLevel View and improve your legal leadership vision today!...
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What does it take to future-proof legal? Intel's CLO, April Miller Boise, joins host Stephanie Corey to unpack how legal teams can drive business value, embrace AI, and rethink spending with value-based pricing. From leadership insights to flexible staffing strategies, this episode is a blueprint for modern legal transformation. Guest Additional Info April Miller Boise is Executive Vice President and Chief Legal Officer at Intel Corporation, where she leads the global legal, trade, and government affairs teams. Before joining Intel, she served as Chief Legal Officer (CLO) at Eaton...
info_outlineLitigation: the last stronghold of hourly billing. On the UpLevel View, Steph Corey and Ken Callander talk with Grubhub’s Katie Armistead about how legal teams are bringing order to the chaos with phase-based fees, risk-sharing, and value-driven pricing. The era of “We’ll see what the invoice says” is over. Take your Legal Leadership Vision to the Next Level: Subscribe to the UpLevel View today.
Guest Additional Info
Our guest today is Katie Armistead, Head of Legal at GrubHub. She began her career at Jones Day and holds a BA in Economics from Johns Hopkins University and a JD from Columbia Law School.
Highlights
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Challenges of Unpredictable Litigation
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Transition from Hourly to Value-Based Pricing
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The Catalyst: A Costly Lawsuit Experience
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Success Payments and Outcome Alignment
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The Importance of Data and Piloting New Models
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Overcoming Resistance to Change
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Impact of AI on Legal Services
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The Effectiveness of Value-Based Pricing Over Hourly Models
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Improvements in Finance Team Relations and Predictability
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Advice for Legal Leaders on Pricing Strategies
Episode Resources
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UpLevel Ops Master Chef GPT: https://chatgpt.com/g/g-oVwrdPo0I-master-chef
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UpLevel Ops Wanderlust GPT: https://chatgpt.com/g/g-eDSeep6qT-wanderlust-guide
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Thought Leadership from UpLevel Ops: https://uplevelops.com/thoughtleadership/
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LINK (Legal Innovators Network): http://Linkforlegal.com
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Connect with Stephanie Corey
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GAI Management Services from UpLevel Ops: https://uplevelops.com/services/gai-management/
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GAI Management Solutions from UpLevel Ops: https://uplevelops.com/services/gai-management/
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April Miller Boise on LinkedIn: https://www.linkedin.com/in/april-miller-boise-8913404/
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Stephanie Corey on LinkedIn: https://www.linkedin.com/in/stephcorey-ulo/
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Ken Callander's bio: https://uplevelops.com/our_team/ken-callander/
Ken's LinkedIn profile: https://www.linkedin.com/in/kencallander/ -
UpLevel Ops: http://uplevelops.com/
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Value Strategies from UpLevel Ops: https://uplevelops.com/valuestrategies/