Sales is a Conversation between Two People w/ Brad Ferguson of Sandler Sales BRT S04 EP15 (177) 4-9-2023

Sales is a Conversation between Two People  w/ Brad Ferguson of Sandler Sales

BRT S04 EP15 (177) 4-9-2023

 

What We Learned This Week

• Sandler Sales Sub: take prospects thru the 7 compartments for a complete sale
• Sales is a conversation between 2 people
• Ask Qs - to determine the real problems, can’t be a Yes/ No Q , start with ‘How’ or ‘What’
• Pattern Interrupt - method to disarm people
• Seek the Truth, not the Sale
• Buying Meter – Intellectual vs Emotional reasons
• Rule – People don’t argue with their own data
• Belief - people sign and pay on belief

 

 

 

Guest: Brad Ferguson w/ Sandler Sales

https://www.brad.sandler.com/

LKIN: HERE

 

Managing Member Scottsdale Sales Training, LLC Diamond Award Franchisee Managing Member Scottsdale Sales Training, LLC Diamond Award Franchisee - 4/1995 - present 

 

Per Brad: I have been fortunate to work with some great companies over the years with one goal in mind: SALES EXCELLENCE. I have been able to align myself with sales and business experts who were willing to help me grow to the point of being considered an elite member of the Sandler Training Network... according to my peers. Highly effective helping companies hire “A” players and avoid sales ghosts. Able to teach, coach, and mentor sales leaders and sales professionals to establish and maintain record performance levels, from skill development to revenue growth.

You need a trainer who can also be a trusted advisor, partner and consultant. Why choose Scottsdale Sales Training, LLC.? Because the success of our training has been repeatedly proven through delivery to thousands of clients.

Sandler Training is an international sales training and development firm dedicated to improving sales revenue, establishing and creating a hiring process for sales and sales management, with affordable tools that keep sales turnover under 10%. Skilled in Sales Training, Coaching, and Sales Recruiting. First Sandler Certified Instructor in Arizona. Results producing coach and training professional with a BS in Education focused in Teaching and Coaching from the State University of New York College at Cortland.

Sandler Training has been recognized as the # 1 Sales Training Organization by Entrepreneur Magazine multiple times.

Sandler Sales Books:

https://www.sandler.com/books/

 

Sandler Sales Sub:

1. Bonding and rapport building.
2. Up-front contracts.
3. Pain.
4. Budget.
5. Decision.
6. Fulfillment.
7. Post-sell.

Take prospects thru the 7 compartments for a complete sale

 

 

Notes:

Seg. 1

 

Sales is a conversation between 2 people

 

Sales people need to strive for Equal Business Stature with Clients, do not sell up

Buyer’s world, enter in and understand the Buyer, what are their pain points

You have to find compelling reasons for them to buy from you

 

People do not want to be sold, they want to buy, make the decision themselves

 

Determine what they are missing out on if they do not buy from you, what are the real costs of not doing business with you?

 

Problem – this is an overused term for profiling a client

Phrase it better: Are you hurt bad enough? Are you concerned enough about this issue?

 

Look for gain with your solution vs. pain

What impact has this issue had, what resources are needed to solve it?

 

Business case for designing a solution to uncover

Sales idiom - All prospects lie all the time

They do not want to be put on the spot

 

Covid was a disruptive change, and many industries had to adjust to keep doing business, sales is now mostly virtual

 

Tech empowers buyers, they control the process, and have access to more information

 

Buyers Journey – has shifted, buyers can do it on their own

 

Trust must be created between buyer and seller

Rule – You are there to serve clients – seek the truth, not the sale

 

Rule – if the competition is doing it, stop doing it

 

Buyers world & buyer’s business

Let the buyer talk, and use your 2 ears to listen

Discovery, not convincing, let the buyer find the solution you provide on their timeline

 

 

Seg. 2

 

Asking Questions with a Yes / No answer stalls you, need to rephrase Qs

Start with Why or How - Type A – Why, Who, When / B – How, What

How, or What – needs a full sentence to answer

 

Meter – Intellectual on one side, and Emotional on the other side

What’s the problem, how close to move to the close zone

Reasons exist for buying decisions, or to not buy

Impact & consequences of current actions

 

What’s the cost of your current process?

Who else is aware of this problem?

What happens if it is not fixed? Long term cost?  

 

Convincing vs. Discovery

You can ask questions in a leading way to help the client determine the best answer on their own

 

Rule – People don’t argue with their own data

Disqualify – part of the job is disqualifying certain buyers, not everyone is a good fit, so you should not try to sell to just anyone, need a buyer profile

 

Sales = Belief – people sign & pay on belief

Hope – buyers contact you on hope

 

 

Seg. 3

 

Right level, right list of potential buyers

Determine who is the decision maker (or makers) to buy

Stop sounding like a salesman

 

Be a consultant, talk to the client, learn about them, can you even help them?

 

What is their selection or buying criteria? What matters to them?

 

Different types of buyers: Technological, financial, influential, end user

 

Types of Buyers for B2B Defined:

The simple way to classify the buyer type is by using the acronym SETUP.

What this SETUP means is the Strategic-Economic-Technical-User-Project Owner (Coach). – 

Types of Buyers for B2B Defined:

The simple way to classify the buyer type is by using the acronym SETUP.

What this SETUP means is the Strategic-Economic-Technical-User-Project Owner (Coach). –

 

Ask Questions to determine What Type of Buyer you are talking with:

 

 

Strategic Buyer - Concerned with the Long Term – CEO

Economic Buyer - Concerned with the budget and cost – CFO

Technical Buyer - Concerned with the specifics of the product, what are the features? – CTO

End User Buyer - Concerned with the benefits and value of the service as they will be the ones actually using it. 

 

 

For More, see blog here

 

Each buyer has a different process for why they make a purchase, especially how it affects what they do at the company.

 

Some may be strategic (L/T), some may be concerned with cost (S/T), some want good products, etc.

 

How they value the ROI of your service is different

Have to understand what type of buyer you are talking with

 

Salespeople must work on their own self limiting beliefs

If you sell on lowest price, it’s a race to the bottom

 

Don’t speak when closing, wait and listen

 

Don’t Commit HAYT – dreaded opening phrase of: How are you today?

 

When you call someone, you are interrupting them

You must acknowledge this, and ask permission to speak

May I take 30 seconds to tell you how I can help you (or why I called)?

 

Give your best 30 second commercial of your service, the Elevator Pitch

I have taken my 30 seconds, would you like to talk for a few more minutes, or do you need to go? Does this interest you? Do you want set a time to talk later?   

 

NyQuil – sell the symptoms, not the cure (solutions)

Talk about the symptoms of the problem your client has, vs the cure for the problem  

 

Must be Emotional & personal to emit a response

Pain = emotional involvement with that trouble or pain

 

Are they concerned enough to deal with their problem?

Plenty of people are aware of their problems, but are not going to fix them

Conviction – do you believe you need this?

 

 

Seg. 4

 

Objective Management Group – sales data company that does sales assessment, evaluations, and sales candidate screening 

 

You have to understand and know the sales numbers, and what percentage will buy

 

77% sell on interest alone, this is not Not compelling enough.

 

Get coach for sales

 

1/3 of Brad’s clients – 1 man shop

1/3 have a team of 3 - 8 people

1/3 of clients are a larger group

 

Foundations of Sandler Sales

Trainings, books, classes

Sandler Book – You Can’t Learn How to Ride a Bike at a Seminar

Takes 1000 hours to be certified in sales

 

Seminars will get you techniques, to succeed you need long term training

To change behavior, you have to change your habits

Cannot focus on Outcomes, as you do not control outcomes

Focus on your actions, daily habits

 

BAT Method - behavior, attitude, techniques

 

Attitude forms beliefs

Abundance mindset

Do the behaviors – Can’t control outcomes / results

Have to be able to manage your behaviors

 

Cookbook recipes for a good sales plan

Build an activity plan of how you prospect, and practice

 

Calls and emails to prospects weekly

 

Daily huddle with your sales team

Sales Manager is there to make people self sufficient

Do not be the sales manager who jumps in often to save the salesman

Development Mode – teach sales people to fish

 

 

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