“Is Time the Greatest Currency? Kent Hance on Southwest Airlines, Negotiation Tactics, and Life’s Unforgettable Lessons”

“Is time truly the greatest currency we possess?” That’s the question Kent Hance opens with, setting the stage for an episode packed with wisdom, humor, and unforgettable stories. In this lively installment of "Kent Hance, The Best Storyteller in Texas," Kent dives deep into the value of time, sharing personal routines and life hacks that keep him sharp at 83 years old—including answering emails while on the treadmill and making calls while walking the halls. His philosophy: “People that organize their time and don’t waste time are always successful.”

Listeners are treated to a masterclass in negotiation, as Kent reveals how physical fitness can give you an edge at the bargaining table The episode then takes flight with Kent’s insider perspective on Southwest Airlines, from its humble beginnings sketched on a bar napkin to its transformation under new leadership. Kent’s close friendship with legendary founder Herb Kelleher brings rare insights, including the story of how a baggage handler’s suggestion revolutionized turnaround times and how Herb’s “customers always right” mantra shaped the airline’s culture.

Kent doesn’t shy away from the big changes facing Southwest, expressing concern over the loss of free baggage and the shift to assigned seating. His candid reflections are peppered with classic Kent Hance humor—like his trick for keeping the middle seat empty and his take on flying with pets: “If you need a dog to fly, then don’t fly.”

The episode rounds out with heartwarming tales of family reunions, Thanksgiving gatherings, and the enduring importance of connecting with loved ones. Kent’s storytelling is as sharp as ever, leaving listeners with memorable quotes such as, “The greatest currency is time,” and practical advice: “Be sure and get plenty of exercise, and take care of your time.”

Whether you’re a fan of Texas lore, business wisdom, or just great storytelling, this episode is a must-listen. Kent’s blend of humor, insight, and authenticity will leave you inspired to make the most of every moment.

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Host Background

Kent Hance is a celebrated Texas storyteller, former chancellor, and seasoned negotiator whose colorful career spans law, politics, and business. His close relationships with industry icons like Herb Kelleher and his firsthand experience with Southwest Airlines make him uniquely qualified to discuss the airline’s evolution and the importance of leadership, culture, and customer service.

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Notable Quotes & Memorable Moments

• “People that organize their time and don’t waste time are always successful.”
• “If you need a dog to fly, then don’t fly.”
• “The greatest currency is time.”
• The story of the baggage handler’s suggestion that changed Southwest’s turnaround times.
• Kent’s humorous advice for keeping the middle seat empty: “Get that barf bag and open it and look at it.”

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Call-to-Action

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