EP218 Breaking Down Silos: The Path to Better Retrofit Training with Ben Hildebrandt (May 2025)
Release Date: 05/16/2025
Building HVAC Science
Quotes by Brantley: “Most moisture problems are a three-way dance—envelope, mechanicals, and the occupants.” “Skim the light, don’t blast it. The right flashlight technique makes the invisible visible.” “If you only understand one piece of the system, you’re solving 1/3 of the problem.” Indoor environmental specialist Brantley May joins the show to unpack how he investigates moisture, mold, and air-quality problems through building forensics. Starting as a mold remediator in his family business, Brantley shifted to assessment work and now runs national...
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Episode Quotes from Kevin Weaver: “If we can quantify delivered capacity on the air side, we can work our way back to what’s happening on the refrigerant side.” “We don’t have to diagnose everything remotely — we have to be great at saying, ‘there’s a problem,’ and prioritizing action.” “Even the best design can be wrecked at installation. Execution matters.” Chief Engineering Officer Kevin Weaver joins Eric and Bill to go beyond “remote monitoring” and explain how SmartAC is really a loyalty and trade-intelligence...
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QUOTES from the Episode “Instead of landlines everywhere, give every heat pump a cell phone and let it call home.” “We’re seeing close to 40% of heat pumps undercharged or leaking—no wonder callbacks are high.” “What gets measured gets managed.” — often attributed to Peter Drucker (fitting this data-driven shift) Brendan Hermalyn (CEO/founder, Thalo Labs) traces a zig-zag path from NASA and defense to self-driving cars—then into HVAC. His through-line: high-reliability sensing and prognostics. Thalo’s product aims to “give every heat pump a cell phone,” using a...
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Totex co-founder Berlin Raj joins Eric and “Overkill Bill” to unpack a single-box, hydronic monoblock system that combines space conditioning, domestic hot water, pool heating, thermal + lithium storage, EV charging integration, and backup power. Born from Berlin’s lifelong tinkering (and many shocks), the idea: stop wasting condenser heat—capture it for hot water while cooling. The system keeps all refrigerant sealed in the outdoor unit and runs PEX supply/return to indoor air handlers (ducted or ductless), avoiding field flares and refrigerant line runs. Install looks familiar—set...
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Quotes from the Episode: “If it helps one person, then it’s worth its weight in gold.” —Roman “Stop asking ‘What if I fail?’—ask ‘What if I’m amazing at this?’” —Roman “I ran into the fire and rescued my future self.” —Roman (riffing with Bill) Roman Baugh—third-generation tradesman, educator at Kalos Services, and prolific HVAC content creator—joins Bill and Eric for a lively conversation that starts with mustache banter and lands on the deeper stuff: curiosity, service, parenting, and learning in public. Roman traces his path from riding along on...
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Stephen Roth—founder of Carmel Software and current owner of Hands Down Software—joins Bill and Eric to trace a multigenerational journey from a 1920s Ohio roofing firm to modern HVAC software that powers everyday field work. Stephen shares how family roots in commercial roofing and energy management shaped his path as a mechanical engineer and coder, eventually leading to Autodesk acquiring his early load-calc assets and, later, to relaunching Carmel with one of the industry’s first mobile HVAC app suites. Today CarmelSoft offers field-friendly tools from PT charts and duct/pipe sizers...
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“Use AI to augment people, not replace them.” “Windshield time is 30% of a tech’s day—let’s turn it into sales prep.” “Proposals should translate specs into homeowner value—comfort, savings, and choices.” In this episode, recorded live from the NCI Summit 2025 in Round Rock, TX, Bill and Eric sit down with Winston Chi, co-founder of NOSO Labs, to explore how AI can augment (not replace) HVAC technicians. Winston shares his path from a Google-backed, AI-driven startup in food wholesale to building tools for the trades, inspired by ride-alongs and family ties to hands-on...
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Some quotes: “When we treat the house as the biggest duct, comfort and performance finally line up.” “Field data becomes financial data the moment a homeowner decides—so it has to be right.” “If you can’t measure it, you can’t improve it.” — often attributed to Lord Kelvin Fresh back from the early-September NCI Summit in Austin, Bill and Eric recap three big themes: whole-home thinking, data you can trust, and tools that make better work faster. The “high-performance HVAC” mindset came through in a lively contractor panel moderated by Ben Lipscomb, where folks like...
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In this episode of the Building HVAC Science Podcast, Eric Kaiser and Bill Spohn welcome Lisa White, Associate Director of PHIUS, to explore the evolving world of passive building. Lisa shares her journey into building science, her role at PHIUS, and how the organization has grown from a niche movement into a force shaping multifamily and affordable housing projects across North America. She explains the core principles of passive building — thermal, air, and solar/radiation control — and how they translate into healthier, more comfortable, and more resilient spaces. Lisa also discusses...
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In this episode of the Building HVAC Science Podcast, Eric and Bill welcome Nathan Orr, Sales Director at Kalos and co-founder of Blue Rabbit. Nathan is candid, reflective, and unfiltered, sharing how his creative process—whether through writing late-night reflections or even experimenting with unconventional podcast settings—helps him process emotion and sharpen perspective. His insights reveal a person who values authenticity and believes in using catharsis constructively, rather than destructively. Nathan also dives into Kalos’ growth story and culture. He attributes much of their...
info_outlineIn this episode of the Building HVAC Science Podcast, Eric Kaiser and Bill Spohn welcome Ben Hildebrandt, a passionate advocate for building science and green technology education at the Southern Alberta Institute of Technology (SAIT). Ben shares his winding career path—from automotive mechanics to aircraft maintenance to architectural technology—and how that journey has shaped his deep commitment to sustainable building practices.
Ben discusses the role of applied research at SAIT, highlighting its focus on real-world implementation of green technologies in residential and commercial buildings. He covers the challenges of deep energy retrofits, labor shortages, and siloed efforts within the industry, and offers insights into training programs aimed at bridging those gaps. The conversation also explores comfort, thermal resilience, and the importance of integrating mechanical systems with building envelopes to avoid costly failures.
Whether you’re a contractor, designer, educator, or just curious about the future of high-performance buildings, this episode delivers a comprehensive look at what’s working—and what still needs work—in the green building movement.
Some great quotes from the episode:
You can’t have a green building if you ignore building science—it’s the foundation for comfort, health, and durability."
"The real challenge isn’t technology—it’s training enough people to use it right."
"We don’t need more silos in this industry. We need bridges."
Ben’s LinkedIn: https://www.linkedin.com/in/brhildebrandt/
Residential Deep Energy Retrofit Guide (Free PDF Download): https://www.enbix.ca/document/a-guide-to-deep-energy-retrofits/
SAIT Applied Research and Innovation Services Hub: https://www.sait.ca/research-and-innovation-services
Retrofit Canada (some great completed Canadian Retrofit Case studies here): https://retrofitcanada.com/
This episode was recorded in May 2025.