An Interview with Jennifer Hamilton, Founder of Hamilton COOs (Episode 22)
Mastery Fractional CFO's "Punchy" Podcast
Release Date: 05/05/2025
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In this episode of Mastery Fractional CFO’s Punchy Podcast, Ryan Chenier, CEO and founder of Mastery Fractional CFO Services, speaks with Jennifer Hamilton, a Fractional COO and Founder of Hamilton COOs, about the intricacies of business operations and the vital role of a COO in driving organizational success.
Summary
- They discuss the importance of strategic alignment, team accountability, and the diagnostic approach to identifying and resolving operational bottlenecks.
- Jennifer shares insights on quality management, business development strategies, and the signs that indicate a business may benefit from fractional COO services.
- The conversation emphasizes the value of metrics in decision-making and the potential for long-term partnerships with fractional professionals.
Key Takeaways
- Fractional COOs help businesses operate more efficiently.
- The role of a COO is about strategy, leadership, and execution.
- Many businesses struggle with team accountability and direction.
- A diagnostic approach is essential for identifying root causes of issues.
- Organizational structure is crucial for clarity in roles and responsibilities.
- Quality management practices are vital for business success.
- Effective business development requires a clear strategy and alignment.
- Recognizing the need for a fractional COO can alleviate operational chaos.
- Expectations from a fractional COO engagement should be clearly defined.
- Financial health indicators are critical for assessing business viability.