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Season 1, Episode 4: Building Trust with Customers in an Era of Machine Intelligence

AI & Analytics for Life

Release Date: 03/19/2019

Season 2, Episode 3: Artificial Intelligence Essentials show art Season 2, Episode 3: Artificial Intelligence Essentials

AI & Analytics for Life

Artificial intelligence implementations are early days, and organizations need meaningful strategies that can help their business -Right Now!  Join me for a dialog around the AI essentials needed for today's global businesses.  In the studio with me from SS&C Intralinks is the head of AI & Analytics -Prakash Kanchinadam, and Michael Lahens -Principal Designer for Artificial Intelligence. Learn how we leveraged this strategy for DealVision -a purpose-built app for the buy-side of M&A transactions.

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Season 2, Episode 2: Augmenting Human Intelligence in an Era of Machine Intelligence show art Season 2, Episode 2: Augmenting Human Intelligence in an Era of Machine Intelligence

AI & Analytics for Life

Humans visualize and learn in ways that machines cannot replicate.  Knowing this means validation and decisions made from data analysis should leverage AI, but the design intent should be to augment human intelligence.  How the design of AI-assisted experiences come together with the goal of “suggesting vs doing” is what empowers humans and enhances productivity. Join Cengiz for the first in a series of podcasts highlighting AI Strategies that surround SS&C Intralink’s products.

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Season 2, Episode 1: The Intersection of Deal Making, Analytics & Design-Led Thinking show art Season 2, Episode 1: The Intersection of Deal Making, Analytics & Design-Led Thinking

AI & Analytics for Life

The Mergers and Acquisitions (M&A) space is high-stakes, which means we must help businesses realize success by providing users with the right context. Delivering on design-led products means we must go beyond understanding the problem, to a place where we work with customers to validate the business scenarios, flows and feedback loops needed to successfully close deals. Cengiz welcomes Justin Nowicki, Investment Banking turned Product Leader into the studio to talk about Deal Marketing in the world of M&A.

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Season 1, Episode 4: Building Trust with Customers in an Era of Machine Intelligence show art Season 1, Episode 4: Building Trust with Customers in an Era of Machine Intelligence

AI & Analytics for Life

In this fourth industrial revolution that we are all in -Artificial Intelligence, we would like to believe that AI alone is going to give us new insights that will get us closer to the customer.  The reality is customer's don't build trust with machines or systems.

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Season 1, Episode 3 - Live from Gartner Symposium/ITxpo 2018 show art Season 1, Episode 3 - Live from Gartner Symposium/ITxpo 2018

AI & Analytics for Life

[Bonus Episode] Cengiz hits the exhibition floor at Gartner's conference in Orlando to talk to business leaders about the challenges and opportunities of digitalization. Interviewees: Richard Milam, Enablesoft 2) Ryan King, Red Hat 3) Sal Visca, Elastic Path.

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Season 1, Episode 2 – The DNA of the Customer: Getting Beyond the Journey show art Season 1, Episode 2 – The DNA of the Customer: Getting Beyond the Journey

AI & Analytics for Life

Data enrichment and analytics providers today know that deep customer insight is key to ensuring product offerings match customer needs. So how can businesses best align with customers to understand their desires and build their confidence in the brand? With the interplay of human and digital customer interactions in mind, Cengiz shares his top three methods for getting to know and build influence among your target audience.

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Season 1, Episode 1 - The Intersection of Human and Machine Intelligence show art Season 1, Episode 1 - The Intersection of Human and Machine Intelligence

AI & Analytics for Life

On this introductory episode, Cengiz gives a high level overview of File Analytics, and how it can be leveraged on enterprise unstructured data to extract valuable business insights.

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In this fourth industrial revolution that we are all in -Artificial Intelligence, we would like to believe that AI alone is going to give us new insights that will get us closer to the customer.  The reality is customer's don't build trust with machines or systems. The truth is we must lead with human-led intelligence and knowledge gathered through strategic best practices that help us learn the customer's business. Augmenting those learnings with proven machine intelligence is what will help you navigate the path to becoming the trusted advisor.  What customer-focused programs and techniques are you considering in your organization?  Listen to my latest podcast to help jump-start your program.