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Elevating The Customer Experience with Blake Morgan

Your Wealth & Beyond: Secrets of Successful Entrepreneurs

Release Date: 03/07/2025

The Exit Playbook for Business Owners with Scott Snider

Your Wealth & Beyond: Secrets of Successful Entrepreneurs

For most entrepreneurs, building a business is the dream — but exiting successfully is often an afterthought. Most business owners pour their lives into creating a company only to face regret, financial gaps, or a lack of purpose when it’s time to transition. Today, we’ll uncover what it takes to align your business, personal, and financial goals, so your exit leads not just to financial security, but to significance and fulfillment. Joining me is Scott Snider, President of the Exit Planning Institute (EPI) and a nationally recognized leader in exit planning. Scott started his first...

The Next AI Revolution with Andrew Amann

Your Wealth & Beyond: Secrets of Successful Entrepreneurs

AI is transforming business at breakneck speed and most entrepreneurs are struggling to keep up. From clunky chatbots to overwhelming tech stacks, many founders and CEOs are wasting time and money chasing trends instead of building real, scalable solutions. And today’s guest is here to explain how the future of AI is already reshaping the way we do business—and how to stay ahead of the curve. Andrew Amann is a serial entrepreneur who has founded 14 companies and successfully exited three of them. He’s the CEO and co-founder of , an award-winning AI agency serving major brands like...

Lessons from a Reluctant Entrepreneur with Mike Konrad

Your Wealth & Beyond: Secrets of Successful Entrepreneurs

With 80% of new businesses seemingly destined to fail, the odds are stacked against most entrepreneurs. But today’s guest is on a mission to shift that equation. From overcoming financial hardship and a lawsuit that nearly bankrupted him to reshaping his leadership style and creating a winning team culture, today’s conversation is all about what it takes to build and scale a thriving business. Mike Konrad is the founder and CEO of Aqueous Technologies, a public speaker, podcast host, and author of The Reluctant Entrepreneur. Mike shares his 40-year journey in the electronics manufacturing...

From Family Business to Franchise Empire with Michael Seitz

Your Wealth & Beyond: Secrets of Successful Entrepreneurs

Big-box pet stores may offer convenience, but they often fall short when it comes to personalized service, expert nutrition advice, and a deeper overall commitment to pet wellness. Today’s guest recognized this gap in the industry and set out to build a franchise model that delivered on all fronts—without sacrificing community values or sustainability. His goal: to empower local pet store owners with the tools and support to thrive in a competitive market where natural food and nutrition are expected from pet owners. Michael Seitz is the CEO and Chairman of , one of only four...

Finding Purpose and Optimyzing Your Life with Michael Rovellio

Your Wealth & Beyond: Secrets of Successful Entrepreneurs

After years of service in the U.S. Navy, and a successful career in the corporate world, Michael Roviello found himself battling crippling neck and back pain. This led to a less-than-successful surgery and self-medicating with alcohol and prescription pain meds. When faced with the prospect of having another surgery, he embarked on a healing journey that didn't come with more prescriptions or procedures, but through nature, ancient healing traditions, and deep introspection. Today, Michael is the co-founder of , a wellness studio in Phoenix, Arizona. Optimyze has become a community...

Mastering Your Mindset with Michael Kohan

Your Wealth & Beyond: Secrets of Successful Entrepreneurs

Are you feeling stuck in your personal or professional life, unable to break free from limiting beliefs that hold you back? Many high achievers struggle to find balance and fulfillment, often feeling overwhelmed by stress and self-doubt. In this episode, we dive into proven strategies for transforming your mindset and taking control of your future. Michael Kohan, a certified life coach, speaker, and host of the Your Wellness Yogi podcast, has spent years helping individuals shift their perspectives and cultivate meaningful success. With a background in yoga, mindfulness, and personal...

The Purpose-Driven Handbook with Carly Pepin

Your Wealth & Beyond: Secrets of Successful Entrepreneurs

Many professionals and entrepreneurs struggle with burnout, imposter syndrome, and the challenge of aligning their daily actions with their true passions. Without a clear vision and strategy, it’s easy to lose momentum and feel disconnected from what truly matters. But today’s guest has a proven track record of helping entrepreneurs and business leaders clarify their purpose and build lives that inspire them. Carly Pepin is the Founder and Senior Advisor at West Coast Growth Advisors, a human behavior specialist, coach, and speaker who has spent years helping individuals and business...

Elevating The Customer Experience with Blake Morgan

Your Wealth & Beyond: Secrets of Successful Entrepreneurs

In a rapidly evolving business landscape, customer experience is no longer just a department—it’s a company-wide mindset. How can leaders create a customer-first culture that drives loyalty, improves engagement, and fuels long-term success? Today’s guest, Blake Morgan, is a globally recognized customer experience futurist, keynote speaker, and best-selling author. She has worked with some of the world’s top brands, helping them redefine the customer journey in an era shaped by technology, AI, and changing consumer behaviors. In our conversation, Blake shared insights from her latest...

Crafting Your Dream Business with Kristin Steele

Your Wealth & Beyond: Secrets of Successful Entrepreneurs

What does it take to scale a business from the ground up, navigate male-dominated industries, and build a company culture that thrives? As you’ll hear from today’s guest, leaders provide inspiration and remove obstacles to empower their teams. Kristin Steele is a serial entrepreneur and co-founder of and , which are revolutionizing tech solutions for the beverage alcohol industry. With a background in ERP consulting and a keen eye for inefficiencies, she saw an opportunity to modernize an industry still reliant on outdated systems. She took the leap from corporate stability to...

The Power of Hyperfocus with John Torrens

Your Wealth & Beyond: Secrets of Successful Entrepreneurs

What if the thing you thought was holding you back was your biggest strength? We’ve learned that over 62% of successful entrepreneurs have some form of ADHD. Struggling with distraction, impulsivity, and the constant pull of new ideas is something many people deal with on a daily basis, but what if they were the keys to your success? That’s why I’m thrilled to be speaking with John Torrens. John is an entrepreneur, professor, and author of Lightning in a Bottle: How Entrepreneurs Can Harness Their ADHD to Win—to explore how neurodiversity can be a superpower in business. With...

More Episodes

Today’s guest, Blake Morgan, is a globally recognized customer experience futurist, keynote speaker, and best-selling author. She has worked with some of the world’s top brands, helping them redefine the customer journey in an era shaped by technology, AI, and changing consumer behaviors.

In our conversation, Blake shared insights from her latest book, The Eight Laws of Customer-Focused Leadership, and explained why customer experience is not just about service—it’s about mindset, culture, and operational efficiency. We also discussed the impact of AI on customer relationships and practical strategies that businesses of any size can implement to stay ahead.

In this podcast interview, you’ll learn:

How customer experience has evolved over the last 20 years—and where it’s headed.
Why CX is a company-wide philosophy, not just a department.
The biggest mistakes businesses make in understanding their customers.
How AI can enhance, not replace, human connection in customer service.
The power of storytelling, content creation, and brand building in today’s digital world.
Practical steps small businesses can take to improve CX and stand out in competitive markets.

Interview Resources

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