34. Creating a Culture of Belonging: A Key to Thriving Organizations with Coach Colene
Crank & Boom Podcast with Toa Green
Release Date: 10/31/2023
Crank & Boom Podcast with Toa Green
Hello Friends, I want to thank you so much for coming on this journey with me. We explored the greatest and most challenging parts of entrepreneurship together and I hope you have felt the deep love and support that I have felt in making this for you. I am making the difficult decision to pause the podcast indefinitely as I focus more of my energy on my business and family. I'm so grateful that you have met me here every week and I hope you use this archive of episodes as inspiration and guideposts in your entrepreneurial journey. Peace! ---------------------------- Running a small business...
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One of the best things you can do for your business is to create your home on the internet — your website. With social media platforms coming and going based on trends and demographics, having your own website is a piece of the internet landscape that you specifically own. It’s a special way to connect with your customers and build trust and repertoire with them. In this episode, Toa Green shares insight into building a functional yet polished website for your small business. With prior experience as a web designer, Toa breaks down the key components to focus on when crafting your digital...
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You've arrived at a point where you're considering expanding your business reach. Wholesale might be the perfect next step to grow your brand and products. The magical moment of seeing your products out in the wild next to other brands you admire is such a major moment in any business and requires a lot of determination and planning. In this episode, Toa Green gives an honest overview of her wholesale journey with insights into the positives and the challenges of adding wholesale to your business. Toa takes the mystery out of what it’s like to prepare and then sell your product...
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Burnout is real; chronic distress over long periods has detrimental effects on the body and the mind that can leave even the most passionate entrepreneur totally drained. No matter how much you love what you do, if you’re not aware that long hours and single focus will eventually make you hit a wall, it will manifest in other ways—exhaustion, apathy, and even illness. So how do you course correct when you've been barreling 120 miles per hour down the burnout highway? In this episode, , behavioral scientist and recovered-former burnout, joins host Toa Green to provide science-backed advice...
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You've arrived at the end of the year. The ups and downs of the business came and went, and you made it! Now it's time to take a moment and reflect on what went well and what didn't go well. So whip out your planner and favorite sticky notes, and get ready to start a process that will help you create a strategic roadmap that builds on past successes. Strategic planning in the hands of an entrepreneur is a flexible framework where you stay curious and pick out the patterns that will guide your business for the next year. In this episode, Toa shares her tips on how she conducts her yearly...
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In the chaotic world of entrepreneurship, finding purpose and peace can be a challenge. If you haven’t already tapped into your own personal belief system to guide your business journey, you may find your internal compass lacking when it comes to making decisions. Are the fires that stoked your business drive cooling as you’re constantly dealing with a bottom line that isn’t fueling your values and your long term goals? Well, it’s time to stop for a minute and focus on what you believe, what you want to accomplish (beyond paying the bills) and how to spark your intuition so that...
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When you are a parent and the CEO of your own business it is just about all you can do to keep your head above water. You want to give attention to your business, but you don’t want to neglect your family in the process. Toa Green wants to encourage you that being intentional about how you manage your time will give you balance in these areas and have the added bonus of making you a better boss and parent. Toa shares her personal journey of balancing the roles of being a CEO and a parent. Discover how she learned to integrate these two demanding worlds and the surprising ways...
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Have you ever witnessed the remarkable power of exceptional customer service? Customer service is not just a business strategy, it's a way to forge lasting and authentic connections with your customers. But what happens when a disgruntled customer walks through your doors or leaves a tough review? Toa Green learned through lived experience that kindness and empathy can turn even the most dissatisfied customer into a loyal advocate. By utilizing a structured response system to reviews and empowering her employees to delight customers, Toa Green has transformed her business into a...
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Are you feeling the squeeze on finding time to focus on growing your small business? By outsourcing functions to others who can do it more easily (and affordably), you can streamline your operations, allowing you to concentrate on what you do best. In this episode Toa Green shares the moment she realized the importance of seeking out an expert’s guidance and outsourcing executive functions as her business grew. The turning point came when she reflected on the mistakes made during the lease negotiation for her Thai Orchid restaurant. Without a lawyer's guidance, they faced unnecessary...
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There are so many fires that can arise when running a small business, but one consistent practice can change how you work and how you thrive — Gratitude. Embracing gratitude as an attitude change not only has intrinsic value for your life but also is a strategic skill that can transform your business. The benefits of gratitude include being able to shift your perspective, inject purpose into your actions, and offer clarity during challenging times. In this episode of the Crank and Boom Podcast, you'll join host Toa Green as she delves into the power of gratitude in the workplace....
info_outlineWe've all heard the buzzwords of diversity, equity and inclusion, but do we really know why they are important in the business sphere? Efforts around DEI aren’t just “feel good” platitudes that companies can use to bolster their PR efforts. These ideas are real strategies and good practices that can keep your business resilient, thriving and relevant in tumultuous times.
In this episode of the Crank & Boom Podcast, you'll hear an insightful conversation between host Toa Green and our guest Coach Colene about the importance of creating inclusive cultures in organizations — and how building belonging into the structure of what you do keeps your employees happy and productive. By actively seeking diversity and inclusivity, businesses can spur innovation, enhance customer understanding, and ultimately improve business performance.
Coach Colene is an expert in the DEI space and runs her own boutique agency helping major corporations achieve more inclusive cultures.
This episode will provide you with practical strategies and valuable insights on how to foster a sense of belonging and build a culture of inclusion in your organization. Whether you're a leader or decision-maker in your organization, you’ll be inspired to take action toward creating a more inclusive and equitable workplace.
In this episode, you’ll gain insights to:
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Build a more inclusive workplace culture and foster an environment that encourages diverse perspectives and ideas.
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Embrace diversity, equity, and inclusion as a strategic advantage to attract and retain top talent.
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Learn the long-term benefits of prioritizing diversity and inclusion, including increased creativity and better problem-solving.
The key moments in this episode:
00:04:29 - DEI 101: Diversity, Equity, and Inclusion
00:17:33 - What Coach Colene sees as "The Blockbuster Route"
00:19:06 - Starting Small with DEI
00:21:07 - Debunking Common Misconceptions of DEI
00:32:44 - The Importance of Making an Inclusion Effort within your Organization
00:37:25 - Creating a Safe Space
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Thank you to our sponsors!
Goldbelly | Find the most famous, most regional iconic foods from around the country–including Crank & Boom Ice Cream–and ship it all right to your door at goldbelly.com/
Holly Hill Restaurants | 9 unique locations in Kentucky that celebrate the connection of family, to farm to table. Find stories, recipes, how-to's, and curated gifts by visiting hollyhillandco.com
Resources Mentioned in Episode
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Read HBR’s assessment of how diversity drives success: https://hbr.org/2018/01/how-and-where-diversity-drives-financial-performance
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Learn more about the 1964 Civil Rights Act https://www.archives.gov/milestone-documents/civil-rights-act
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Learn more about the recent U.S. Supreme Court ruling on Affirmative Action at ACLU.org
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Read how loneliness poses the same health risks as smoking:
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Find about the Kentucky Human Right Commission
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Find help and resources at The Equal Opportunity Commission: www.eeoc.gov/
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Coach Colene’s other Crank & Boom episode about achieving harmony in work and life.
Quotable Moments From the Episode
Diversity is all the attributes that make us different. Equity is how we provide the right level of resources and materials for people to have success. Inclusion is a state of feeling valued, respected and supported. The purpose is to ensure that everyone that works in our organization feels valued, respected and supported.” - Coach Colene
“In the next 5 to 10 years, 52% of the population will be non white. That number should be a wake up call for a lot of organizations, because the majority sets the norms. They set the tone. It's not just what's going to be happening inside of your business. It's also who your consumer is going to be. And the more that you have people that can talk to that consumer, the better it is for your business.” - Coach Colene
“One of the things that I teach in my diversity class is that diversity starts with me. I do think that there is a role that every individual in an organization can play in creating the culture of inclusion that they want to see within that organization. So what can I do to help make sure that people feel included and feel like they belong?” - Coach Colene
“The thing that I want to convey to other small business owners out there is that a [DEI policy] does not have to be this huge, sweeping thing. It can take little changes. And then once you're aware, you just make decisions that lean towards being more equitable and more inclusive because it's like a muscle that you train.” Toa Green
Connect with Coach Colene!
Coach Colene's website
Connect with Toa!
C&B Podcast website
*Production by Four Eyes Media*