TTS118- Glenn Vo: Life, Liberty, and the Pursuit of Happiness
The Tooth Sleuth Podcast
Life, Liberty, and the Pursuit of Happiness In this episode of the Tooth Sleuth Podcast, Greg sits down with Dr. Glenn Vo—dentist, entrepreneur, and founder of Nifty Thrifty Dentists—for a candid and wide-ranging conversation about success, mindset, and the importance of staying aligned with your values. Dr. Vo opens up about the power of morning routines, the quiet strength of stillness, and why real success is about more than just production numbers. The two explore how dentists can lead with intention, avoid burnout, and build lives that feel as good as they look on paper. You’ll hear...
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TTS117 - From Pike Place to Prime
The Tooth Sleuth Podcast
🎙️ Episode Title: From Pike Place to Prime Guest: Joseph Michelli, Ph.D. Host: Greg Essenmacher In this episode of The Two Sleuth Podcast, Greg sits down with Joseph Michelli, Ph.D.—bestselling author and world-renowned expert on customer experience. From revitalizing the Pike Place Fish Market to guiding One Medical through its $4 billion acquisition by Amazon, Joseph shares what it takes to create extraordinary experiences that drive loyalty, growth, and trust. They discuss: Why all business is personal—especially in dentistry How emotional connection fuels patient trust and...
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TTS116 - Your CPA Might Be the Problem
The Tooth Sleuth Podcast
On this week’s episode, I sat down with Stephen Nance, CPA. Steve is a seasoned tax strategist at DrillDown Solution, where he helps dental professionals and business owners plan for and minimize tax liability. With years of experience in accounting and a deep understanding of industry-specific challenges, Stephen provides tailored financial guidance focused on tax planning, growth, and profitability. Known for his analytical mindset and approachable style, he builds lasting relationships with clients based on trust and results. Stephen is passionate about empowering others through...
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TTS114 - Résumés Are Trash
The Tooth Sleuth Podcast
On this week’s episode, I sat down with Dr. Michael Neal. Dr. Neal is the Founder & Chief Executive Officer of Build My Team. He is a practicing Optometrist in private practice in Hawley, Pennsylvania. He founded Build My Team to solve his own hiring struggles in his practice by modeling how companies like Disney and the Four Seasons hire. The process worked so well he expanded it to help friends and now Build My Team services clients in 8 different health care professions in over 40 states and Canada. Give a listen as host Greg Essenmacher and Dr. Michael Neal discuss innovative...
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TTS115 -Burnout Broke Me—Then Built Me
The Tooth Sleuth Podcast
On this week’s episode, I sat down with Kari Carter-Cherelus. Kari has been in the dental industry for 10+ years, her background is in the DSO space - specializing in dental operations and procurement/strategic sourcing. She has worked on the DSO side as a Director of Procurement and as a Consultant. In this conversation, Greg and Kari delve into the critical issue of burnout in the dental community, exploring its prevalence, symptoms, and the lack of support for dental professionals. Emphasizing the importance of recognizing burnout and the emotional toll it takes on individuals,...
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TTS113 - Plug In. Scale Up.
The Tooth Sleuth Podcast
On this week’s episode, I sat down with Dr. Corey Raymond and Tommy Bruneau. Dr. Raymond was the founder and CEO of the Academy of Modern Implant Dentistry, in Philadelphia and has now started a multi-state dental implant office focusing on full arch treatment along with being the Director of Clinical technologies for Implant Direct. Dr. Raymond’s goal is to bring the most up to date digital workflows into the Implant Direct ecosystem. Tommy Bruneau is a dynamic leader at Implant Direct, where he excels in driving innovation and growth in the dental implant industry. With a proven track...
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TTS115 - No DDS, No B.S.
The Tooth Sleuth Podcast
On this week’s episode, I sat down with Alex Nottingham, CEO and Founder of All-Star Dental Academy®. He is a former Tony Robbins top coach and consultant, having worked with companies upwards of $100 million. Alex received his Juris Doctor (JD) and Masters of Business Administration (MBA) from Florida International University. Give a listen as Greg Essenmacher and Alex Nottingham discuss their experiences in the dental industry, the importance of collaboration, and the dynamics between visionaries and implementers. They explore how bringing in talent from outside the dental field...
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TTS111 - No Canines, No Clarity, No Problem
The Tooth Sleuth Podcast
On this week’s episode, I sat down with Austin Moffat. Austin is the founder and managing partner of DSO CFO, an accounting and financial advisory firm specializing exclusively in the dental industry. With deep expertise in dental financial management, Austin serves as a fractional CFO and trusted financial strategist, helping dentists optimize cash flow, profitability, and overall financial health. Give a listen to Austin as he shares his personal journey from being an aspiring soccer player to becoming a financial advisor in the dental industry. Austin emphasizes the...
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TTS110 - Front Office Fails
The Tooth Sleuth Podcast
On this week’s episode, I sat down with Colleen Huff. As the "Dental Insurance Coach," Colleen is revolutionizing revenue cycle management and insurance processes for practices nationwide. Colleen's expertise culminated in her debut book, "A Mouthful of Insurance," released in July 2024. Give a listen to Greg and Colleen as they explore the journey of transitioning from a solopreneur to a business owner in the dental industry. Colleen shares her extensive background in dental management, emphasizing the importance of training and understanding the complexities of insurance. They discuss...
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TTS109- Lead Better. Feel Better
The Tooth Sleuth Podcast
On this week’s episode, I sat down with Uche Odiatu. Uche is a published author, certified personal trainer, cert Yoga instructor, professional member of the American College of Sports Medicine and is a practicing dentist. Give a listen to Uche Odiatu, a practicing dentist and wellness advocate, discusses the critical connection between oral health and overall fitness. He emphasizes the importance of understanding one's personal motivations for health, the foundational role of sleep, and the often-overlooked impact of light exposure on well-being. Uche shares his personal journey...
info_outline🎙️ Episode Title: From Pike Place to Prime
Guest: Joseph Michelli, Ph.D.
Host: Greg Essenmacher
In this episode of The Two Sleuth Podcast, Greg sits down with Joseph Michelli, Ph.D.—bestselling author and world-renowned expert on customer experience. From revitalizing the Pike Place Fish Market to guiding One Medical through its $4 billion acquisition by Amazon, Joseph shares what it takes to create extraordinary experiences that drive loyalty, growth, and trust.
They discuss:
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Why all business is personal—especially in dentistry
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How emotional connection fuels patient trust and case acceptance
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Lessons from brands like Starbucks, Zappos, and One Medical
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What dental practices can learn about service design and culture
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How leaders can shape every touchpoint of the patient journey
Whether you're building a brand or scaling a practice, this episode will challenge you to rethink service—and inspire you to deliver experiences worth remembering.
Learn more about Joseph
Visit www.josephmichelli.com