loader from loading.io

The Dark Side of Hospitality

SavorHouse

Release Date: 03/18/2025

Nobody’s Thinking About the Bathroom show art Nobody’s Thinking About the Bathroom

SavorHouse

The bathroom isn’t just a pit stop—it’s a pivotal part of the guest experience. Quiet, intimate, and revealing, it’s where your brand’s truth comes through loudest. In this episode, we uncover why this often-ignored space holds the emotional power to either deepen trust or silently destroy it. From the operational signals bathrooms send to what guests really feel—but never say—we’re breaking down how this small room reflects your culture, your leadership, and your values. Whether you’re building a brand, leading a team, or simply rethinking what hospitality truly means, this...

info_outline Your Restaurant Isn’t Local, And Everyone Knows It show art Your Restaurant Isn’t Local, And Everyone Knows It

SavorHouse

The word “local” gets thrown around a lot in hospitality—but most restaurants are getting it wrong.   In this episode of The Savorhouse Podcast, we’re exposing the truth behind what it actually means to belong to your community. Because being local isn’t about sourcing your produce from the nearest farm or naming your cocktails after street corners. It’s about emotional connection, community trust, and guest experience that feels rooted, not rehearsed.   We’ll break it down from every angle:   Why “local” is more than a marketing line—it’s a promise. ...

info_outline The-Secret-Ingredient-Is-You---How-Team-Culture-Becomes-the-Guest-Experience.mp3 show art The-Secret-Ingredient-Is-You---How-Team-Culture-Becomes-the-Guest-Experience.mp3

SavorHouse

We talk a lot about hospitality from the guest’s point of view—but what about the team behind it? In this episode, we unpack the invisible force that shapes every service moment, every impression, and every memory: culture.   Whether you’re running a restaurant, managing a team, or just trying to build a better workplace, this episode will show you how behind-the-scenes energy becomes front-of-house magic.   You’ll learn:   Why guests can feel internal culture without ever seeing it How your leadership style shapes the entire guest experience What it takes to build a...

info_outline Luxury Is Dead: The New Rules of High-End Dining show art Luxury Is Dead: The New Rules of High-End Dining

SavorHouse

What does luxury really mean in 2025? In this episode of The Savorhouse Podcast, Alfio peels back the velvet curtain on high-end dining to ask the question no one wants to: is traditional luxury still relevant—or is it just performance dressed in white linen?   We break down how the old markers of fine dining—price tags, exclusivity, and quiet perfection—are being replaced by something far more meaningful: human connection, personal storytelling, and guest experience with soul.   This episode explores: ‱ Why the traditional fine-dining model is losing relevance ‱ How guest...

info_outline The Dark Side of Hospitality show art The Dark Side of Hospitality

SavorHouse

đŸ”„ The guest experience lies an industry that glorifies exhaustion, undervalues talent, and pushes people to their breaking point.   In this episode of The Savorhouse Podcast, we’re pulling back the curtain on:   ✅ The toxic work culture that restaurants have accepted for too long. ✅ Why guests rarely see the true cost of the “perfect service” they expect. ✅ The business model that’s failing its workforce—and how to fix it.   This isn’t just an industry conversation. It’s a wake-up call.   If you work in hospitality, lead a team, or simply care about...

info_outline The ‘Vibe Tax’ – A Pricing Revolution or Just a Clever Illusion? show art The ‘Vibe Tax’ – A Pricing Revolution or Just a Clever Illusion?

SavorHouse

Why are guests willing to drop hundreds—sometimes thousands—on dining experiences where the food isn’t always the star? Welcome to the world of the ‘Vibe Tax’—where restaurants aren’t just selling meals, they’re selling status, exclusivity, and perception.   In this episode, we’re breaking down: ✅ Why some restaurants can charge premium prices—without changing the food. ✅ How social media, exclusivity, and scarcity drive guest behavior. ✅ The future of experience-based pricing—what works, what’s hype, and what’s here to stay.   Are we witnessing a true...

info_outline Burn the Playbook: Why Your F&B Business Model is Outdated show art Burn the Playbook: Why Your F&B Business Model is Outdated

SavorHouse

The restaurant industry has changed—but has your business model kept up?   Margins are thinner, labor expectations have shifted, and guest behavior is evolving faster than ever. Yet, too many restaurants are still operating under an outdated system—one that was never designed for long-term success in today’s market.   In this episode of The Savorhouse Podcast, host Alfio Celia breaks down: ✅ Why the traditional restaurant model is failing (and why it’s not just about food or service). ✅ How guest expectations have changed—and why relying on outdated tactics is costing...

info_outline Your Restaurant is Boring – Why Most F&B Concepts Fail Before They Even Begin show art Your Restaurant is Boring – Why Most F&B Concepts Fail Before They Even Begin

SavorHouse

Most restaurants don’t fail because of bad food. They don’t fail because of bad service. They fail because they’re forgettable.   In today’s hyper-competitive market, having “great food” isn’t enough. If your brand doesn’t stand for something—if it doesn’t create an emotional connection—you’re just another place serving food. And when you’re forgettable, you’re replaceable.   So, how do you fix it? In this episode of The Savorhouse Podcast, we break down: ✅ The real reasons guests ignore some restaurants and become obsessed with others ✅ The psychology...

info_outline F&B Marketing is Broken – How to Sell Without Selling Out show art F&B Marketing is Broken – How to Sell Without Selling Out

SavorHouse

Let’s be real—most F&B marketing is a disaster. Restaurants and bars are stuck in a cycle of desperate discounts, cringe influencer deals, and copy-paste promotions that don’t move the needle. Meanwhile, the best brands? They’re dominating without ever having to beg for attention. ❌ If your marketing is boring, invisible, or just not working—this episode is your wake-up call. On The Savorhouse Podcast, I’m pulling back the curtain on: ✅ Why traditional F&B marketing is failing—and why it’s NOT just about social media. ✅ The real reason discounts are killing your...

info_outline Service Recovery or Guest Manipulation? show art Service Recovery or Guest Manipulation?

SavorHouse

Episode 9: “The Fine Line Between Service Recovery & Getting Played”   When does “making it right” turn into “getting taken advantage of”? In this episode of The Savorhouse Podcast, we’re tackling the tricky world of service recovery—how to fix mistakes, keep guests happy, and stop rewarding bad behavior.   đŸ”č Business Perspective: Where do you draw the line between genuine guest concerns and serial complainers looking for a freebie? Learn how to train your team to handle complaints with confidence—without giving away the house.   đŸ”č Guest Perspective:...

info_outline
 
More Episodes

đŸ”„ The guest experience lies an industry that glorifies exhaustion, undervalues talent, and pushes people to their breaking point.

 

In this episode of The Savorhouse Podcast, we’re pulling back the curtain on:

 

✅ The toxic work culture that restaurants have accepted for too long.

✅ Why guests rarely see the true cost of the “perfect service” they expect.

✅ The business model that’s failing its workforce—and how to fix it.

 

This isn’t just an industry conversation. It’s a wake-up call.

 

If you work in hospitality, lead a team, or simply care about the people behind your favorite dining experiences—this one’s for you.

 

🎧 Listen now on The Savorhouse Podcast