Client Experience: Larry Levine, Peapack-Gladstone Bank Interview
Release Date: 09/06/2016
The Advantages of ESOP Banking
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Banks often have banking specialties in an industry such as healthcare. Here, we take another view and look at a banking specialty across a variety of industries.
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Turbocharging Bank Project Management
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We thought we were good at project management until we developed a separate project management team. Now, we have taken it to another level and has been more efficient than ever at churning through projects.
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Business Model: Chip Mahan, Live Oak Bank Interview
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In this episode, we interview Chip Mahan, the founder, Chairman, and CEO of Live Oak Bank who is also a board member of nCino. We delve into Chip's background and learn the history of how he has come to lead a bank that has growth that is almost 5x more than their peers and profitability that is 4x their peers. Learn why this bank's business model is so profitable and how it is set to be even more so in the future. Live Oak Bank is the second largest SBA lender in the country and is poised to be the first. We cover the Bank's thoughts on when they sell the SBA-guaranteed portion of a...
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Client Experience: Larry Levine, Peapack-Gladstone Bank Interview
Bank To Bank
Larry Levine, the Director of Client Experience for Peapack-Gladstone Bank out of New Jersey, sits down with us to provide a master class to bankers on how they can take steps to improve the client experience. We talk about the Bank's "Voice of the Client Committee" and its impact. We discuss the use of the Net Promotor Score, how Peapack-Gladstone has been successful at improving technology adoption rates and the proper way to resolve customer problems. We cover the role of branding, culture, and leadership in making a difference in banking and go in-depth to better understand the lengths...
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Intro: Why We Podcast and Why We Share
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The episode was really meant to be the intro to our series. This show explains why we are experimenting with podcasting and explains our goals and theme during our first season. In addition, we delve into the biological reason why the physical human form is at its maximum potential and that further development will rest on the transfer of information. What does this have to do with banking? Our premise is - for banks to be successful in the future, they need to increase the sharing of information in order to increase their intelligence and adapt quicker. This podcast explains why our...
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Bank Strategy: U.S. Banking with the Opening of Cuba
Bank To Bank
This episode explores the opening of Cuba to US banks and why it might be time for some banks to make it part of their long run strategy. We took a trip down to Havana to understand the current state of banking affairs, the US regulatory environment around the country, what the opportunity is for U.S. banks and how banks might strategically frame their options.
info_outlineLarry Levine, the Director of Client Experience for Peapack-Gladstone Bank out of New Jersey, sits down with us to provide a master class to bankers on how they can take steps to improve the client experience. We talk about the Bank's "Voice of the Client Committee" and its impact. We discuss the use of the Net Promotor Score, how Peapack-Gladstone has been successful at improving technology adoption rates and the proper way to resolve customer problems.
We cover the role of branding, culture, and leadership in making a difference in banking and go in-depth to better understand the lengths this bank goes to love their employees.
We also cover the future and find out what technology Peapack-Gladstone is investing in, how the bank's focus on onboarding is starting to make a difference and how they are executing their "Bank Anywhere" strategy.
This episode is perfect for any banker looking to improve their value proposition, places importance on creating a unique customer experience or just wants to improve their customer service. Peapack-Gladstone Bank has turned the client experience into a competitive advantage and every banker should take notice.