L&D in the GenAI Era: Practical Insights for Modern Customer ED Leaders
Release Date: 01/30/2025
Beneath the Surface: AI, Water, and the Future of Urban Infrastructure
The Generative Edge
What do burst pipes, predictive AI, and flushing toilets all have in common? More than you'd think. Live from the AWS Summit in Katowice, hosts Don and Vyas sit down with Grzegorz Karlik, Manager at MPWiK S.A. (Wrocław WaterWorks), for a mind-opening conversation about how one Polish city is reengineering 100-year-old infrastructure with modern AI. From using machine learning to prevent leaks in a 5,000km underground network, to piloting generative AI for technical documentation—and even rolling out city-wide smart water meters—this episode reveals how digital transformation is redefining...
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Boardroom Signals: GenAI from the Executive Lens
The Generative Edge
Enterprise AI isn’t theoretical anymore. The questions are sharper, the stakes are higher—and the boardroom is listening. In this special episode, recorded live at AWS Summit Stockholm, two senior enterprise leaders—Tanuja Randery (Vice President & Managing Director, AWS EMEA) and Nishita Henry (Global Chief Commercial Officer for the Amazon Alliance, Deloitte)—share what they’re hearing in the boardroom, and how they’re helping organizations move from exploration to execution. We unpack: • What’s really driving executive urgency around GenAI • ...
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The Evangelist’s Playbook: How to Think, Build, and Experiment in the Age of GenAI
The Generative Edge
What do you get when you mix five decades of tech experience, a front-row seat to every major shift in computing, and one of the most recognizable voices at AWS? You get Jeff Barr — and in this special bonus episode, we dive deep into his journey from the dawn of personal computing to the fast-moving frontier of Generative AI. Jeff shares how GenAI fits into the larger story of software evolution, why today’s developers need to unlearn old habits, and how the next big innovation might come from a silly experiment — like turning 1,400 selfies into a perfectly aligned GIF. Tune in to hear:...
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Living on the (Generative) Edge: Mapping the Momentum of GenAI
The Generative Edge
Six months ago, The Generative Edge launched with one goal: demystify generative AI and help business leaders understand what it really takes to go from pilot to production. Now, in our Season 1 finale, we’re taking a beat to reflect on how far the GenAI landscape has come — and where it’s headed next. Join our hosts Donovan Spronk (Deloitte Central Europe), Vyasaraj Kulkarni (AWS), Brandon Eychaner (Deloitte Central Europe) and Executive Producers Ian Masters (AWS) and Stephanie Cohen (Deloitte Central Europe) as they revisit standout moments from the season, reflect on real-world...
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Slowing Down to Speed Up: Why Trust is GenAI’s Greatest Accelerator
The Generative Edge
In today’s race to deploy cutting-edge GenAI solutions, slowing down might be the smartest move your organization makes. In this episode of The Generative Edge, Donovan Spronk (Deloitte Central Europe) and Vyasaraj Kulkarni (AWS) sit down with David Thogmartin, AI Partner at Deloitte Germany, to unpack what it takes to build AI systems that are not just fast—but trustworthy, reliable, and ready for scale. Drawing from deep client experience and regulatory insight, David explains why trust isn’t a “nice to have”—it’s a core accelerator for AI adoption, performance, and long-term...
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Prompting Change: Greener Paths for Generative AI
The Generative Edge
What does it really cost to generate a meme, summarize an article, or run a chatbot? In this episode, we explore the often-overlooked environmental impact of Generative AI—especially when it comes to electricity and water use. Dr. Kristof Schum, a Generative AI Partner Leader from AWS EMEA, joins Brandon Eychaner (Deloitte Central Europe) to discuss how major players in the AI space are building for scale and sustainability. From designing more efficient infrastructure to rethinking the value of each prompt, we unpack what it means to use Generative AI responsibly. Whether you're an...
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What GenAI Is Really Good At—And Where You Still Need a Brain
The Generative Edge
Can Generative AI really make your life easier—or are we at risk of outsourcing our thinking? In this episode of The Generative Edge, Stephanie Cohen and Brandon Eychaner (Deloitte Central Europe) explore the top three ways people are using GenAI in their daily lives: Content creation (emails, LinkedIn posts, brainstorming ideas) Summarization (transcripts, reports, meeting notes) Question answering (especially with large documents or tools like ChatGPT) They also discuss the common pitfalls that come with over-relying on these tools, including: Generic, repetitive content Loss...
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People Before Platforms: The GenAI Transformation You Need
The Generative Edge
Technology may kick off the GenAI journey—but it’s your people who determine whether it actually works. In this episode, Donovan Spronk and Brandon Eychaner (Deloitte Central Europe) are joined by Hella Steinbrecher, a Senior Manager in Organizational Transformation in Human Capital from Deloitte Germany, to explore what most GenAI strategies overlook: trust, culture, and change management. From building workforce buy-in to measuring adoption KPIs, Hella shares hard-won lessons from large-scale GenAI transformations where people-first thinking made all the difference. Whether you’re...
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Can AI Decide for Us? The Reality of Agentic AI
The Generative Edge
Agentic AI is the latest buzzword in Generative AI—but is it truly revolutionary or just a new way of structuring AI workflows? In this episode of The Generative Edge, hosts Brandon Eychaner and Stephanie Cohen (Deloitte Central Europe) break down what Agentic AI is, how it differs from traditional AI systems, and what it means for decision-making, automation, and ethics. They explore the risks, benefits, and real-world applications of AI with agency—where models don’t just process inputs but decide their own next steps. From workflow automation to AI-driven decisions, this conversation...
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The Global AI Race: Why Countries Are Investing Big in GenAI (GenAI in the News)
The Generative Edge
The GenAI landscape is evolving fast, and we’re here to break it all down for you. In this episode of The Generative Edge, Brandon Eychaner and Stephanie Cohen (Deloitte Central Europe) dive into the latest developments shaping the world of Generative AI. What are people actually using GenAI for? We unpack the , revealing how LLMs are augmenting and automating work across industries. Is GenAI disrupting academia? With 17% of peer reviews now AI-generated, we discuss the fine line between efficiency and research integrity. Meet DeepSeek—the new LLM making waves. With high performance at a...
info_outlineAre you a customer success professional, learning and development leader, or someone exploring Generative AI's potential in your workplace? Then this episode of The Generative Edge is packed with insights tailored just for you!
Join hosts Stephanie and Brandon (Deloitte Central Europe) as they sit down with Peter Adams, Manager of Customer Enablement at ChurnZero and a celebrated thought leader in customer success. Discover how Peter uses Generative AI to revolutionize customer success strategies, streamline content creation, and empower his small but mighty team to achieve big results.
In this episode, you’ll learn:
- How to use GenAI tools to reduce churn and boost team efficiency.
- Practical ways to integrate Generative AI into customer education and team workflows.
- Tips for overcoming creative blocks and leveraging GenAI as a productivity partner.
- Why human connection and creativity remain irreplaceable in the AI age.
Whether you’re curious about GenAI-powered content creation, looking to enhance your team’s productivity, or eager to explore AI’s role in customer success, this episode will leave you inspired and ready to dive in.
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