Elevate Your Insurance Customer Service
The Ridiculously Amazing Insurance Podcast
Release Date: 07/01/2025
Online Training for New Insurance Agents: What’s the Best Way to Learn?
The Ridiculously Amazing Insurance Podcast
🎙️ Online Training for New Insurance Agents: What’s the Best Way to Learn? 🔥 Ridiculously Amazing Insurance Agent Podcast | Agency Performance Partners Hey Insurance Agents! 👋 Looking to jumpstart your career and take your training to the next level? In this episode, Stephen Harrington-Descoteaux shares the top online resources to help new insurance agents learn the ropes and become successful. 📈✨ 🔍 What You’ll Learn in This Episode: ✅ National Alliance for in-depth product knowledge ✅ Agency Performance Partners for practical on-demand training programs 💻 ✅...
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Insurance Customer Service Best Practices for Rockstar CSRs
The Ridiculously Amazing Insurance Podcast
🎙️ NEW PODCAST EPISODE: Insurance Customer Service Best Practices for Rockstar CSRs 🚀 Are you ready to level up your insurance CSR game and wow every customer you talk to? 🎧 This episode of the Ridiculously Amazing Insurance Agent Podcast is packed with real-world strategies to help CSRs deliver standout service and boost agency performance! 🙌 ✅ Whether you're new to the role or a seasoned pro, these tips will help you: 💡 What You’ll Learn: 📝 How to prep like a pro before the first call 👂 The power of active listening & showing empathy 🧩 Tips to simplify...
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Training Program in Insurance Agency: How Can You Improve It?
The Ridiculously Amazing Insurance Podcast
🚀 Training Program in Insurance Agency: How Can You Improve It? 🎧 Ridiculously Amazing Insurance Agent Podcast | Agency Performance Partners Hey there, Independent Insurance Agents! 👋 Are you onboarding new team members and wondering how to create a training program that actually works? This episode is packed with powerful strategies to help you build or enhance your new agent training system so your hires hit the ground running. 🏃♂️💼 🧠 What You’ll Learn in This Episode: ✅ How to assess a new agent’s experience and tailor their onboarding ✅ Why it’s critical...
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Insurance Customer Service Tips for Balancing Sales and Service Like a Pro
The Ridiculously Amazing Insurance Podcast
🎧 New Podcast Episode Alert! Insurance Customer Service Tips for Balancing Sales and Service Like a Pro 💼📞💰 Are you an insurance CSR trying to juggle stellar service and smart sales—without dropping the ball? 🎪 You’re not alone! In this episode of the Ridiculously Amazing Insurance Agent Podcast, we dive into the real-world strategies CSRs need to shine in service 💡 while maximizing sales opportunities 💸—all while keeping clients happy and loyal. ✅ What You’ll Learn: 🧠 How to start your day with a service-first mindset 👂 Why active listening unlocks hidden...
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Customer Service Ideas for Insurance Agencies: Retention Training Success
The Ridiculously Amazing Insurance Podcast
🎙️ In This Episode of the Ridiculously Amazing Insurance Agent Podcast: Customer Service Ideas for Insurance Agencies: Retention Training Success 🚀 Join us as we chat with Steve and Tanya from Gannon Insurance, celebrating 25 years in business on August 1st, 2025! 🎉 They share how retention training transformed their agency and boosted their customer service game in the hard market. ✅ What You’ll Learn: 💬 How to communicate clearly and ditch the insurance jargon 🤝 Building relationships by treating clients like friends and family 🔁 The power of proactive renewal reviews...
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Commercial Insurance Trends 2025: Future of Client Service Revealed
The Ridiculously Amazing Insurance Podcast
🎙️ Commercial Insurance Trends 2025: Future of Client Service Revealed 🔥 Ridiculously Amazing Insurance Agent Podcast | Agency Performance Partners 👋 Hey Insurance Agents! Are you ready to LEVEL UP your commercial insurance game in 2025? In this must-listen episode, Stephen, the Diva of Insurance from Agency Performance Partners, breaks down the biggest trends shaping the future of client service in the commercial insurance world. 💼🚀 🔍 What You’ll Learn: ✅ Why shifting from reactive service to proactive consulting is a game-changer ✅ How to leverage technology for...
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Customer Service Skills for Insurance Agents That Boost Daily Performance
The Ridiculously Amazing Insurance Podcast
🎧 Welcome to the Ridiculously Amazing Insurance Agent Podcast! 🔥 Episode Title: Customer Service Skills for Insurance Agents That Boost Daily Performance In this episode, we’re diving into the real day-to-day skills that set top insurance customer service reps apart in 2025. Whether you’re new to the role or looking to sharpen your edge, this one's for YOU! 🙌 📌 Perfect for: Independent insurance agents, CSRs, and anyone looking to elevate their client service game. 💡 What You’ll Learn in This Episode: ✅ How to kickstart your day for max productivity ✅ Listening with...
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Future of Personal Insurance Service: Must-Know Trends for Agents
The Ridiculously Amazing Insurance Podcast
🎙️ Future of Personal Insurance Service: Must-Know Trends for Agents 🔮💼 In this episode of the Ridiculously Amazing Insurance Agent Podcast, we're diving into the emerging trends shaping the future of personal insurance service—and what independent insurance agents need to know to stay ahead in 2025 and beyond! 🚀 With rising premiums and evolving client expectations, it's time to level up how we serve our customers. 💡 🔥 Here's what you’ll learn: 📱 Why embracing self-service options is no longer optional 🤝 How freeing up time can lead to stronger client...
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How to Write a CSR Job Description for Insurance Agencies That Drives Success
The Ridiculously Amazing Insurance Podcast
🎙️ How to Write a CSR Job Description for Insurance Agencies That Drives Success 💼✨ In this episode of the Ridiculously Amazing Insurance Agent Podcast, we’re diving into how to create clear, impactful, and high-performing CSR job descriptions for your insurance agency! If you're looking to build a rockstar service team, it all starts with defining the role right. 🧠 💬 Here's what you'll take away: 📝 Why job descriptions and job postings aren't the same 🎯 How to gain team buy-in by clearly defining the CSR role 📌 What to include: mission, responsibilities, and...
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Elevate Your Insurance Customer Service
The Ridiculously Amazing Insurance Podcast
🎧 Latest Episode: Online Training for Insurance Customer Service: What You Need to Know! In this episode of the Ridiculously Amazing Insurance Agent Podcast, we dive into the essential components of online training for insurance customer service reps (CSRs) and how it can significantly improve client satisfaction and retention. Whether you're hiring or training new team members, this episode has everything you need to elevate your insurance agency’s customer service to new heights. 🚀 What You’ll Learn: 🔍 Why Online Training for CSRs Matters: Understand the growing need for online...
info_outline🎧 Latest Episode: Online Training for Insurance Customer Service: What You Need to Know!
In this episode of the Ridiculously Amazing Insurance Agent Podcast, we dive into the essential components of online training for insurance customer service reps (CSRs) and how it can significantly improve client satisfaction and retention. Whether you're hiring or training new team members, this episode has everything you need to elevate your insurance agency’s customer service to new heights. 🚀
What You’ll Learn:
🔍 Why Online Training for CSRs Matters: Understand the growing need for online training in today’s digital-first world.
💡 Effective Training Strategies: Learn how to engage your team with the best online training tools and platforms.
📊 Metrics for Success: Key performance indicators to track CSR progress and retention.
👥 Training for Growth: How to create personalized training paths to develop your team’s potential.
📝 Job Descriptions for Virtual Assistants: Tips on structuring job descriptions when hiring a virtual assistant to support your agency.
💬 Why It’s Important:
Online training helps improve service consistency and builds a team that is equipped with the right tools to deliver exceptional client care.
It empowers CSRs to handle calls, emails, and inquiries more efficiently, boosting customer satisfaction.
Regular training updates ensure your team stays on top of industry changes and enhances productivity.
🎧 Tune in for actionable tips that will help you implement online training that works—whether for new hires or as part of ongoing staff development.
🔥 Check Out Our Latest Blog: Top 10 Customer Service Skills for Insurance Agents to Master in 2025 https://bit.ly/4j4m4Fs
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