YOUR HOME. THEIR WORKPLACE. - Episode 9 – Karen Mitchell of KMHR Solutions talks to Cecily about HR challenges and good practice.
Release Date: 04/05/2025
YOUR HOME. THEIR WORKPLACE.
YOUR HOME, THEIR WORKPLACE - Season 3, Episode 4 with Dr. Tom Matthew talking about your wellbeing when managing care staff in your home In this episode, Cecily is joined by Tom Matthew, a former NHS GP, to explore emotional wellbeing and the challenges faced by families who become employers of care staff at home. They discuss the pressures of balancing caregiving with leadership, as well as managing various ‘departments’ such as occupational therapy, HR department, payroll, and more .Dr Matthew explains how emotional intelligence — particularly self-awareness and self-regulation...
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This March episode is being published earlier than normal because of some significant employment law changes. We encourage you, if you’ve not done so already, to talk to your HR provider to ensure that policies, procedures and practical management is in place. Managing people well is so important so that employment costs don’t spiral. In this episode, Cecily is joined by specialist employment solicitor and mediator Marc Jones to discuss the major employment law changes coming into force in 2026 and 2027 under the Employment Rights Act. Marc explains how these reforms will affect...
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Sarah Clayton founded Simple Stuff Works to provide practical equipment and training that supports postural care and prevents avoidable complications for people with limited mobility. In this episode, she shares how her background in education and research led her to build a role that didn’t previously exist. We explore how gravity affects body shape, comfort, and pressure risk — and why positioning must always be personalised. Sarah discusses the importance of collaboration between families, therapists, and care teams, using objective measures to guide decisions....
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In this episode, Cecily is joined by Dani, a specialist moving and handling practitioner, for an in-depth conversation on what moving and handling really involves — far beyond basic transfers. They explore the importance of comprehensive moving and handling assessments, why this work must be fully integrated into multidisciplinary team (MDT) care, and how collaboration between OTs, physios, carers, and specialists is essential for safety and dignity. The discussion dives into real-world challenges such as planning holidays for people with complex needs, including air travel, specialist...
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In this episode S2 E9 Cecily ends 2025 and looks forward to 2026. She gives a brief recap of the episodes over the past 18 months, invites you to catch up on any you’ve missed, and offers you a copy of her book, Employing Care Staff in Your Home. Cecily wishes you the best health and wellbeing in 2026, joy and sunshine in your life - these things that money can’t buy. Keep in touch with Cecily at cecilylalloo.com.
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In this episode, Cecily speaks with Debbie Holder, an occupational health expert with over 30 years of experience. They break down what occupational health is, how it differs from occupational therapy, and why it’s essential for anyone employing care staff at home. Debbie explains how Occupational Health supports both employers and employees, especially when health issues, sickness absence, or performance changes arise. In this episode of YOUR HOME. THEIR WORKPLACE learn about How occupational health supports situations like long-term sickness, repeated absence, stress, safety...
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In this episode, host Cecily Lalloo sits down with Janet Shreeve, Director of Shreeve Care Services, to explore the realities, challenges, and rewards of live-in care — a personalised alternative to care homes that helps people remain in the comfort of their own homes. In this episode of YOUR HOME. THEIR WORKPLACE learn about What live-in care means and how it differs from traditional care models. The benefits of staying at home for both clients and families. Overcoming common misconceptions and resistance around having a carer live in. How clients are matched with carers — and why...
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I met Kim, through my gym. We were partnered to do what’s called an Engine Race - I hadn’t heard the term till then! What stayed with me after our first meeting was the fact that Kim Farmer was caring for her older brother, and had been since she was a child. I knew that Kim would have experiences that I couldn’t imagine and also knew she would have stories to share with other siblings, with parents, and with care staff and other professionals. So, here we are in YOUR HOME. THEIR WORKPLACE. delving into those experiences. A ‘take home’ tip from Kim for those...
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In this episode, Cecily speaks with David Robson of Mark Bates Ltd, specialists in disability insurance. David shares his journey into the insurance industry and explains why home employment insurance is essential for families and individuals who employ carers or personal assistants in their homes. We discuss: Why employers’ liability is a legal requirement and what it really covers How home employment insurance goes beyond the basics — including redundancy, personal possessions, legal support, PA or carer replacement, shopper cover and even holiday cancellation cover Common risks...
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In this episode, host Cecily Lalloo is joined by Kate Marston, former Detective Sergeant in the Metropolitan Police and now Founder & CEO of MAST People Support, an HR and investigations consultancy. Kate shares her unique journey from policing to corporate HR and unpacks the complex challenges faced by families who employ care staff in their homes. Together, they explore: ● What the legal duty to prevent harassment means for home employers ● How to handle complaints sensitively while fulfilling legal obligations ● The difference between bullying and harassment ● Why intention...
info_outlineSeason 1 Episode 9 : Karen Mitchell of KMHR Solutions talks to Cecily about HR challenges and good practice.
Episode description
In Season 1 Episode 9 of YOUR HOME. THEIR WORKPLACE, Karen Mitchell from KMHR Solutions, shares experiences and thoughts on providing HR support for you as families and individuals who employ care staff in your home.
As HR professionals, the emphasis is on the importance of balancing employer and employee responsibilities and providing practical solutions. We chat about the challenges of managing employer/employee relationships within a home, setting expectations and boundaries, the need for clear policies and procedures to protect both the employer and the employee. One of Karen’t top tips is to take time to learn about HR practices and seek advice from your HR provider.
We all face challenges in a workplace when boundaries become blurred. This is even more difficult in a home environment where close relationships are forged. How is this managed? How can difficult conversations be navigated using your HR professional?
Even though the same employment issues can arise when your home is a workplace, as they do in conventional businesses, sensitivity, flexibility, and open communication is important.
If you’d like to find out more from Karen, here are her contact details:
Website: https://www.kmhrsolutions.co.uk/contact-us
LinkedIn: nkedin.com/in/karen-mitchell-a618ba4b
About this podcast YOUR HOME. THEIR WORKPLACE.
Often as a result of a life changing event, many people unwittingly become employers of care staff in their homes. A loved one had an accident or incident that results in a brain injury or trauma, spinal injury or multiple complex disabilities that change their life, as well as all those around them - families, friends, work colleagues. Caregivers, support workers, rehabilitation assistants are employed to provide complex care, sometimes on a 24/7 basis. These people could be friends or relatives, or professional caregivers. Does this resonate with you? Are you placed in a position of being an employer or managing people in your home? Are you meeting your legal obligations to the people who have become employees? It can be extremely costly if an employer does not meet their employment obligations and an employee wishes to bring a claim to an employment tribunal.
Over many years Cecily Lalloo has provided HR support for families, case managers and deputies appointed by the Court of Protection and their teams. She has brought her experience to this unique sector and, as she retires from operational HR, she is an advocate for people who employ care staff in their homes and unwittingly become employers. She is the author or “Employing Care Staff in Your Home” where she shares tips and advice on HR best practice.
This podcast, YOUR HOME. THEIR WORKPLACE provides you with tips and advice from professionals, parent carers, and others who support the employment journey when your home is their workplace.
Cecily is happy to hear from you if you would like to guest on the podcast, if you have any feedback or suggestions for future topics. Her contact details are:
cecilylalloo.com