281: From Blame Culture to Coaching Culture: Kuoni Tumlare’s Journey with Felix Gaehwiler
Release Date: 02/09/2026
290: Health Coaching and Lifestyle Medicine with Dr Pádraic Dunne
The AC Podcast
In episode 2 of our Coaching for Health and Wellbeing series, hosts Christian van Nieuwerburgh and Ana Paula Nacif are joined by Dr Pádraic Dunne to explore the integration of lifestyle medicine with coaching and positive psychology. Dr Dunne brings the pillars of lifestyle medicine — healthy eating, physical activity, sleep, stress management, avoiding risky substances, and social connectedness — to life with characteristic warmth and clarity, framing them not as clinical prescriptions but as common-sense foundations that generations before us simply lived by. Grounded in robust...
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289: What's the Difference Between Health Coaching and Wellbeing Coaching? with Christian van Nieuwerburgh and Ana Paula Nacif
The AC Podcast
In this opening episode of the new Coaching for Health and Wellbeing podcast series, hosts Christian van Nieuwerburgh and Ana Paula Nacif set the scene for what promises to be a rich and thought-provoking conversations. They introduce a central theme that runs throughout the series: coaching is not simply a tool for wellbeing — it is a wellbeing intervention in its own right. Drawing on their extensive experience, Christian and Ana explore how coaching empowers individuals to take greater agency over their health and lives, fostering self-responsibility and a deeper sense of flourishing. ...
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288: A Day in the Life of Selana Kong: The Art of Balancing Passions and Cultural Identity
The AC Podcast
In this episode of A Day in the Life Of, host Maxine Bell sits down with Selana Kong — coach, mediator, and music educator — whose life has woven together the cultures of Hong Kong, Canada, and the UK into something truly unique. Selana shares her refreshing perspective on embracing multiple passions without losing yourself in the process, reminding us that progress, not perfection, is the real measure of a life well lived. Her guiding philosophy — "one step at a time, one foot in front of the other" — is a quiet but powerful antidote to the pressure we all feel to have everything...
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287: Small Steps, Big Impact: Why Building a Coaching Culture Is a Marathon with Dr Peter James
The AC Podcast
In the final episode of our inspiring series on Building Successful Coaching Cultures, host Rosie Nice is joined by CEO of HCG Strategic Solutions, facilitator and executive and leadership coach, Dr. Peter James for a rich conversation on the behaviours, mindsets, and leadership qualities that turn coaching from a buzzword into a business-critical culture. Drawing on his extensive consultancy experience, Peter offers a nuanced definition of coaching culture as a living set of behaviours and mindsets woven into everyday leadership and communication. Central to his philosophy is self-awareness...
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286: The Long Game: Persistence, Resistance, and Cultural Fit in Coaching Cultures with Sandra Cullen
The AC Podcast
In episode eight of our Building Successful Coaching Cultures, host Rosie Nice, interviews Sandra Cullen, Vice President of Training and Customer Experience at Air Astana, about the airline’s inspiring 15-year journey in building a coaching culture. Sandra shares her extensive international experience in shifting organizational leadership from directive approaches to empowering employees through coaching. The conversation explores the strategic, patient work required to embed coaching at every level of an organization, offering practical insights for leaders and HR professionals seeking to...
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285: From Judgment to Growth: Building Sustainable Coaching Culture in Education with Sue Smith
The AC Podcast
In episode seven of our Building Successful Coaching Cultures podcast series, host Rosie Nice interviews Sue Smith, Learning and Development Manager at East Lancashire Learning Group, about the transformative power of embedding coaching culture within large education organisations. Sue shares her experience of moving away from traditional, judgmental observation-based performance management toward a more supportive, developmental coaching approach. Through practical strategies including learning walks, professional learning conversations, and action learning sets, East Lancashire Learning...
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284: A Research-Led Perspective on Coaching Culture with Professor Jonathan Passmore
The AC Podcast
In the 6th episode of the Building Successful Coaching Cultures series, host Rosie Nice, is joined by Professor Jonathan Passmore to explore what it really takes to embed a coaching culture within organisations. Drawing on decades of research and practice, Jonathan unpacks how a coaching culture goes beyond individual interventions, becoming a default way of thinking, leading, and interacting. He highlights the value of aligning leadership intent with everyday behaviours, and the importance of extending coaching principles across all levels of an organisation—not just within formal...
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283: How Putting People First Built a Coaching Culture and Business Success with Charlotte Hurst
The AC Podcast
In the fourth episode of our Building Successful Coaching Cultures series, host, Rosie Nice talks to Charlotte Hurst to reflect on her time leading Farsight Consulting and how a simple intention - to build a great place to work and deliver outstanding client outcomes - evolved into a deeply embedded coaching culture. Despite not starting with a grand design, the company expanded from a small tight-knit team into an organisation of more than 140 people, where coaching became the backbone of how quality, learning and growth were sustained. ‘We realized more and more over time that...
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282: Why Leaders Need a Coach’s Perspective with Jan Doyle
The AC Podcast
How do you move from telling your team what to do to truly empowering them? In this episode host, Rosie Nice sits down with Jan Doyle, a specialist in leadership coaching and organizational development, to explore what it really takes to embed coaching into teams and organizations. Jan demystifies the idea of a coaching culture, drawing a clear distinction between professional, ‘pure’ coaching and the everyday coaching approaches leaders and managers can use to unlock performance. At the heart of the conversation is a powerful mindset shift: moving from telling people what to do to...
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281: From Blame Culture to Coaching Culture: Kuoni Tumlare’s Journey with Felix Gaehwiler
The AC Podcast
In the third episode of Building Successful Coaching Cultures, host Rosie Nice, speaks with Felix Karl Gaehwiler, an adaptable and pragmatic leader driving Business Transformation for DMC Europe at Kuoni Tumlare. Felix shares a candid look at life inside a blame-driven sales culture—where responsibility was always pushed outward, energy was low, and while people were functioning, they weren’t thriving. The team was stuck, unhappy, and disconnected. Change began when a new Head of Sales, Tim, introduced a coaching-led approach. Rather than giving solutions, Tim first listened—to...
info_outlineIn the third episode of Building Successful Coaching Cultures, host Rosie Nice, speaks with Felix Karl Gaehwiler, an adaptable and pragmatic leader driving Business Transformation for DMC Europe at Kuoni Tumlare. Felix shares a candid look at life inside a blame-driven sales culture—where responsibility was always pushed outward, energy was low, and while people were functioning, they weren’t thriving. The team was stuck, unhappy, and disconnected.
Change began when a new Head of Sales, Tim, introduced a coaching-led approach. Rather than giving solutions, Tim first listened—to frustrations, complaints, and concerns—and then asked different questions that challenged individuals and teams to take ownership: “What ideas do you have to solve that?” Felix recalls how challenging this felt at first and how it took him on his own journey, confronting his resistance until he could see the approach working and eventually train as a coach himself.
The conversation explores how coaching shifted accountability, relationships, and performance over time, while also highlighting the ongoing effort required to sustain a coaching mindset amid leadership changes, cross-cultural teams, and hybrid working. This episode is a grounded, human exploration of what coaching really looks like inside organisations—messy, challenging, and ultimately transformative.
You will learn:
· Blame cultures can appear functional while masking stagnation, disengagement, and low accountability.
· Listening and curiosity are a key part of building a coaching culture
· The powerful shifts that occur over time when a coaching culture is built into organizations
‘I think a coaching culture exists when people feel safe to develop new ideas, but even more, when they feel safe to give and accept feedback, irrespective of position or title.’
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For the episode resources and guest bio, please visit:
https://www.associationforcoaching.com/page/dl-hub_podcast-channel-building-coaching-cultures-blame-culture-coaching-organizations
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