How Justin Bartley Transformed Customer Communication Into a Scalable System
Release Date: 07/07/2025
How Shanel Evans Helps Consultants Simplify Social Media and Scale With Ease
Systems Simplified
In This Episode Social media doesn’t have to be overwhelming or complicated—it can be a system that fuels your business growth. In this episode of Systems Simplified, host Adi Klevit interviews Shanel Evans to uncover how consultants and service providers can use social media strategically to attract the right clients. Shanel shares her entrepreneurial path, starting as a CPA and nonprofit leader before launching her marketing consultancy. She explains how “ditching perfection” and showing up authentically is often more impactful than polished content. Instead of rushing to sell...
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Achieving Balance and Business Growth Through Delegation With Laura Licursi
Systems Simplified
In This Episode Delegation can feel daunting, but when done strategically, it becomes one of the most powerful systems for growth. In this episode of Systems Simplified, host Adi Klevit sits down with Laura Licursi to explore how entrepreneurs can move from chaos to clarity by learning how to delegate effectively. Laura shares her journey from leaving corporate America to founding Elite Virtual Assistants, where she built a framework that empowers business owners to scale without drowning in daily tasks. She outlines her 90-day onboarding success plan and the six levels of delegation,...
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Building a 10x Growth Company Through Processes With Indu Sanka
Systems Simplified
In This Episode What happens when “too much drive” becomes your greatest asset? That’s the story of Indu Sanka, who left corporate America to buy a small print shop and grew it into a thriving national signage company. In this episode of Systems Simplified, host Adi Klevit talks with Indu about her entrepreneurial journey, from navigating the chaos of a poorly systematized acquisition to scaling Red Elephant with structure and vision. Indu shares how continuous learning, adopting EOS, and developing adaptable processes allowed her company to thrive despite industry shifts and rapid...
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Achieving Success in HVAC and Beyond With Amanda Zink’s Systemized Approach
Systems Simplified
In This Episode What happens when a reluctant college graduate finds herself running a multimillion-dollar HVAC business? That’s the story of Amanda Zink, who shares how she and her brother scaled their family business to 80 employees and $20 million in revenue. In her conversation with interviewer Adi Klevit, Amanda walks through the company’s early struggles, including near collapse during the recession, and how those lessons prepared her to lead through the challenges of COVID-19. She highlights the importance of shifting from reactive management to systemized processes that empower...
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Transforming Small Companies Into High-Value Enterprises With Michael Crow
Systems Simplified
In This Episode What does it take to turn a small business into a valuable, scalable enterprise? That’s the focus of this conversation with Michael Crow. In her interview, host Adi Klevit explores Michael’s journey from corporate executive to serial entrepreneur. Michael explains how he leveraged acquisitions to build companies, why systems are the backbone of scaling, and how staying ahead of technology trends makes or breaks growth. He also shares his approach to integrating small businesses into franchise platforms to accelerate their performance. Michael highlights the importance of...
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Building Process-Driven Sales Teams for Scalability With Juan DeAngulo
Systems Simplified
In This Episode What separates a company that grows sustainably from one that stalls out? According to Juan DeAngulo, it’s all about process. In this engaging conversation with host Adi Klevit, Juan shares how structured systems transform founder-dependent sales into scalable, repeatable growth. Juan reflects on his entrepreneurial journey, including scaling a real estate investment firm and attending Harvard Business School’s OPM program, where he realized his passion for building structured organizations. He then dives into the creation of Inselligence, explaining how its proprietary...
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Building Authentic Networks for Business Success with Amanda Farris
Systems Simplified
In This Episode Business cards and elevator pitches might get you in the door, but Amanda Farris believes true growth comes from building genuine human connections. In this episode of the Systems Simplified podcast, host Adi Klevit sits down with Amanda to explore how LinkUnite is redefining networking in the digital marketing industry. Amanda shares how she and her partner created LinkUnite as a way to address high turnover in the industry by fostering authentic connection and collaboration. Through conferences, retreats, and curated events, the movement helps professionals form bonds that...
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Unlocking Scalable Customer Experience Systems with Ty Givens
Systems Simplified
In This Episode Delivering excellent customer experiences often looks simple from the outside—but the reality is far more complex. In this episode of Systems Simplified, host Adi Klevit welcomes back Ty Givens to discuss how systems, processes, and training reshape the world of customer support. Ty introduces her LOOP methodology (Learn, Observe, Own, Prove), designed to help leaders absorb knowledge in plain language, see real-world examples, apply concepts directly to their environment, and leave with actionable playbooks. This approach eliminates imposter syndrome and enables managers to...
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Achieving Clarity, Collaboration, and Fair Taxation With Rusty Cagle
Systems Simplified
In This Episode What if your tax dollars could become a tool for impact rather than just a liability? That’s the perspective Rusty Cagle brings to this conversation. In this episode, Adi Klevit interviews Rusty about his journey from a difficult childhood to becoming a leading advisor to entrepreneurs and business owners. He shares how his personal story shaped his purpose-driven approach and the launch of his “100-Year Impact” vision, helping businesses think beyond profits toward lasting legacies. Rusty outlines the three pillars he uses to guide clients—clarity, collaboration, and...
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Building Aligned, High-Performing Teams With Greg Benson
Systems Simplified
In This Episode Business growth isn’t just about strategy—it’s about building systems that keep everyone aligned, focused, and accountable. In this engaging conversation, host Adi Klevit speaks with Greg Benson about his journey from CPA to serial entrepreneur to EOS Implementer. Greg shares how his early career experiences, both successes and setbacks, shaped his approach to helping companies create strong leadership teams and scalable systems. They discuss the heart of the EOS model—vision, traction, and healthy—and how Greg enters the “danger zone” in meetings to address the...
info_outlineIn This Episode
What do garage doors, custom windows, and fast food have in common? According to Justin Bartley, they all rely on one thing: a reliable, repeatable system.
In this insightful conversation, Adi Klevit interviews Justin about how he built Next Door & Window into a scalable, systems-driven home improvement company. They discuss the customer journey in depth—starting from the first inquiry to post-installation follow-up—and the importance of managing expectations every step of the way. Justin shares how his team created a one-page visual timeline to communicate what happens during the 8–10 week custom order process, minimizing anxiety and maximizing trust.
The episode dives into the practical use of surveys and automated texting tools to maintain transparency, improve communication, and elevate the customer experience. Justin also explains how video messages help preserve the human connection in a tech-driven process, and why documented processes are the foundation of both operational efficiency and business growth.