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Commercial Insurance Trends 2025: Future of Client Service Revealed

The Ridiculously Amazing Insurance Podcast

Release Date: 07/15/2025

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The Ridiculously Amazing Insurance Podcast

๐Ÿš€ Ridiculously Amazing Insurance Agent Podcast ๐ŸŽ™๏ธ Episode: Insurance Agency Leadership Tips โ€“ Stop Wearing Too Many Hats ๐Ÿ‘’ Are you an independent insurance agency owner trying to do it all? In this episode, Carl Salinas of Salinas Insurance in Elkhart, Indiana, shares how he went from โ€œdrowningโ€ in daily tasks to building structure, improving morale, and creating sustainable growth. ๐Ÿ’ก โœจ Hereโ€™s what youโ€™ll learn: ๐Ÿ‘ฅ Delegation & Specialized Roles โ€“ How hiring a profitability manager freed up Carlโ€™s time to focus on growth. ๐Ÿ“‹ Clear Job Descriptions โ€“ Why...

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How to Train Insurance Customer Service Teams to Unwind Upset Customers ๐Ÿ”ฅ In this episode of the Ridiculously Amazing Insurance Agent Podcast, Kelly Donahue-Piro shares practical strategies to help your team confidently handle even the most difficult client calls. As an independent insurance agent, you know how vital it is to keep customers happy โ€” even when theyโ€™re upset. But are your CSRs truly prepared? โœ… Hereโ€™s what youโ€™ll learn: ๐Ÿ“ How to create scripts that guide conversations while letting team members sound authentic ๐ŸŽญ Why role-playing works โ€” and how to practice...

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๐ŸŽ™๏ธ Handling Upset Insurance Customers: Premium Increase Scripts That Work As independent insurance agents, weโ€™ve all faced it โ€” clients upset about premium increases. How you handle these conversations can make or break trust, retention, and even your teamโ€™s confidence. In this episode of the Ridiculously Amazing Insurance Agent Podcast, Kelly Donahue-Piro shares proven scripts, tips, and strategies to help you and your team navigate these tough moments with ease and empathy. ๐Ÿ’ก What youโ€™ll learn in this episode: ๐Ÿ“ Why clients really get upset about premium increases โ€” and...

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๐Ÿ“ข New Episode Alert!Kelly Donahue-Piro joins the Ridiculously Amazing Insurance Agent Podcast to break down the 2025 insurance market, agency priorities, and strategies for retention, efficiency, and growth. Perfect for independent insurance agents navigating a hard market! ๐Ÿก Insurance Market Insights 2025 The hard market continues, though some areas are stabilizing. Florida auto rates are dropping 9โ€“10%, which impacts commissions. ๐Ÿ”‘ Agency Priorities Retention: Keep clients who are now vulnerable to competitors. Efficiency: Use tech, streamline processes, and evaluate unprofitable...

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๐ŸŽง Effective Techniques to Boost Renewal Rates: Auto Insurance Renewal Process ๐Ÿš—๐Ÿ“ˆ In this episode of the Ridiculously Amazing Insurance Agent Podcast, weโ€™re diving into proven techniques to help independent insurance agents increase auto insurance renewal rates and build stronger client relationships! ๐Ÿ’ผ๐Ÿ’ฌ Annual auto insurance policy reviews are more than just a formalityโ€”theyโ€™re a chance to boost loyalty, prevent billing issues, and avoid coverage gaps. ๐Ÿšจโœ… ๐Ÿ‘‰ Hereโ€™s what we cover: ๐Ÿ” The importance of proactive outreach before renewal dates ๐Ÿ’ก How to highlight...

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๐ŸŽ™๏ธ How to Retain Commercial Insurance Clients: Renewal Process Guide ๐Ÿข๐Ÿ”’ Commercial renewals donโ€™t have to be chaotic! In this episode of the Ridiculously Amazing Insurance Agent Podcast, Kelly shares the ultimate guide to retaining commercial clients through a structured, proactive renewal process. ๐Ÿ’ผ๐Ÿ“Š When multiple team members are involved, clear leadership and defined roles are key to making sure nothing falls through the cracks โ€” and your commercial clients feel well taken care of. ๐Ÿ’ชโœจ ๐Ÿง  Hereโ€™s what youโ€™ll learn in this episode: โœ… Why strong leadership is...

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๐Ÿšจ Insurance Agency Tips to Retain Clients: Proven Hacks for Independent Agencies ๐ŸŽง Welcome back to another episode of the Ridiculously Amazing Insurance Agent Podcast! ๐ŸŽ‰ In this episode, we're diving into the real strategies that helped one agency skyrocket their retention rate from 85% to 91% in just a few months. ๐Ÿ“ˆ Whether you're new to retention planning or ready to level up, these tips are practical, proven, and ready for you to use. ๐Ÿ’ช ๐ŸŽฏ What Youโ€™ll Learn: โœ… The #1 strategy to save clients who are ready to cancel โœ… How to stay top-of-mind with your insureds...

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๐ŸŽ™๏ธ How to Keep Your Insurance Clients Long-Term | Renewal Secrets ๐Ÿ” Want to boost retention and build long-term relationships with your clients? In this episode of the Ridiculously Amazing Insurance Agent Podcast, Stephen and Kelly break down the power of proactive renewal reviews and how they can transform your agencyโ€™s success! ๐Ÿ’ผ๐Ÿ“ž ๐Ÿ’ก Whether youโ€™re a seasoned agent or just getting started, this episode is packed with game-changing insights to help you provide more value and keep your clients coming back year after year. ๐Ÿ”ฅ In this episode, you'll discover: โœ… Why...

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๐ŸŽ™๏ธ Insurance Agency Team Development with Training Courses | Hopmeier Evans Gage Story In this episode of the Ridiculously Amazing Insurance Agent Podcast, we're diving into how Hopmeier Evans Gage Insurance is transforming their agency through team development and training! ๐Ÿš€ Hereโ€™s what youโ€™ll learn: โœ… How they use Agency Performance Partners content (blogs, YouTube, and the APP School) for ongoing training โœ… The power of 3-minute videos for easy learning before diving into bigger training topics โœ… How adopting EOS (Entrepreneurial Operating System) helped them identify...

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๐ŸŽง How to Retain Insurance Clients | Master Retention with These Expert Tips! ๐ŸŽฏ In this episode of the Ridiculously Amazing Insurance Agent Podcast, we're diving deep into customer retention strategies for independent insurance agents! ๐Ÿš€ As market growth slows, keeping your current clients happy and loyal has never been more important. Losing clients can hurt your profitability, but with the right approach, you can turn retention into a growth strategy! ๐Ÿ’ผ๐Ÿ“ˆ ๐Ÿ‘‰ Hereโ€™s what we cover: โœ… Why tracking cancellation reasons is crucial โœ… The power of proactive renewal reviews โœ…...

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More Episodes

๐ŸŽ™๏ธ Commercial Insurance Trends 2025: Future of Client Service Revealed
๐Ÿ”ฅ Ridiculously Amazing Insurance Agent Podcast | Agency Performance Partners

๐Ÿ‘‹ Hey Insurance Agents! Are you ready to LEVEL UP your commercial insurance game in 2025? In this must-listen episode, Stephen, the Diva of Insurance from Agency Performance Partners, breaks down the biggest trends shaping the future of client service in the commercial insurance world. ๐Ÿ’ผ๐Ÿš€

๐Ÿ” What Youโ€™ll Learn:

โœ… Why shifting from reactive service to proactive consulting is a game-changer
โœ… How to leverage technology for smarter workflows and client satisfaction
โœ… Using data-driven insights to better serve and retain commercial clients ๐Ÿ“Š
โœ… The power of sales and service collaboration for agency success
โœ… Ways to evolve your service model and stay ahead of the curve in 2025 ๐Ÿ’ก

๐Ÿ’ฌ โ€œItโ€™s not just about working harder โ€“ itโ€™s about doing the right things better.โ€ โ€“ Stephen

โœจ Whether youโ€™re running a growing agency or looking to modernize your service experience, this episode is packed with practical advice, bold insights, and tools to help your agency thrive.

๐ŸŽฏ Agency Performance Partners offers the training, systems, and coaching you need to crush it in the modern insurance landscape.

๐Ÿ‘‡ Donโ€™t forget to like, comment, and subscribe for more ridiculously amazing content!

๐Ÿ”ฅ Check Out Our Latest Blog: Top 10 Customer Service Skills for Insurance Agents to Master in 2025 https://bit.ly/4j4m4Fs

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๐Ÿ“ˆ Ready to Take Your Agency to the Next Level? Book a Meeting with Agency Performance Partners for Tailored Strategies That Drive Real Success. Schedule Your Consultation Today! Book Now https://bit.ly/meetwithAPP

๐Ÿค Weโ€™re Agency Performance Partners; APP is your insurance agencyโ€™s best friend when it comes to training, strategies, brutal truth & tough love that'll grow your agency with hugs & high fives along the wayโ€ฆ.just like a BFF. LEARN MORE: https://bit.ly/APP-Website

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