Redefining Service with Robotic Precision

What if robots could become the ultimate partners in the service industry, seamlessly blending with human efforts to create the best customer experience possible? That’s precisely what Marianela, the trailblazing CEO and founder of To Do Robotics, is working to achieve. Join us as Marianela recounts her compelling journey from a pivotal encounter with a server robot in South Korea to her efforts in reshaping the food service industry. Through persistence and vision, she navigates the challenges of market development and the unexpected turns brought on by the COVID-19 pandemic. Marianela shares her heartening stories, including the uplifting moments at CES in Las Vegas and the hurdles she faced, such as a board decision that initially halted her passionate robotics project. Her story is one of resilience and dedication, offering a treasure trove of insights for aspiring entrepreneurs and tech enthusiasts alike.

We also dive into the fascinating world of robots in commercial cleaning, where Marianela sheds light on how her innovations are transforming the hospitality sector. Robots like Bella Bot are not here to replace jobs but to enhance human capabilities, assisting waitstaff in focusing more on delightful customer interactions. In hotels and casinos, cleaning robots tackle labor shortages and elevate cleanliness standards by consistently maintaining public spaces and offering detailed task reports. It’s a revelation in efficiency, setting new quality benchmarks in service-oriented businesses. Listen in as we explore these cutting-edge advancements and their potential to revolutionize the service and hospitality industries, painting an inspiring picture of a future where humans and robots thrive together.

Timestamps

00:00:00 - Introduction and Welcome to Business Legacy Podcast

00:00:12 - Marianela's Background and Entry into the Robotics Industry

00:02:15 - The Spark of Inspiration: Encounter with a Server Robot in South Korea

00:03:45 - The Impact of the COVID-19 Pandemic on Marianela's Journey

00:05:00 - Discovering Commercial Robots at CES in Las Vegas

00:06:30 - Overcoming Communication Challenges with Manufacturers

00:07:45 - Marianela's Initial Robotics Project and Board Setback

00:09:30 - The Unwavering Vision to Revolutionize Food Service with Robotics

00:12:07 - Exploring the Role of Robots in the Service and Hospitality Industry

00:13:45 - How Robots Complement Human Workers in Restaurants

00:15:30 - The Impact of Cleaning Robots in Hotels and Casinos

00:17:00 - Alleviating Labor Shortages and Enhancing Cleanliness Standards

00:18:15 - Addressing Concerns: Robots as Personal Assistants to Staff

00:19:45 - Training and Integration of Robots into the Workforce

00:21:00 - Expanding Robotics Applications Beyond Food Service

00:22:30 - Partnering with Temi and AGH Telemedicine for Healthcare Solutions

00:24:00 - Addressing Fears of Job Replacement and Educating Staff

00:25:30 - The Lifecycle and Maintenance of Commercial Robots

00:27:00 - Consistency and Quality Assurance in Robotic Cleaning

00:28:30 - Final Thoughts and Insights on the Future of Robotics in Hospitality

00:30:00 - Closing Remarks and Where to Find More Information About To Do Robotics

Episode Resources:

Find out what Marianela is up to here:https://todorobotics.com/

Legacy Podcast: For more information about the Legacy Podcast and its co-hosts, visit businesslegacypodcast.com.

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